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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Bolton, Ruth N."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Tanford, Sarah"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
~subject:"Festival"
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Search: "Customer relationship management"
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Beziehungsmarketing
Customer satisfaction
Festival
Relationship marketing
12
Kundenzufriedenheit
9
Consumer behaviour
7
Konsumentenverhalten
7
Dienstleistungsqualität
6
Service quality
6
Meta-Analyse
3
Meta-analysis
3
Brand management
2
Customer service
2
Einzelhandel
2
Holiday behaviour
2
Kundenservice
2
Leistungsmotivation
2
Loyalty
2
Markenführung
2
Retail trade
2
Switching behaviour
2
Switching costs
2
Urlaubsverhalten
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Wechselverhalten
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Work motivation
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Arbeitszufriedenheit
1
Attributes
1
Big event
1
Brand
1
Brand image
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Brand loyalty
1
Buffering effect
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China
1
Coalition
1
Coalition loyalty program
1
Communication
1
Consumer behavior
1
Consumer research
1
Consumer satisfaction
1
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Blut, Markus
Bolton, Ruth N.
Evanschitzky, Heiner
Fu, Xiaoxiao
Tanford, Sarah
Grewal, Dhruv
8
Lemon, Katherine N.
6
Noble, Stephanie M.
6
Gustafsson, Anders
5
Dagger, Tracey S.
4
Harris, Lloyd C.
4
McColl-Kennedy, Janet R.
4
Verhoef, Peter C.
4
Brady, Michael K.
3
Cronin, J. J.
3
Grégoire, Yany
3
He, Hongwei
3
Hollebeek, Linda D.
3
Mattila, Anna S.
3
Neslin, Scott A.
3
Nordfält, Jens
3
Pauwels, Koen
3
Roggeveen, Anne L.
3
Sesé, F. Javier
3
So, Kevin Kam Fung
3
Taplin, Ross H.
3
Voorhees, Clay M.
3
Arnold, Todd J.
2
Auh, Seigyoung
2
Beatty, Sharon E.
2
Becker, Jan U.
2
Bijmolt, Tammo H. A.
2
Biswas, Dipayan
2
Bolton, Lisa E.
2
Boukis, Achilleas
2
Bruhn, Manfred
2
Busser, James A.
2
Cai, Ruiying
2
Calantone, Roger J.
2
Chen, Ching-fu
2
Chen, Jialie
2
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European journal of marketing : EJM
Journal of retailing
Journal of service research
Tourism management : research, policies, practice
Journal of service research : JSR
6
International journal of hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
5
International journal of contemporary hospitality management
4
Journal of business research : JBR
3
Journal of the Academy of Marketing Science
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of marketing
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
MSI reports : working paper series
2
Marketing letters : a journal of research in marketing
2
SpringerLink / Bücher
2
Die Betriebswirtschaft : DBW
1
Distribution und Handel in Theorie und Praxis : Festschrift für Prof. Dr. Dieter Ahlert
1
Electronic retailing
1
Exzellenz in Markenmanagement und Vertrieb : Grundlagen und Erfahrungen
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbook of relationship marketing
1
Handbook of research on customer engagement
1
Handbook of research on customer equity in marketing
1
Handbuch Kundenbindungsmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
Journal of business economics : JBE
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of marketing management : MM
1
Journal of marketing research : JMR
1
Journal of retailing and consumer services
1
Journal of travel and tourism marketing
1
Kundenmanagement
1
Marketing strategy collection
1
Marketing von Solutions : innovative Ansätze und Best Practices
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
Report / Marketing Science Institute
1
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ECONIS (ZBW)
12
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1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
3
Member retention and donations in nonprofit service organizations : the balance between peer and organizational identification
Fang, Di
;
Fombelle, Paul W.
;
Bolton, Ruth N.
- In:
Journal of service research
24
(
2021
)
2
,
pp. 187-205
Persistent link: https://www.econbiz.de/10012522520
Saved in:
4
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
5
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
6
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
7
Style before substance? : building loyalty through marketing communication congruity
Berezan, Orie
;
Krishen, Anjala Selena
;
Tanford, Sarah
; …
- In:
European journal of marketing : EJM
51
(
2017
)
7/8
,
pp. 1332-1352
Persistent link: https://www.econbiz.de/10011725683
Saved in:
8
Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
Saved in:
9
Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
Saved in:
10
Destination image and tourist loyalty : a meta-analysis
Zhang, Hongmei
;
Fu, Xiaoxiao
;
Cai, Liping A.
;
Lu, Lin
- In:
Tourism management : research, policies, practice
40
(
2014
),
pp. 213-223
Persistent link: https://www.econbiz.de/10010227015
Saved in:
1
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