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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of hospitality management"
~subject:"Dienstleistung"
~subject:"Innovationsmanagement"
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Search: subject_exact:"Dienstleistung"
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Dienstleistung
Innovationsmanagement
Services
32
Dienstleistungsqualität
12
Service quality
12
Dienstleistungssektor
10
Service industry
10
Consumer behaviour
8
Customer service
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Konsumentenverhalten
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Kundenservice
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Beziehungsmarketing
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Innovation
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Kundenzufriedenheit
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Robot
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Roboter
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Service-Dominant Logic
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New product development
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Restaurant industry
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Service encounter
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32
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Lusch, Robert F.
3
Vargo, Stephen L.
3
Clergue, Valentina
2
Etemad-Sajadi, Reza
2
Heo, Cindy Yoonjoung
2
Liu, Canmian
2
O'Shaughnessy, John
2
O'Shaughnessy, Nicholas Jackson
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Tang, Ta-Wei
2
Xie, Lishan
2
Altinay, Levent
1
Aulōnitēs, Geōrgios I.
1
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1
Blois, K. J.
1
Blut, Markus
1
Chen, Qiurong
1
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1
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1
Della Corte, Valentina
1
Díaz-Martin, Ana Maria
1
Fan, Alei
1
Fitzroy, P. T.
1
Gounaris, Spiros P.
1
Greer, Dominique A.
1
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Gustafsson, Anders
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Ivanov, Stanislav
1
Izquierdo-Yusta, Alicia
1
Jacob, Céline
1
Janda, Swinder
1
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European journal of marketing : EJM
International journal of hospitality management
SpringerLink / Bücher
129
The service industries journal
61
Journal of service management
57
Schriften zum Produktionsmanagement
57
Başbakanlık Devlet Istatistik Enstitüsü, Yayin
56
The journal of services marketing
56
Ifo Schnelldienst
47
Journal of business research : JBR
45
Journal of service research : JSR
43
Voprosy ėkonomiki : ordena trudovogo krasnogo znameni ežemesjačnyj žurnal ; Vserossijskoe ėkonomičeskoe izdanie
31
Research
28
Springer eBook Collection / Business and Economics
28
International journal of services technology and management
27
Springer eBook Collection
27
Gabler Edition Wissenschaft
23
International journal of production economics
21
Journal of service research
21
Industrial marketing management : the international journal for industrial and high-tech firms
20
Izvestija Akademii Nauk SSSR
20
Services marketing quarterly
20
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
19
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
19
Journal of retailing and consumer services
18
Politická ekonomie : teorie, modelování, aplikace
18
The journal of business & industrial marketing
18
Working paper / National Bureau of Economic Research, Inc.
18
ifo Dresden berichtet
18
European journal of operational research : EJOR
17
Forum Dienstleistungsmanagement
17
Management science : journal of the Institute for Operations Research and the Management Sciences
17
Schriftenreihe innovatives Dienstleistungsmanagement
17
The science of service systems
17
Handbook of service science ; [Vol. 1]
15
London School of Economics and Political Science - Publications
15
Prace naukowe Akademii Ekonomicznej Imienia Oskara Langego we Wrocławiu
15
Service business
15
The handbook of innovation and services : a multi-disciplinary perspective
15
Universität Kassel - Fachgebiet Wirtschaftsinformatik: Publikationen
15
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ECONIS (ZBW)
34
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1
Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014311439
Saved in:
2
Reprint of: Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334776
Saved in:
3
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
4
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
5
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
6
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
7
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
8
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
9
Informing timeshare exchange services on the drivers of customer-driven co-production
Lelo de Larrea, Gabriela
;
Gregory, Amy M.
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012388592
Saved in:
10
The importance of human-related factors on service innovation and performance
Tajeddini, Kayhan
;
Martin, Emma
;
Altinay, Levent
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012241335
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