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~isPartOf:"European Sport management quarterly : ESMQ"
~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~subject:"Taiwan"
~subject:"Value creation"
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Search: "Customer relationship management"
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Taiwan
Value creation
Beziehungsmarketing
434
Relationship marketing
434
Consumer behaviour
194
Konsumentenverhalten
194
Customer satisfaction
175
Kundenzufriedenheit
175
Dienstleistungsqualität
174
Service quality
174
Customer service
55
Kundenservice
55
Customer integration
52
Kundenintegration
52
Dienstleistungssektor
42
Service industry
42
Betriebliche Wertschöpfung
36
Beschwerdemanagement
34
Complaint management
34
Confidence
32
Lieferantenmanagement
32
Supplier relationship management
32
Vertrauen
32
Social Web
31
Social web
31
Customer value
29
Kundenwert
29
Emotion
28
Services
28
Brand management
27
Markenführung
27
Customer experience
26
Dienstleistungsmarketing
26
Services marketing
26
Customer engagement
24
Dienstleistung
24
USA
24
United States
24
Internet marketing
21
Online-Marketing
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58
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English
58
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Grönroos, Christian
2
Horbel, Chris
2
Le Nguyen Hau
2
Lin, Wen-bao
2
Popp, Bastian
2
Woratschek, Herbert
2
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Anagnostopoulos, Christos
1
Arancibia Carvajal, Sara
1
Arici, Hasan Evrim
1
Arslan, Ahmad
1
Arteaga-Moreno, Francisco
1
Asaad, Yousra
1
Baek, Wooyeul
1
Ballantyne, David
1
Bart, Yakov
1
Behnam, Mohsen
1
Bhatti, Waheed Akbar
1
Bordian, Mariia
1
Bucic, Tania
1
Byers, Terri
1
Byon, Kevin K.
1
Canhoto, Ana Isabel Domingos
1
Castillo, Daniela
1
Chang, Wan-jing April
1
Chao, Pei
1
Chen, Chin-yuan
1
Chen, Kuan-Ying
1
Cheng, Chia-wen
1
Cheng, Ya-Yun
1
Chiang, Yi-fang
1
Chih, Wen-hai
1
Choi, Laee
1
Chwialkowska, Agnieszka
1
Cronin, J. J.
1
Davey, Janet
1
Del Chiappa, Giacomo
1
Drennan, Judy
1
Díaz, David
1
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European Sport management quarterly : ESMQ
The journal of services marketing
The service industries journal
Industrial marketing management : the international journal for industrial and high-tech firms
40
Journal of business research : JBR
32
Journal of retailing and consumer services
24
The journal of business & industrial marketing
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
18
Journal of strategic marketing
17
International journal of hospitality management
14
Journal of service management
14
Tourism management : research, policies, practice
13
Marketing theory
11
Service business
11
Management decision : MD
9
SpringerLink / Bücher
9
International journal of contemporary hospitality management
8
Journal of creating value
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of hospitality marketing & management
8
Services marketing quarterly
8
AMS review : official publication of the Academy of Marketing Science
7
Business horizons
7
Journal of business-to-business marketing
7
Journal of the Academy of Marketing Science
7
Cogent business & management
6
International journal of e-business research : an official publication of the Information Resources Management Association
6
International journal of electronic customer relationship management : IJECRM
6
Journal of service research : JSR
6
Journal of service theory and practice : JSTP
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Managing service quality : MSQ ; an international journal
6
Journal of financial services marketing : JFSM
5
Journal of marketing management : MM
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Journal of service research
5
Journal of travel and tourism marketing
5
Psychology & marketing
5
Strategy & leadership : a publication of Strategic Leadership Forum
5
Technological forecasting & social change : an international journal
5
California management review
4
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ECONIS (ZBW)
58
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1
Co-creating value and well-being experiences in physiotherapy services
Chwialkowska, Agnieszka
;
Bhatti, Waheed Akbar
;
Arslan, Ahmad
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10013542886
Saved in:
2
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
3
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
4
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
5
The impact of perceived corporate social responsibility on value-in-use through customer engagement in non-profit sports clubs : the moderating role of co-production
Behnam, Mohsen
;
Anagnostopoulos, Christos
;
Byers, Terri
; …
- In:
European Sport management quarterly : ESMQ
23
(
2023
)
3
,
pp. 789-810
Persistent link: https://www.econbiz.de/10014283330
Saved in:
6
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
7
Value co-creation in services for animal companions
Hendricks, Jennifer
;
Schmitz, Gertrud
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 831-845
Persistent link: https://www.econbiz.de/10013407607
Saved in:
8
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
9
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
10
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
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