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~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Journal of retailing"
~subject:"Datenschutz"
~subject:"Einzelhandel"
~subject:"Electronic Commerce"
~subject:"Service quality"
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Datenschutz
Einzelhandel
Electronic Commerce
Service quality
Beziehungsmarketing
143
Relationship marketing
143
Consumer behaviour
68
Konsumentenverhalten
68
Retail trade
47
Customer satisfaction
24
Kundenzufriedenheit
24
Dienstleistungsqualität
16
Distribution channel
15
Vertriebsweg
15
Online retailing
13
Online-Handel
13
Marketing management
12
Marketingmanagement
12
E-commerce
11
Brand management
10
Markenführung
10
Customer experience
9
Kundenbindungsprogramm
8
Loyalty program
8
Beschwerdemanagement
7
Complaint management
7
Customer service
7
Kundenservice
7
Ladengestaltung
7
Salespeople
7
Store design
7
Verkaufspersonal
7
Brand image
6
Markenimage
6
Retailing
6
Brand
5
Customer journey
5
Data protection
5
Internet marketing
5
Lieferantenmanagement
5
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63
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61
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61
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4
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4
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2
Collection of articles of several authors
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English
61
German
4
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Grewal, Dhruv
7
Neslin, Scott A.
3
Noble, Stephanie M.
3
Calantone, Roger J.
2
Evanschitzky, Heiner
2
Gustafsson, Anders
2
Hult, G. Tomas M.
2
Kumar, V.
2
Langerak, Fred
2
Nordfält, Jens
2
Pauwels, Koen
2
Reinartz, Werner J.
2
Roggeveen, Anne L.
2
Ruyter, Ko de
2
Schumann, Jan Hendrik
2
Zhang, Yufei
2
Acuti, Diletta
1
Ahlbom, Carl-Philip
1
Aiello, Gaetano
1
Ailawadi, Kusum L.
1
Aiolfi, Simone
1
Algesheimer, René
1
Anderl, Eva
1
Andrews, Demetra
1
Arnold, Todd J.
1
Arroyo, Christian Camilo
1
Baldus, Brian
1
Bearden, William O.
1
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1
Beauchamp, J. P.
1
Bellini, Silvia
1
Benoit, Sabine
1
Berg, Bettina
1
Bijmolt, Tammo H. A.
1
Bilgicer, Tolga
1
Biswas, Dipayan
1
Blair, Edward A.
1
Blut, Markus
1
Bodapati, Anand V.
1
Bolander, Willy
1
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of retailing
Journal of retailing and consumer services
334
Journal of business research : JBR
157
International journal of hospitality management
119
The journal of services marketing
105
The service industries journal
85
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Services marketing quarterly
55
Journal of hospitality marketing & management
54
International journal of electronic customer relationship management : IJECRM
52
International journal of contemporary hospitality management
48
Journal of service research : JSR
48
Industrial marketing management : the international journal for industrial and high-tech firms
47
Service business
47
Journal of travel and tourism marketing
46
International journal of retail & distribution management
42
Journal of service management
41
The international review of retail, distribution and consumer research
40
Cogent business & management
39
Asia Pacific journal of marketing and logistics
37
Journal of strategic marketing
37
International journal of retail and distribution management
35
Journal of the Academy of Marketing Science
33
Tourism management : research, policies, practice
32
Marketing intelligence & planning
31
Psychology & marketing
31
The TQM journal : the international review of organizational improvement
31
International journal of electronic marketing and retailing : IJEMR
30
Journal of marketing
28
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
27
Journal of service research
27
SpringerLink / Bücher
27
The journal of business & industrial marketing
26
International journal of business information systems : IJBIS
25
International journal of quality and service sciences
25
The international journal of bank marketing : IJBM
25
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
23
Managing service quality : MSQ ; an international journal
23
International journal of services and operations management
22
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ECONIS (ZBW)
65
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65
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1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
More than machines : the role of the future retail salesperson in enhancing the customer experience
Pappas, Alec
;
Fumagalli, Elena
;
Rouziou, Maria
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 518-531
Persistent link: https://www.econbiz.de/10014465643
Saved in:
4
Reimagining personalization in the physical store
Scholdra, Thomas P.
;
Wichmann, Julian R. K.
;
Reinartz, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 563-579
Persistent link: https://www.econbiz.de/10014465653
Saved in:
5
Retailing groundedness : how to improve customer experience, brand perceptions, and customer loyalty through feelings of groundedness
Bruckberger, Gianna
;
Fuchs, Christoph
;
Schreier, Martin
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 594-604
Persistent link: https://www.econbiz.de/10014465661
Saved in:
6
The store of the future : engaging customers through sensory elements, personalized atmospherics, and interpersonal interaction
Szocs, Courtney
;
Kim, Yeseul
;
Lim, Mikyoung
;
Arroyo, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 605-620
Persistent link: https://www.econbiz.de/10014465663
Saved in:
7
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
8
Should service firms introduce algorithmic advice to their existing customers? : the moderating effect of service relationships
Walter, Benjamin von
;
Wentzel, Daniel
;
Raff, Stefan
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 280-296
Persistent link: https://www.econbiz.de/10014322000
Saved in:
9
Co-creating affective atmospheres in retail experience
Joy, Annamma
;
Wang, Jeff Jianfeng
;
Orazi, Davide C.
; …
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 297-317
Persistent link: https://www.econbiz.de/10014322019
Saved in:
10
Multichannel customer purchase behavior and long tail effects in the fashion goods market
Ratchford, Brian Thomas
;
Soysal, Gonca
;
Zentner, Alejandro
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10014283357
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