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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Service business"
~isPartOf:"The service industries journal"
~subject:"Kundenzufriedenheit"
~subject:"Relationship marketing"
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Search: subject_exact:"Customer value"
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Kundenzufriedenheit
Relationship marketing
Customer value
54
Kundenwert
54
Beziehungsmarketing
25
Betriebliche Wertschöpfung
21
Value creation
21
Dienstleistungsqualität
18
Service quality
18
Consumer behaviour
17
Konsumentenverhalten
17
Customer satisfaction
13
Customer integration
11
Kundenintegration
11
Service-Dominant Logic
7
Service-dominant logic
7
Taiwan
6
Brand management
5
Markenführung
5
Marketing management
5
Marketingmanagement
5
perceived value
5
value co-creation
5
Dienstleistungssektor
4
Gastronomie
4
Marketing theory
4
Marketingtheorie
4
Online retailing
4
Online-Handel
4
Restaurant industry
4
Service industry
4
Structural equation model
4
Strukturgleichungsmodell
4
Value co-creation
4
Willingness to pay
4
Zahlungsbereitschaftsanalyse
4
service-dominant logic
4
Brand image
3
Customer participation
3
Customer service
3
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Undetermined
16
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Article
31
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31
Aufsatz in Zeitschrift
31
Case study
1
Fallstudie
1
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English
31
Author
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Le Nguyen Hau
3
Ekinci, Yeliz
2
Frías Jamilena, Dolores María
2
Pham Ngoc Thuy
2
Polo Peña, Ana Isabel
2
Rodríguez Molina, Miguel Ángel
2
Uray, Nimet
2
Amario, Enrique Martín
1
Amirtha, Raman
1
Andrews, Lynda
1
Anker, Thomas Boysen
1
Arancibia Carvajal, Sara
1
Baek, Wooyeul
1
Barroso Castro, Carmen
1
Byon, Kevin K.
1
Canter, Deborah D.
1
Chatzipanagiotou, Kalliopi C.
1
Chen, Ja-Shen
1
Chen, Shu-Ching
1
Cheng, Cheng-Feng
1
Cheng, Vincent
1
Chuah, Stephanie Hui-wen
1
Edvardsson, Bo
1
Eugene Cheng-xi Aw
1
Evangelista, Felicitas
1
Fernández Nogales, Angel
1
Françoise, Simon
1
Gong, Taeshik
1
Gounaris, Spiros
1
Grönroos, Christian
1
Hallikas, Jukka
1
Hong, Soon Goo
1
Horbel, Chris
1
Huang, Tseng-Lung
1
Hung, Yu-chung
1
Hur, Won-moo
1
Hyun Kyung Kim
1
Janupiboon, Thanyamai P.
1
Kamalanon, Piyanoot
1
Kim, Hanna
1
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Published in...
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European journal of marketing : EJM
Journal of hospitality marketing & management
Service business
The service industries journal
Journal of business research : JBR
55
Industrial marketing management : the international journal for industrial and high-tech firms
51
Journal of retailing and consumer services
34
International journal of hospitality management
25
SpringerLink / Bücher
19
Journal of the Academy of Marketing Science
18
Journal of service research : JSR
15
Handbook of research on customer equity in marketing
14
Journal of marketing
14
Journal of strategic marketing
14
The journal of services marketing
14
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
13
The journal of business & industrial marketing
13
Journal of creating value
12
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
12
Journal of service management
12
Gabler Edition Wissenschaft
11
Journal of marketing research : JMR
10
The journal of product & brand management
10
Tourism management : research, policies, practice
10
International journal of contemporary hospitality management
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Technological forecasting & social change : an international journal
9
Business horizons
8
Journal of marketing management : MM
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
The TQM journal : the international review of organizational improvement
8
Cogent business & management
7
European management journal
7
International journal of electronic customer relationship management : IJECRM
7
Journal of marketing analytics : JMA
7
Management decision : MD
7
Marketing theory
7
Springer eBook Collection / Business and Economics
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Harvard-Business-Manager : das Wissen der Besten
6
International journal of services and operations management
6
Journal of business-to-business marketing
6
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ECONIS (ZBW)
31
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1
A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants
Chuah, Stephanie Hui-wen
;
Eugene Cheng-xi Aw
;
Cheng, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 49-76
Persistent link: https://www.econbiz.de/10012821047
Saved in:
2
Building loyalty through perceived value in online shopping : does family life cycle stage matter?
Amirtha, Raman
;
Sivakumar, V. J.
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1151-1189
Persistent link: https://www.econbiz.de/10013466618
Saved in:
3
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
Saved in:
4
Transforming customer brand engagement to co-creation value through participation energy and effort
Mai Thi My‑Quyen
;
Le Nguyen Hau
- In:
Service business
15
(
2021
)
3
,
pp. 493-514
Persistent link: https://www.econbiz.de/10012620105
Saved in:
5
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
6
Customer-to-customer value co-creation and co-destruction in sporting events
Kim, Kyungyeol
;
Byon, Kevin K.
;
Baek, Wooyeul
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 633-655
Persistent link: https://www.econbiz.de/10012260315
Saved in:
7
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
8
Attitudes, perceptions, and responses of purchasers versus subscribers-only for daily deals on hospitality products
Ong, Beng Soo
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 180-201
Persistent link: https://www.econbiz.de/10010526367
Saved in:
9
Motivation triggers for customer participation in value co-creation
Palma, Freida C.
;
Trimi, Silvana
;
Hong, Soon Goo
- In:
Service business
13
(
2019
)
3
,
pp. 557-580
Persistent link: https://www.econbiz.de/10012124370
Saved in:
10
The consumer value-based brand citizenship behavior model : evidence from local and global coffee businesses
Kim, Soon-Ho
;
Kim, Min-Seong
;
Lee, Seonjeong
- In:
Journal of hospitality marketing & management
28
(
2019
)
4
,
pp. 472-490
Persistent link: https://www.econbiz.de/10012176672
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