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~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Journal of retailing"
~subject:"Datenschutz"
~subject:"Einzelhandel"
~subject:"Electronic Commerce"
~subject:"Kundenzufriedenheit"
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Datenschutz
Einzelhandel
Electronic Commerce
Kundenzufriedenheit
Beziehungsmarketing
143
Relationship marketing
143
Consumer behaviour
68
Konsumentenverhalten
68
Retail trade
47
Customer satisfaction
24
Dienstleistungsqualität
16
Service quality
16
Distribution channel
15
Vertriebsweg
15
Online retailing
13
Online-Handel
13
Marketing management
12
Marketingmanagement
12
E-commerce
11
Brand management
10
Markenführung
10
Customer experience
9
Kundenbindungsprogramm
8
Loyalty program
8
Beschwerdemanagement
7
Complaint management
7
Customer service
7
Kundenservice
7
Ladengestaltung
7
Salespeople
7
Store design
7
Verkaufspersonal
7
Brand image
6
Markenimage
6
Retailing
6
Brand
5
Customer journey
5
Data protection
5
Internet marketing
5
Lieferantenmanagement
5
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40
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Article
67
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2
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64
Aufsatz in Zeitschrift
64
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5
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5
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2
Collection of articles of several authors
2
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2
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English
64
German
5
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Grewal, Dhruv
7
Evanschitzky, Heiner
3
Neslin, Scott A.
3
Noble, Stephanie M.
3
Blut, Markus
2
Calantone, Roger J.
2
Cronin, J. J.
2
Fumagalli, Elena
2
Gustafsson, Anders
2
Hult, G. Tomas M.
2
Kumar, V.
2
Pauwels, Koen
2
Pepels, Werner
2
Reinartz, Werner J.
2
Rudolph, Thomas
2
Ruyter, Ko de
2
Schumann, Jan Hendrik
2
Smith, Jeffery S.
2
Zhang, Yufei
2
Acuti, Diletta
1
Ahlbom, Carl-Philip
1
Aiello, Gaetano
1
Ailawadi, Kusum L.
1
Aiolfi, Simone
1
Algesheimer, René
1
Anderl, Eva
1
Andrews, Demetra
1
Arnold, Todd J.
1
Arroyo, Christian Camilo
1
Baldus, Brian
1
Bearden, William O.
1
Beatty, Sharon E.
1
Beauchamp, J. P.
1
Bellini, Silvia
1
Benoit, Sabine
1
Berg, Bettina
1
Bijmolt, Tammo H. A.
1
Bilgicer, Tolga
1
Biswas, Dipayan
1
Blair, Edward A.
1
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of retailing
Journal of retailing and consumer services
389
Journal of business research : JBR
196
International journal of hospitality management
139
The journal of services marketing
120
The service industries journal
74
Journal of hospitality marketing & management
64
Journal of travel and tourism marketing
63
Industrial marketing management : the international journal for industrial and high-tech firms
61
International journal of electronic customer relationship management : IJECRM
58
Cogent business & management
55
International journal of contemporary hospitality management
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
Tourism management : research, policies, practice
52
The international review of retail, distribution and consumer research
51
Asia Pacific journal of marketing and logistics
49
Journal of strategic marketing
49
Services marketing quarterly
47
The journal of business & industrial marketing
46
International journal of retail & distribution management
45
Journal of service research : JSR
45
Journal of the Academy of Marketing Science
45
Service business
45
Journal of service management
42
Psychology & marketing
42
International journal of retail and distribution management
36
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
36
The TQM journal : the international review of organizational improvement
36
The international journal of bank marketing : IJBM
35
Journal of marketing
34
SpringerLink / Bücher
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
International journal of business information systems : IJBIS
32
International journal of electronic marketing and retailing : IJEMR
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of internet marketing and advertising : IJIMA
30
Marketing intelligence & planning
29
European journal of marketing : EJM
28
Journal of service research
28
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
27
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ECONIS (ZBW)
69
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1
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69
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1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
More than machines : the role of the future retail salesperson in enhancing the customer experience
Pappas, Alec
;
Fumagalli, Elena
;
Rouziou, Maria
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 518-531
Persistent link: https://www.econbiz.de/10014465643
Saved in:
4
Retailing groundedness : how to improve customer experience, brand perceptions, and customer loyalty through feelings of groundedness
Bruckberger, Gianna
;
Fuchs, Christoph
;
Schreier, Martin
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 594-604
Persistent link: https://www.econbiz.de/10014465661
Saved in:
5
The store of the future : engaging customers through sensory elements, personalized atmospherics, and interpersonal interaction
Szocs, Courtney
;
Kim, Yeseul
;
Lim, Mikyoung
;
Arroyo, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 605-620
Persistent link: https://www.econbiz.de/10014465663
Saved in:
6
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
7
Should service firms introduce algorithmic advice to their existing customers? : the moderating effect of service relationships
Walter, Benjamin von
;
Wentzel, Daniel
;
Raff, Stefan
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 280-296
Persistent link: https://www.econbiz.de/10014322000
Saved in:
8
Co-creating affective atmospheres in retail experience
Joy, Annamma
;
Wang, Jeff Jianfeng
;
Orazi, Davide C.
; …
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 297-317
Persistent link: https://www.econbiz.de/10014322019
Saved in:
9
Multichannel customer purchase behavior and long tail effects in the fashion goods market
Ratchford, Brian Thomas
;
Soysal, Gonca
;
Zentner, Alejandro
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10014283357
Saved in:
10
"If you loved our product" : do conditional review requests harm retailer loyalty?
Koukova, Nevena T.
;
Wang, Rebecca Jen-Hui
;
Isaac, Mathew S.
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 85-101
Persistent link: https://www.econbiz.de/10014283363
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