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~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"International journal of business and economics"
~isPartOf:"Journal of retailing"
~subject:"Beschwerdemanagement"
~subject:"Consumer behaviour"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Kundenbeziehungen"
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Beschwerdemanagement
Consumer behaviour
Kundenzufriedenheit
Beziehungsmarketing
162
Relationship marketing
162
Konsumentenverhalten
78
Einzelhandel
48
Retail trade
48
Customer satisfaction
37
Dienstleistungsqualität
25
Service quality
25
Customer service
15
Distribution channel
15
Kundenservice
15
Vertriebsweg
15
Online retailing
14
Online-Handel
14
Marketing management
13
Marketingmanagement
13
Brand management
12
E-commerce
12
Electronic Commerce
12
Markenführung
12
Complaint management
11
Customer experience
9
Brand image
8
Kundenbindungsprogramm
8
Loyalty program
8
Markenimage
8
Ladengestaltung
7
Salespeople
7
Store design
7
Verkaufspersonal
7
Brand
6
Internet marketing
6
Lieferantenmanagement
6
Online-Marketing
6
Retailing
6
Supplier relationship management
6
Customer journey
5
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93
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Grewal, Dhruv
6
Chen, Po-Ju
3
Coleman, Linda
3
Cronin, J. J.
3
De Villiers, Rouxelle
3
Evanschitzky, Heiner
3
Noble, Stephanie M.
3
Nordfält, Jens
3
Roggeveen, Anne L.
3
Birker, Benjamin
2
Blut, Markus
2
Calantone, Roger J.
2
Gustafsson, Anders
2
Hult, G. Tomas M.
2
Mittal, Vikas
2
Pepels, Werner
2
Reinartz, Werner J.
2
Rudolph, Thomas
2
Ruyter, Ko de
2
Schumann, Jan Hendrik
2
Smith, Jeffery S.
2
Soysal, Gonca
2
Tsiros, Michael
2
Verhoef, Peter C.
2
Wang, Jeff Jianfeng
2
Zhang, Yufei
2
Acuti, Diletta
1
Ahlbom, Carl-Philip
1
Aiello, Gaetano
1
Ailawadi, Kusum L.
1
Aiolfi, Simone
1
Alavi, Sascha
1
Algesheimer, René
1
Anderl, Eva
1
Anderson, Katrina
1
Andrews, Demetra
1
Anshu, Kumari
1
Argouslidis, Paraskevas C.
1
Arroyo, Christian Camilo
1
Baldus, Brian
1
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
International journal of business and economics
Journal of retailing
Journal of retailing and consumer services
506
Journal of business research : JBR
405
International journal of hospitality management
217
The journal of services marketing
164
The service industries journal
104
The journal of product & brand management
99
Journal of hospitality marketing & management
95
Journal of the Academy of Marketing Science
92
Journal of travel and tourism marketing
89
International journal of contemporary hospitality management
88
The journal of brand management : an international journal
87
Industrial marketing management : the international journal for industrial and high-tech firms
85
Cogent business & management
83
Psychology & marketing
82
Asia Pacific journal of marketing and logistics
81
Journal of strategic marketing
78
Tourism management : research, policies, practice
77
Journal of service research : JSR
70
Journal of service management
69
Journal of marketing
68
Services marketing quarterly
62
European journal of marketing : EJM
61
The international review of retail, distribution and consumer research
60
Service business
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
58
Marketing intelligence & planning
58
SpringerLink / Bücher
56
International journal of retail & distribution management
54
International journal of internet marketing and advertising : IJIMA
52
The international journal of bank marketing : IJBM
52
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
51
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
48
International journal of electronic customer relationship management : IJECRM
47
The journal of business & industrial marketing
47
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
45
International journal of retail and distribution management
43
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
42
International journal of electronic marketing and retailing : IJEMR
41
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ECONIS (ZBW)
95
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1
Healthy foods, healthy sales? : cross-category effects of a loyalty program promoting sales of fruit and vegetables
Panzone, Luca A.
;
Tocco, Barbara
;
Brečić, Ružica
; …
- In:
Journal of retailing
100
(
2024
)
1
,
pp. 85-103
Persistent link: https://www.econbiz.de/10014527095
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
Retailing groundedness : how to improve customer experience, brand perceptions, and customer loyalty through feelings of groundedness
Bruckberger, Gianna
;
Fuchs, Christoph
;
Schreier, Martin
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 594-604
Persistent link: https://www.econbiz.de/10014465661
Saved in:
4
The store of the future : engaging customers through sensory elements, personalized atmospherics, and interpersonal interaction
Szocs, Courtney
;
Kim, Yeseul
;
Lim, Mikyoung
;
Arroyo, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 605-620
Persistent link: https://www.econbiz.de/10014465663
Saved in:
5
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
6
Should service firms introduce algorithmic advice to their existing customers? : the moderating effect of service relationships
Walter, Benjamin von
;
Wentzel, Daniel
;
Raff, Stefan
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 280-296
Persistent link: https://www.econbiz.de/10014322000
Saved in:
7
Co-creating affective atmospheres in retail experience
Joy, Annamma
;
Wang, Jeff Jianfeng
;
Orazi, Davide C.
; …
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 297-317
Persistent link: https://www.econbiz.de/10014322019
Saved in:
8
Multichannel customer purchase behavior and long tail effects in the fashion goods market
Ratchford, Brian Thomas
;
Soysal, Gonca
;
Zentner, Alejandro
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10014283357
Saved in:
9
"If you loved our product" : do conditional review requests harm retailer loyalty?
Koukova, Nevena T.
;
Wang, Rebecca Jen-Hui
;
Isaac, Mathew S.
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 85-101
Persistent link: https://www.econbiz.de/10014283363
Saved in:
10
Sustaining shopping momentum in retail malls using real-time messaging
Vakeel, Khadija Ali
;
Fudurić, Morana
;
Viswanathan, Vijay
; …
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 102-114
Persistent link: https://www.econbiz.de/10014283364
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