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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Journal of service research : JSR"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Online-Handel"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
Online-Handel
Dienstleistungsqualität
140
Service quality
140
Customer satisfaction
74
Kundenzufriedenheit
74
Konsumentenverhalten
69
Beziehungsmarketing
62
Relationship marketing
62
Beschwerdemanagement
28
Complaint management
28
Dienstleistungssektor
22
Service industry
22
Customer service
21
Kundenservice
21
Dienstleistung
18
Services
18
Emotion
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Dienstleistungsmarketing
11
Services marketing
11
service recovery
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USA
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United States
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service failure
9
Customer integration
8
E-commerce
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Electronic Commerce
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Kundenintegration
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Lieferantenmanagement
8
Online retailing
8
Supplier relationship management
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Arbeitsverhalten
6
Arbeitszufriedenheit
6
Customer value
6
Experiment
6
Gerechtigkeit
6
Gesundheitsversorgung
6
Health care
6
Innovation
6
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74
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English
74
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McColl-Kennedy, Janet R.
4
Gong, Taeshik
3
Schumann, Jan Hendrik
3
Auh, Seigyoung
2
Babakus, Emin
2
Balaji, M. S.
2
Barrutia, José M.
2
Beatty, Sharon E.
2
Cho, Yun Kyung
2
Choi, Jin Nam
2
Dagger, Tracey S.
2
Danaher, Tracey S.
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Haws, Kelly L.
2
Jha, Subhash
2
Patterson, Paul G.
2
Seiders, Kathleen
2
Sivakumar, K.
2
Tojib, Dewi
2
Tsarenko, Yelena
2
Uhrich, Fabian
2
Wangenheim, Florian von
2
Wieseke, Jan
2
Yavas, Ugur
2
Zou, Shaoming
2
Alavi, Sascha
1
Albrecht, Arne Keno
1
Andreassen, Tor W.
1
Antonetti, Paolo
1
Baker, Julie
1
Bartl, Christopher
1
Bearden, William O.
1
Bell, Simon J.
1
Benoit, Sabine
1
Berry, Leonard L.
1
Beuningen, Jacqueline van
1
Bloemer, Josée M. M.
1
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European journal of marketing : EJM
Journal of service research : JSR
Journal of retailing and consumer services
237
International journal of hospitality management
200
Journal of business research : JBR
127
The journal of services marketing
108
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
77
The service industries journal
73
Journal of travel and tourism marketing
65
Services marketing quarterly
65
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Service business
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
40
Journal of service management
35
Asia Pacific journal of marketing and logistics
32
Tourism management : research, policies, practice
30
SpringerLink / Bücher
29
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
28
International journal of services and operations management
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
Journal of service research
25
International journal of electronic marketing and retailing : IJEMR
24
International journal of quality & reliability management
24
Journal of retailing
24
Journal of strategic marketing
24
Managing service quality : MSQ ; an international journal
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
Journal of internet commerce
22
Journal of the Academy of Marketing Science
22
Total quality management & business excellence
22
Beiträge zur Hochschulpolitik
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
International journal of business information systems : IJBIS
19
International journal of retail & distribution management
19
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ECONIS (ZBW)
74
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1
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
2
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
3
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
4
An examination of construal effects on price perceptions in the advance selling of experience services
Wakefield, Lane T.
;
Wakefield, Kirk L.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 235-248
Persistent link: https://www.econbiz.de/10011855806
Saved in:
5
How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Mende, Martin
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011916500
Saved in:
6
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
7
The differential effects of online peer review and expert review on service evaluations : the roles of confidence and information convergence
Keh, Hean Tat
;
Sun, Jin
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 474-489
Persistent link: https://www.econbiz.de/10011951812
Saved in:
8
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
9
Communities as nested servicescapes
Sheng, Xiaojing
;
Simpson, Penny M.
;
Siguaw, Judy A.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 171-187
Persistent link: https://www.econbiz.de/10011684844
Saved in:
10
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
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