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~isPartOf:"Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of the Academy of Marketing Science"
~person:"Niefind, Fred"
~person:"Ro, Heejung"
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Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
International journal of hospitality management
Journal of retailing and consumer services
Journal of the Academy of Marketing Science
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
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1
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ECONIS (ZBW)
5
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1
Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung
;
Choi, Youngsoo
;
Olson, Eric
- In:
International journal of hospitality management
33
(
2013
),
pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
Saved in:
2
Customer opportunistic complaints management : a critical incident approach
Ro, Heejung
;
Wong, June
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 419-427
Persistent link: https://www.econbiz.de/10009503300
Saved in:
3
Wie sollte der Beschwerdemanagementmitarbeiter mit Beschwerdeführern umgehen?
Niefind, Fred
;
Ratajczak, Oliver
- In:
Erfolgreiches Beschwerdemanagement : Wege zu …
,
(pp. 99-119)
.
2010
Persistent link: https://www.econbiz.de/10008653830
Saved in:
4
Wie sollte die Ablauforganisation des Beschwerdemanagements aussehen?
Niefind, Fred
;
Wiegran, Andreas
- In:
Erfolgreiches Beschwerdemanagement : Wege zu …
,
(pp. 47-61)
.
2010
Persistent link: https://www.econbiz.de/10008653833
Saved in:
5
Was sind Beschwerden?
Niefind, Fred
;
Wiegran, Andreas
- In:
Erfolgreiches Beschwerdemanagement : Wege zu …
,
(pp. 19-32)
.
2010
Persistent link: https://www.econbiz.de/10008653835
Saved in:
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