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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of services, economics and management"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Online-Handel"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
Online-Handel
Dienstleistungsqualität
514
Service quality
514
Customer satisfaction
278
Kundenzufriedenheit
278
Konsumentenverhalten
240
Beziehungsmarketing
150
Relationship marketing
150
Hotel industry
135
Hotellerie
135
Gastronomie
109
Restaurant industry
109
Customer service
67
Kundenservice
67
Emotion
58
Hospital
58
Krankenhaus
58
Beschwerdemanagement
56
Complaint management
56
Gastgewerbe
44
Hospitality industry
44
Arbeitszufriedenheit
36
Job satisfaction
36
Arbeitsverhalten
34
Work behaviour
34
Satisfaction
33
Quality management
32
Qualitätsmanagement
32
Tourism employees
30
Tourismusberufe
30
USA
28
United States
28
Viral marketing
28
Virales Marketing
28
Dienstleistungssektor
27
Service industry
27
Hospitality
23
Online retailing
22
Robot
21
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1
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Article
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Article in journal
249
Aufsatz in Zeitschrift
249
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English
249
Author
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Han, Heesup
8
Line, Nathaniel D.
6
Hanks, Lydia
5
Jang, Soocheong
5
Law, Chun Hung Roberts
4
Lu, Lu
4
Mattila, Anna S.
4
Zhang, Tingting
4
Ali, Faizan
3
Balaji, M. S.
3
Bilgihan, Anil
3
Brewster, Zachary W.
3
Gursoy, Dogan
3
Hyun, Sunghyup Sean
3
Miao, Li
3
Namkung, Young
3
Torres, Edwin N.
3
Wei, Wei
3
Wong, IpKin Anthony
3
Xie, Lishan
3
Xu, Xun
3
Zhang, Lu
3
Abdul Rahman
2
Altinay, Levent
2
Back, Robin M.
2
Bai, Billy
2
Bonn, Mark Andrew
2
Bufquin, Diego
2
Chang, Ya-Yuan
2
Chen, Cheng-Ta
2
Cheng, Ching-Chan
2
Cho, Meehee
2
Choi, Hyeyoon
2
Chua, Bee-Lia
2
Chung, Namho
2
Dagger, Tracey S.
2
DiPietro, Robin B.
2
Fan, Alei
2
He, Zeya
2
Hua, Nan
2
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European journal of marketing : EJM
International journal of hospitality management
International journal of services, economics and management
Journal of retailing and consumer services
237
Journal of business research : JBR
127
The journal of services marketing
108
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
77
The service industries journal
73
Journal of travel and tourism marketing
65
Services marketing quarterly
65
Journal of service research : JSR
50
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Service business
41
Journal of service management
35
Asia Pacific journal of marketing and logistics
32
Tourism management : research, policies, practice
30
SpringerLink / Bücher
29
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
28
International journal of services and operations management
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
26
Journal of service research
25
International journal of electronic marketing and retailing : IJEMR
24
International journal of quality & reliability management
24
Journal of retailing
24
Journal of strategic marketing
24
Managing service quality : MSQ ; an international journal
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
Journal of internet commerce
22
Journal of the Academy of Marketing Science
22
Total quality management & business excellence
22
Beiträge zur Hochschulpolitik
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
International journal of business information systems : IJBIS
19
International journal of retail & distribution management
19
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ECONIS (ZBW)
249
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249
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1
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
2
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
3
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
4
Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.
;
Hanks, Lydia
;
Dogru, Tarik
;
Lu, Lu
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457824
Saved in:
5
Look on the bright side : emojis impact tipping behaviour
Lefebvre, Sarah
;
Boman, Laura
;
Orlowski, Marissa
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014457828
Saved in:
6
The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry
Pizam, Abraham
;
Ozturk, Ahmet Bulent
;
Hacikara, Ahmet
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457836
Saved in:
7
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
Saved in:
8
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310662
Saved in:
9
How observed customer mistreatment of supervisors affects employees' service sabotage : a cross-cultural examination from the deontic justice theory
Jiang, Wen
;
Shum, Cass
;
Min, Hyounae
;
Ding, Ye
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014310677
Saved in:
10
Towards sustainable servicescape : tourists' perspectives of accommodation service attributes
Väisänen, Hanna-Maija
;
Uusitalo, Outi
;
Ryynänen, Toni
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014310681
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