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~isPartOf:"Europäische Hochschulschriften / 5"
~isPartOf:"The service industries journal"
~subject:"Dienstleistungssektor"
~subject:"Electronic Commerce"
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Search: subject:"Kundenmanagement"
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Dienstleistungssektor
Electronic Commerce
Beziehungsmarketing
222
Relationship marketing
222
Dienstleistungsqualität
79
Service quality
79
Consumer behaviour
70
Konsumentenverhalten
70
Customer satisfaction
64
Kundenzufriedenheit
64
Theorie
31
Theory
31
Customer service
20
Kundenservice
20
Customer integration
19
Deutschland
19
Kundenintegration
19
Germany
18
Confidence
17
Marketing management
17
Marketingmanagement
17
Taiwan
17
Vertrauen
17
Lieferantenmanagement
16
Supplier relationship management
16
Bank
15
Beschwerdemanagement
14
Betriebliche Wertschöpfung
14
Complaint management
14
Service industry
14
Value creation
14
customer loyalty
14
Customer value
13
E-commerce
13
Kundenwert
13
customer satisfaction
13
Qualitätsmanagement
12
Internet marketing
11
Online-Marketing
11
Quality management
11
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22
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5
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22
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5
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5
Bibliografie enthalten
2
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2
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1
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English
22
German
5
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Mang, Paul
2
Nätti, Satu
2
Barrera, Ramón Barrera
1
Berenguer Contrí, Gloria
1
Berthiaume, Bilitis
1
Brun, Isabelle
1
Canhoto, Ana Isabel Domingos
1
Carrión, Gabriel Cepeda
1
Castillo, Daniela
1
Chang, Chia-Wen
1
Chen, Hui-ju
1
Chen, Ja-shen
1
Chen, Wun-hwa
1
Chiang, Ai-hsuan
1
Chih, Wen-hai
1
Ching, Russel K. H.
1
Choi, Laee
1
Eng, Teck Yong
1
Fischer, Alban Dominique
1
Fuentes-Blasco, Maria
1
Gil Saura, Irene
1
Gong, Taeshik
1
Gruenewald, Kira
1
Ha, Hong Youl
1
Hsu, Li-chun
1
Huang, Heng-Chiang
1
Huang, Leo
1
Isaeva, Neve
1
Janda, Swinder
1
Krogh, Georg von
1
Lee, Han
1
Lendner, Simon
1
Liang, Chiung-ju
1
Lin, Hsin-hui
1
Liu, Chu-chi
1
Lotz, Sherry L.
1
Luo, Margaret Meiling
1
Moliner-Velázquez, Beatriz
1
Ojasalo, Jukka
1
Pérez Perez, Isabel
1
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Europäische Hochschulschriften / 5
The service industries journal
Journal of retailing and consumer services
60
Journal of business research : JBR
51
International journal of electronic customer relationship management : IJECRM
43
The journal of services marketing
37
Industrial marketing management : the international journal for industrial and high-tech firms
28
Journal of service research : JSR
25
International journal of business information systems : IJBIS
20
SpringerLink / Bücher
19
The journal of business & industrial marketing
19
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
17
International journal of e-business research : an official publication of the Information Resources Management Association
16
International journal of electronic marketing and retailing : IJEMR
16
International journal of internet marketing and advertising : IJIMA
16
Journal of the Academy of Marketing Science
16
Journal of service management
15
Electronic commerce research
14
Asia Pacific journal of marketing and logistics
13
Journal of internet commerce
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
Journal of electronic commerce research : JECR
12
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
12
Journal of strategic marketing
12
Service business
12
Electronic markets : the international journal on networked business
11
Gabler Edition Wissenschaft
11
Journal of marketing
11
Journal of retailing
11
Journal of service research
11
Electronic Services
10
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
International journal of electronic commerce : IJEC
10
Jahrbuch der Absatz- und Verbrauchsforschung
10
Journal of open innovation : technology, market, and complexity
10
Information systems and e-business management : ISeB
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
International journal of retail & distribution management
9
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
9
Psychology & marketing
9
Services marketing quarterly
9
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Source
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ECONIS (ZBW)
27
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1
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
2
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
3
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
4
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
5
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
6
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
7
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
8
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
9
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
10
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
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