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~isPartOf:"EuroMed journal of business"
~isPartOf:"Marketing intelligence & planning"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
~subject:"Produktentwicklung"
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Search: subject:"Switching costs"
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Customer satisfaction
Dienstleistungsqualität
Produktentwicklung
Switching behaviour
10
Wechselverhalten
10
Beziehungsmarketing
7
Relationship marketing
7
Kundenzufriedenheit
6
B-to-B-Marketing
4
Business-to-business marketing
4
Lieferantenmanagement
4
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4
Switching costs
4
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3
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Service quality
3
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2
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2
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2
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2
1995-2008
1
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1
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1
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1
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EuroMed journal of business
Marketing intelligence & planning
The journal of business & industrial marketing
Journal of business research : JBR
6
The service industries journal
6
Journal of retailing and consumer services
5
The journal of services marketing
4
Inventi impact: retailing & consumer services
3
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3
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3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Managing service quality : MSQ ; an international journal
3
Asia Pacific journal of marketing and logistics
2
Auditing : a journal of practice & theory
2
European journal of marketing : EJM
2
International journal of bank marketing
2
International journal of business information systems : IJBIS
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of organizational computing and electronic commerce
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Journal of service theory and practice : JSTP
2
Management research review
2
Psychology & marketing
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Services marketing quarterly
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Telecommunications policy : the international journal of digital economy, data sciences and new media
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E3 Journal of Business Management and Economics.
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Electronic markets : the international journal on networked business
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ECONIS (ZBW)
9
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date (oldest first)
1
The combined effect of product returns experience and
switching
costs
on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
Saved in:
2
Factors affecting customer loyalty for mobile telecommunication industry
Shafei, Ingy
;
Tabaa, Hazem
- In:
EuroMed journal of business
11
(
2016
)
3
,
pp. 347-361
Persistent link: https://www.econbiz.de/10011609003
Saved in:
3
Study of social ties as one kind of
switching
costs
: a new typology
Shi, Wenhua
;
Ma, Jianmei
;
Ji, Chen
- In:
The journal of business & industrial marketing
30
(
2015
)
5
,
pp. 648-661
Persistent link: https://www.econbiz.de/10011341886
Saved in:
4
Understanding B2B customer loyalty in the mobile telecommunication industry : a look at dedication and constraint
Yang, Shuiqing
- In:
The journal of business & industrial marketing
30
(
2015
)
2
,
pp. 117-128
Persistent link: https://www.econbiz.de/10010532118
Saved in:
5
Brand equity, satisfaction, and
switching
costs
: an examination of effects in the business-to-business setting
Biedenbach, Galina
;
Bengtsson, Maria
;
Marell, Agneta
- In:
Marketing intelligence & planning
33
(
2015
)
2
,
pp. 164-178
Persistent link: https://www.econbiz.de/10011326052
Saved in:
6
The influence of product features on brand switching : the case of magnetic resonance imaging equipment
Al-Kwifi, Sam O.
;
McNaughton, Rod B.
- In:
The journal of business & industrial marketing
28
(
2013
)
5
,
pp. 421-431
Persistent link: https://www.econbiz.de/10009771101
Saved in:
7
The role of interaction quality and
switching
costs
in premium banking services
Laksamana, Patria
;
Wong, David
;
Kingshott, Russel P. J.
; …
- In:
Marketing intelligence & planning
31
(
2013
)
3
,
pp. 229-249
Persistent link: https://www.econbiz.de/10009760664
Saved in:
8
The role of price satisfaction in managing customer relationships : the case of financial services
Lymperopoulos, Constantine
;
Chaniotakis, Ioannis E.
; …
- In:
Marketing intelligence & planning
31
(
2013
)
3
,
pp. 216-228
Persistent link: https://www.econbiz.de/10009760676
Saved in:
9
Do
switching
costs
really provide a first-mover advantage?
Molina-Castillo, Francisco-Jose
;
Rodriguez-Escudero, …
- In:
Marketing intelligence & planning
30
(
2012
)
2
,
pp. 165-187
Persistent link: https://www.econbiz.de/10009570965
Saved in:
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