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~isPartOf:"Electronic commerce research"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of services, economics and management"
~subject:"Beziehungsmarketing"
~subject:"Electronic Commerce"
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Search: subject:"Mobilfunk"
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Beziehungsmarketing
Electronic Commerce
Mobile communications
41
Mobilkommunikation
41
Consumer behaviour
17
Konsumentenverhalten
17
Mobile Business
13
Mobile business
13
Dienstleistungsqualität
12
Service quality
12
Innovation adoption
10
Innovationsakzeptanz
10
Customer satisfaction
9
Data protection
9
Datenschutz
9
Kundenzufriedenheit
9
Mobile Anwendung
9
Mobile application
9
Relationship marketing
8
Data security
7
Datensicherheit
7
Hotel industry
6
Hotellerie
6
Beschwerdemanagement
4
Complaint management
4
Emotion
4
Mobile phone
4
Mobiltelefon
4
Confidence
3
Customer service
3
Electronic money
3
Elektronisches Geld
3
Internet
3
Internet marketing
3
Kundenservice
3
Malaysia
3
Mobile payment
3
Online retailing
3
Online-Handel
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Online-Marketing
3
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Affara, Israa B.
1
Aguilar-Rojas, Oscar
1
Akroush, Mamoun N.
1
Aparicio-Valverde, Mireia
1
Chong, Han-Xi
1
Chuah, Stephanie Hui-wen
1
Cobanoglu, Cihan
1
Cui, Xuebin
1
Dawood, Shuhd A.
1
Eugene Cheng-xi Aw
1
Fandos-Herrera, Carmina
1
Fazli, S. Mohamad
1
Flavián Blanco, Carlos
1
Hew, Teck-soon
1
Jin, Fei
1
Jin, Huixia
1
Kambourakis, Georgios
1
Leong, Lai-ying
1
Lin, Binshan
1
Omran, Behzad Abound
1
Ooi, Keng-boon
1
Ryan, Gerard
1
Ustrov, Yury
1
Yang, Gelan
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Yang, Qin
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Electronic commerce research
International journal of contemporary hospitality management
International journal of services, economics and management
Journal of retailing and consumer services
22
SpringerLink / Bücher
17
Telecommunications policy : the international journal of digital economy, data sciences and new media
11
Mobile Kommunikation : Wertschöpfung, Technologien, neue Dienste
10
Business process management journal
9
International journal of electronic customer relationship management : IJECRM
8
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
7
Mobile commerce : Grundlagen, Geschäftsmodelle, Erfolgsfaktoren
7
Cogent business & management
6
International journal of hospitality management
6
Gabler Edition Wissenschaft
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Information systems research : ISR
5
International journal of e-business research : an official publication of the Information Resources Management Association
5
Springer eBook Collection / Business and Economics
5
The journal of services marketing
5
Tourism management : research, policies, practice
5
Asia Pacific journal of marketing and logistics
4
Communications in computer and information science
4
Electronic Business und Mobile Business : Ansätze, Konzepte und Geschäftsmodelle
4
Hamburger Schriften zur Marketingforschung
4
International journal of business information systems : IJBIS
4
International journal of services and operations management
4
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
Journal of global information management : an official publication of the Information Resources Management Association
4
Mobile Commerce : Gewinnpotenziale einer stillen Revolution ; mit 13 Tabellen
4
Schriftenreihe Merkur : Schriften zum innovativen Marketing-Management
4
Economics
3
Economics : digitale Ökonomie und struktureller Wandel
3
Erfolgsfaktoren des Mobile Marketing : [Strategien, Konzepte und Instrumente]
3
Gabler Edition Wissenschaft / Markt- und Unternehmensentwicklung
3
Handbook of research on mobile marketing management
3
Innovatives Markenmanagement
3
International journal of electronic commerce : IJEC
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of networking and virtual organisations : IJNVO
3
International journal of services technology and management
3
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ECONIS (ZBW)
9
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1
Unraveling mobile internet behavior through customer segmentation : a latent class analysis
Cui, Xuebin
;
Jin, Fei
- In:
Electronic commerce research
23
(
2023
)
4
,
pp. 2379-2398
Persistent link: https://www.econbiz.de/10014418170
Saved in:
2
'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
Eugene Cheng-xi Aw
;
Chuah, Stephanie Hui-wen
;
Fazli, S. …
- In:
International journal of services, economics and management
13
(
2022
)
3
,
pp. 225-242
Persistent link: https://www.econbiz.de/10013552572
Saved in:
3
A novel trust recommendation model for mobile social network based on user motivation
Yang, Gelan
;
Yang, Qin
;
Jin, Huixia
- In:
Electronic commerce research
21
(
2021
)
3
,
pp. 809-830
Persistent link: https://www.econbiz.de/10012698269
Saved in:
4
Generation Y's positive and negative eWOM : use of social media and mobile technology
Zhang, Tingting
;
Omran, Behzad Abound
;
Cobanoglu, Cihan
- In:
International journal of contemporary hospitality management
29
(
2017
)
2
,
pp. 732-761
Persistent link: https://www.econbiz.de/10011687713
Saved in:
5
Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
Saved in:
6
Service quality, customer satisfaction and loyalty in the Yemeni mobile service market
Akroush, Mamoun N.
;
Dawood, Shuhd A.
;
Affara, Israa B.
- In:
International journal of services, economics and management
7
(
2015
)
1
,
pp. 53-73
Persistent link: https://www.econbiz.de/10011607179
Saved in:
7
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
8
Special issue on advances in security and privacy for future mobile communications : part 2
Kambourakis, Georgios
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011284247
Saved in:
9
The determinants of customer loyalty in Malaysian mobile telecommunication services : a structural analysis
Leong, Lai-ying
;
Hew, Teck-soon
;
Ooi, Keng-boon
;
Lin, …
- In:
International journal of services, economics and management
4
(
2012
)
3
,
pp. 209-235
Persistent link: https://www.econbiz.de/10009675235
Saved in:
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