//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Electronic Services"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenorientierung"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
12
Relationship marketing
12
E-commerce
10
Electronic Commerce
10
Internet
6
Dienstleistungsqualität
3
Lieferantenmanagement
3
Mobile Marketing
3
Mobile marketing
3
Service quality
3
Supplier relationship management
3
Deutschland
2
Dienstleistungssektor
2
Germany
2
Service industry
2
Arbeitsvermittlung
1
Automotive industry
1
Automotive market
1
Betriebliche Wertschöpfung
1
Confidence
1
Consumer behaviour
1
Customer integration
1
Dienstleistungsmanagement
1
Digital platform
1
Digitale Plattform
1
Employment office
1
Finland
1
Finnland
1
Gesundheitswesen
1
Health care system
1
Kfz-Industrie
1
Kfz-Markt
1
Konsumentenverhalten
1
Kundenintegration
1
Mobile communications
1
Mobilkommunikation
1
Online retailing
1
Online-Handel
1
Product design
1
Produktgestaltung
1
more ...
less ...
Type of publication
All
Article
12
Type of publication (narrower categories)
All
Aufsatz im Buch
12
Book section
12
Language
All
German
11
English
1
Author
All
Diehl, Sandra
1
Eggert, Andreas
1
Fassott, Georg
1
Frielitz, Claudia
1
Heiniger, Yvonne
1
Hippner, Hajo
1
Kirchgeorg, Manfred
1
Liljander, Veronica
1
Lorbeer, Alexander
1
Mallad, Heike
1
Meier, Roland
1
Meinig, Wolfgang
1
Meißner, Harald
1
Michel, Stefan
1
Olderog, Torsten
1
Piller, Frank T.
1
Pura, Minna
1
Reichwald, Ralf
1
Riel, Allard C. R. van
1
Silberer, Günter
1
Terlutter, Ralf
1
Wehrli, Hans Peter
1
Wilde, Klaus D.
1
Wirtz, Bernd W.
1
Wohlfahrt, Jens
1
more ...
less ...
Published in...
All
Electronic Services
Journal of business research : JBR
648
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
323
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
187
Journal of the Academy of Marketing Science
171
Journal of strategic marketing
169
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Gabler Edition Wissenschaft
109
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Marketing intelligence & planning
105
Journal of retailing
103
Cogent business & management
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Springer eBook Collection / Business and Economics
77
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
The international review of retail, distribution and consumer research
74
Journal of financial services marketing : JFSM
70
Business horizons
69
more ...
less ...
Source
All
ECONIS (ZBW)
12
Showing
1
-
10
of
12
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Co-Design : Integration des Kunden in die Wertschöpfungskette
Wehrli, Hans Peter
;
Heiniger, Yvonne
- In:
Electronic Services
,
(pp. 209-223)
.
2002
Persistent link: https://www.econbiz.de/10001652820
Saved in:
2
E-Service Customization : Strategien zur effizienten Individualisierung von Dienstleistungen
Reichwald, Ralf
;
Piller, Frank T.
;
Meier, Roland
- In:
Electronic Services
,
(pp. 225-241)
.
2002
Persistent link: https://www.econbiz.de/10001652821
Saved in:
3
Elektronische Kundendialoge als Element elektronischer Dienstleistungen : Vorschlag einer Systematisierung und Ableitung von Konsequenzen für Automatisierung und Selbstbedienung
Meißner, Harald
- In:
Electronic Services
,
(pp. 295-320)
.
2002
Persistent link: https://www.econbiz.de/10001652825
Saved in:
4
Service Recovery nach E-Servicefehlern
Michel, Stefan
- In:
Electronic Services
,
(pp. 321-340)
.
2002
Persistent link: https://www.econbiz.de/10001652826
Saved in:
5
Kundenbindung mit Mobile Services
Silberer, Günter
;
Wohlfahrt, Jens
- In:
Electronic Services
,
(pp. 563-581)
.
2002
Persistent link: https://www.econbiz.de/10001652827
Saved in:
6
Zufriedenheit mit E-Business und Akzeptanz von E-Commerce in der Wertschöpfungskette Automobilwirtschaft
Meinig, Wolfgang
;
Mallad, Heike
- In:
Electronic Services
,
(pp. 387-406)
.
2002
Persistent link: https://www.econbiz.de/10001652830
Saved in:
7
Customer satisfaction with e-services : the case of an online recruitment portal
Liljander, Veronica
;
Riel, Allard C. R. van
;
Pura, Minna
- In:
Electronic Services
,
(pp. 407-432)
.
2002
Persistent link: https://www.econbiz.de/10001652832
Saved in:
8
Maßnahmen zur Schaffung von Vertrauen in die Dienstleitungsqualität beim Internetshopping : unter besonderer Berücksichtigung von Verkaufspersonal im Internet
Terlutter, Ralf
;
Diehl, Sandra
- In:
Electronic Services
,
(pp. 433-460)
.
2002
Persistent link: https://www.econbiz.de/10001652833
Saved in:
9
Kundenbeziehungsmanagement für elektronische Dienstleistungen
Fassott, Georg
;
Eggert, Andreas
- In:
Electronic Services
,
(pp. 491-512)
.
2002
Persistent link: https://www.econbiz.de/10001652835
Saved in:
10
Kundenbindungsmanagement für elektronische Dienstleistungen
Wirtz, Bernd W.
;
Olderog, Torsten
- In:
Electronic Services
,
(pp. 513-535)
.
2002
Persistent link: https://www.econbiz.de/10001652838
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->