//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"International journal of business and economics"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of retailing"
~subject:"Beschwerdemanagement"
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenbeziehungen"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
Kundenzufriedenheit
Beziehungsmarketing
202
Relationship marketing
202
Consumer behaviour
98
Konsumentenverhalten
98
Customer satisfaction
60
Einzelhandel
50
Retail trade
50
Dienstleistungsqualität
48
Service quality
48
Customer service
20
Kundenservice
20
E-commerce
16
Electronic Commerce
16
Online retailing
16
Online-Handel
16
Complaint management
15
Distribution channel
15
Vertriebsweg
15
Marketing management
14
Marketingmanagement
14
Brand management
13
Markenführung
13
Customer experience
12
Brand image
9
Customer loyalty
9
Emotion
9
Markenimage
9
Customer integration
8
Kundenbindungsprogramm
8
Kundenintegration
8
Loyalty program
8
Quality management
8
Qualitätsmanagement
8
Customer value
7
Internet marketing
7
Kundenwert
7
Ladengestaltung
7
Loyalty
7
more ...
less ...
Online availability
All
Undetermined
29
Free
1
Type of publication
All
Article
65
Type of publication (narrower categories)
All
Article in journal
63
Aufsatz in Zeitschrift
63
Aufsatz im Buch
2
Book section
2
Conference paper
2
Konferenzbeitrag
2
Case study
1
Fallstudie
1
more ...
less ...
Language
All
English
63
German
2
Author
All
Cronin, J. J.
3
Evanschitzky, Heiner
3
Blut, Markus
2
Calantone, Roger J.
2
Chen, Po-Ju
2
Coleman, Linda
2
De Villiers, Rouxelle
2
Dean, David
2
Gustafsson, Anders
2
Hult, G. Tomas M.
2
Mittal, Vikas
2
Pepels, Werner
2
Rudolph, Thomas
2
Smith, Jeffery S.
2
Zhang, Yufei
2
Ahasanul Haque
1
Ahn, Jiseon
1
Aiolfi, Simone
1
Algesheimer, René
1
Anderson, Katrina
1
Andrews, Demetra
1
Anselmsson, Johan
1
Anshu, Kumari
1
Arun Kumar Tarofder
1
Azam, S. M. Ferdous
1
Baldus, Brian
1
Basu, Debarati
1
Beatty, Sharon E.
1
Beduschi, Eliane Fátima Strapazzon
1
Bellini, Silvia
1
Bijmolt, Tammo H. A.
1
Bilgihan, Anil
1
Bish, Rachael
1
Biswas, Abhijeet
1
Bock, Dora
1
Bolton, Lisa E.
1
Bolton, Ruth N.
1
Bouranta, Nancy
1
Brady, Michael K.
1
Brock, Christian
1
more ...
less ...
Published in...
All
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
International journal of business and economics
International journal of quality and service sciences
Journal of retailing
Journal of retailing and consumer services
260
Journal of business research : JBR
155
International journal of hospitality management
148
The journal of services marketing
114
The service industries journal
71
Journal of hospitality marketing & management
70
Journal of travel and tourism marketing
62
International journal of contemporary hospitality management
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Tourism management : research, policies, practice
53
Cogent business & management
47
Journal of service research : JSR
47
Services marketing quarterly
46
Service business
43
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Journal of strategic marketing
39
Industrial marketing management : the international journal for industrial and high-tech firms
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Journal of the Academy of Marketing Science
36
The TQM journal : the international review of organizational improvement
36
The international journal of bank marketing : IJBM
35
Psychology & marketing
33
The journal of business & industrial marketing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
32
International journal of electronic customer relationship management : IJECRM
30
Journal of service research
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
26
European journal of marketing : EJM
25
Journal of marketing
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Total quality management & business excellence
24
International journal of electronic marketing and retailing : IJEMR
23
The international review of retail, distribution and consumer research
23
Journal of Asian finance, economics and business : JAFEB
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
more ...
less ...
Source
All
ECONIS (ZBW)
65
Showing
1
-
10
of
65
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
2
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
3
Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship i...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432485
Saved in:
4
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
5
Should service firms introduce algorithmic advice to their existing customers? : the moderating effect of service relationships
Walter, Benjamin von
;
Wentzel, Daniel
;
Raff, Stefan
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 280-296
Persistent link: https://www.econbiz.de/10014322000
Saved in:
6
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
7
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
8
Investigating service innovation, bank reputation and customer trust : evidence from Indian retail banking
Biswas, Abhijeet
;
Jaiswal, Deepak
;
Kant, Rishi
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012884470
Saved in:
9
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
10
What drives consumers to shop on mobile devices? : insights from a meta-analysis
Luceri, Beatrice
;
Bijmolt, Tammo H. A.
;
Bellini, Silvia
; …
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 178-196
Persistent link: https://www.econbiz.de/10013207547
Saved in:
1
2
3
4
5
6
7
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->