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~isPartOf:"Europäische Hochschulschriften / 5"
~isPartOf:"The service industries journal"
~subject:"Dienstleistungssektor"
~subject:"Kundenintegration"
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Search: subject:"Kundenmanagement"
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Dienstleistungssektor
Kundenintegration
Beziehungsmarketing
223
Relationship marketing
223
Dienstleistungsqualität
80
Service quality
80
Consumer behaviour
71
Konsumentenverhalten
71
Customer satisfaction
64
Kundenzufriedenheit
64
Theorie
31
Theory
31
Customer service
20
Kundenservice
20
Customer integration
19
Deutschland
19
Germany
18
Confidence
17
Marketing management
17
Marketingmanagement
17
Taiwan
17
Vertrauen
17
Lieferantenmanagement
16
Supplier relationship management
16
Bank
15
Beschwerdemanagement
14
Betriebliche Wertschöpfung
14
Complaint management
14
Service industry
14
Value creation
14
customer loyalty
14
Customer value
13
E-commerce
13
Electronic Commerce
13
Kundenwert
13
customer satisfaction
13
Qualitätsmanagement
12
Internet marketing
11
Online-Marketing
11
Quality management
11
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Undetermined
20
Free
1
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Article
27
Book / Working Paper
3
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Article in journal
27
Aufsatz in Zeitschrift
27
Hochschulschrift
3
Thesis
3
Bibliografie enthalten
2
Bibliography included
2
Case study
1
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1
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Language
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English
27
German
3
Author
All
Horbel, Chris
2
Mang, Paul
2
Nätti, Satu
2
Popp, Bastian
2
Woratschek, Herbert
2
Addo, Prince Clement
1
Aksoy, Nilsah Cavdar
1
Arici, Hasan Evrim
1
Asare, Andy Ohemeng
1
Baek, Wooyeul
1
Baydogan Turkay, Pinar
1
Berthiaume, Bilitis
1
Brun, Isabelle
1
Byon, Kevin K.
1
Canhoto, Ana Isabel Domingos
1
Castillo, Daniela
1
Chandni, Shumaila
1
Chang, Chia-Wen
1
Chen, Wun-hwa
1
Chiang, Ai-hsuan
1
Choi, Laee
1
Drennan, Judy
1
Fang, Jiaming
1
Fischer, Alban Dominique
1
Frías Jamilena, Dolores María
1
Furrer, Olivier
1
Gong, Taeshik
1
Gruenewald, Kira
1
Harrison, Tina
1
Hoang, Duc
1
Hollebeek, Linda D.
1
Huang, Heng-Chiang
1
Isaeva, Neve
1
Islam, Jamid Ul
1
Kabadayi, Ebru Tumer
1
Kim, Kyungyeol
1
Kousi, Sofia
1
Krogh, Georg von
1
Kulbo, Nora Bakabbey
1
Kumar, Satish
1
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Europäische Hochschulschriften / 5
The service industries journal
Journal of business research : JBR
104
Journal of retailing and consumer services
72
The journal of services marketing
54
Industrial marketing management : the international journal for industrial and high-tech firms
45
Journal of service management
34
Journal of service research : JSR
34
Journal of strategic marketing
26
International journal of hospitality management
23
The journal of business & industrial marketing
23
Journal of service research
22
SpringerLink / Bücher
22
Journal of the Academy of Marketing Science
21
Service business
19
Services marketing quarterly
16
Journal of marketing management : MM
15
The journal of product & brand management
15
Customer engagement : contemporary issues and challenges
14
International journal of contemporary hospitality management
13
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
13
Journal of hospitality marketing & management
13
Marketing intelligence & planning
12
Tourism management : research, policies, practice
12
Handbook of research on customer engagement
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
11
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
11
Journal of service theory and practice : JSTP
11
Gabler Edition Wissenschaft
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of marketing
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
International journal of production economics
9
International journal of services and operations management
9
Journal of business-to-business marketing
9
Journal of service theory and practice
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Business horizons
8
European journal of marketing
8
Marketing theory
8
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ECONIS (ZBW)
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1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
How does customer engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
Saved in:
3
Revisiting a model of customer engagement cycle : a systematic review
Hoang, Duc
;
Kousi, Sofia
;
Martinez, Luis F.
;
Kumar, Satish
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 579-617
Persistent link: https://www.econbiz.de/10014321614
Saved in:
4
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
5
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
6
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
7
Customer engagement and purchase intention in live-streaming digital marketing platforms
Addo, Prince Clement
;
Fang, Jiaming
;
Asare, Andy Ohemeng
; …
- In:
The service industries journal
41
(
2021
)
11/12
,
pp. 767-786
Persistent link: https://www.econbiz.de/10012623973
Saved in:
8
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
9
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
10
Customer-to-customer value co-creation and co-destruction in sporting events
Kim, Kyungyeol
;
Byon, Kevin K.
;
Baek, Wooyeul
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 633-655
Persistent link: https://www.econbiz.de/10012260315
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