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~isPartOf:"Electronic retailing"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"Tourism management : research, policies, practice"
~language:"eng"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Kozak, Metin"
~person:"Lemon, Katherine N."
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~subject:"Beziehungsmarketing"
~subject:"Markenführung"
~subject:"Wahrnehmung"
~subject:"Wechselverhalten"
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Search: "Customer relationship management"
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| 19 applied filters
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Beziehungsmarketing
Markenführung
Wahrnehmung
Wechselverhalten
Relationship marketing
26
Consumer behaviour
15
Konsumentenverhalten
15
Customer satisfaction
12
Kundenzufriedenheit
12
Dienstleistungsqualität
8
Service quality
8
Einzelhandel
4
Retail trade
4
Brand image
3
Brand management
3
Customer integration
3
Destination management
3
Destinationsmanagement
3
Holiday behaviour
3
Kundenintegration
3
Markenimage
3
Meta-Analyse
3
Meta-analysis
3
Tourism marketing
3
Tourismusmarketing
3
Urlaubsverhalten
3
customer experience
3
Arbeitszufriedenheit
2
Automation
2
Automatisierung
2
Customer relationships
2
Customer service
2
Destination image
2
Dienstleistungssektor
2
International tourism
2
Internationaler Tourismus
2
Job satisfaction
2
Kundenservice
2
Loyalty
2
Perception
2
Service industry
2
Switching behaviour
2
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Online availability
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Undetermined
16
Type of publication
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Article
25
Book / Working Paper
1
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Article in journal
26
Aufsatz in Zeitschrift
26
Aufsatzsammlung
1
Language
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English
German
3
Author
All
Blut, Markus
Brady, Michael K.
Evanschitzky, Heiner
Fu, Xiaoxiao
Kozak, Metin
Lemon, Katherine N.
Noble, Stephanie M.
Tanford, Sarah
Han, Heesup
19
Hyun, Sunghyup Sean
9
Grewal, Dhruv
8
Kim, Wansoo
8
Wong, IpKin Anthony
6
Kumar, V.
5
Kumar, Vikas
5
Yu, Jongsik
5
Hwang, Jinsoo
4
Kim, Insin
4
Neslin, Scott A.
4
Verhoef, Peter C.
4
Ahn, Jiseon
3
Cai, Liping A.
3
Chua, Bee-Lia
3
Cronin, J. J.
3
Grégoire, Yany
3
Gustafsson, Anders
3
Hollebeek, Linda D.
3
Hudson, Simon
3
Kaushik, Arun Kumar
3
Lee, Choong-Ki
3
Lee, Jin-soo
3
Mattila, Anna S.
3
Moon, Hyoungeun
3
Nordfält, Jens
3
Pauwels, Koen
3
Qu, Hailin
3
Reinartz, Werner J.
3
Roggeveen, Anne L.
3
Sesé, F. Javier
3
Su, LuJun
3
Taplin, Ross H.
3
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Published in...
All
Electronic retailing
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
SpringerLink / Bücher
Tourism management : research, policies, practice
Journal of business research : JBR
7
Journal of service research : JSR
7
International journal of hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
5
Journal of the Academy of Marketing Science
5
International journal of contemporary hospitality management
4
Journal of marketing
4
Report / Marketing Science Institute
3
European journal of marketing : EJM
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
MSI reports : working paper series
2
Marketing letters : a journal of research in marketing
2
The journal of services marketing
2
Business horizons
1
European management journal
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
Journal of marketing management : MM
1
Journal of marketing research : JMR
1
Journal of marketing theory and practice
1
Journal of retailing and consumer services
1
MIT sloan management review
1
Marketing von Solutions : innovative Ansätze und Best Practices
1
Psychology & marketing
1
Report / Marketing Science Institute / Marketing Science Institute
1
Strong brands, strong relationships
1
The journal of personal selling & sales management : JPSSM
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
26
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26
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21
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane
;
Evanschitzky, Heiner
;
Blut, Markus
; …
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Saved in:
22
Capturing the evolution of customer-firm relationships : how customers become more (or less) valuable over time
Mark, Tanya
;
Lemon, Katherine N.
;
Vandenbosch, Mark B.
; …
- In:
Journal of retailing
89
(
2013
)
3
,
pp. 231-245
Persistent link: https://www.econbiz.de/10009781858
Saved in:
23
Tourism life cycle and sustainability analysis : profit-focused strategies for mature destinations
Kozak, Metin
;
Martin, Drew
- In:
Tourism management : research, policies, practice
33
(
2012
)
1
,
pp. 188-194
Persistent link: https://www.econbiz.de/10009354587
Saved in:
24
Customer experience creation : determinants, dynamics and management strategies
Verhoef, Peter C.
;
Lemon, Katherine N.
;
Parasuraman, A.
; …
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 31-41
Persistent link: https://www.econbiz.de/10003834491
Saved in:
25
Strategies to offset performance failures : the role of brand equity
Brady, Michael K.
;
Cronin, J. J.
;
Fox, Gavin L.
;
Roehm, …
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 151-164
Persistent link: https://www.econbiz.de/10003744296
Saved in:
26
The WOW factor: creating value through win-back offers to reacquire lost customers
Tokman, Mert
;
Davis, Lenita M.
;
Lemon, Katherine N.
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 47-64
Persistent link: https://www.econbiz.de/10003438214
Saved in:
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