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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Journal of strategic marketing"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Customer satisfaction"
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Customer satisfaction
Beziehungsmarketing
349
Relationship marketing
349
Consumer behaviour
156
Konsumentenverhalten
156
Kundenzufriedenheit
96
Dienstleistungsqualität
66
Service quality
66
Brand management
57
Markenführung
57
Marketing management
48
Marketingmanagement
48
Bank
46
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44
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44
Confidence
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Lieferantenmanagement
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Kundenintegration
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Internet marketing
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Betriebliche Wertschöpfung
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Value creation
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Einzelhandel
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Emotion
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Customer loyalty
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India
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96
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Dagger, Tracey S.
4
Pérez, Andrea
4
Amin, Muslim
2
Balaji, M. S.
2
Bang, Nguyen
2
Butaney, Gul T.
2
Mishra, Sita
2
Rizomyliotis, Ioannis
2
Rodríguez del Bosque, Ignacio A.
2
Roy, Sanjit
2
Roy, Sanjit Kumar
2
Abdullateef, Aliyu Olayemi
1
Ahmad, Bilal
1
Akbar, Muhammad Imad Ud Din
1
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Amawate, Vibhas
1
Anastasiadou, Kyriaki
1
Apostolos, Giovanis
1
Arcand, Manon
1
Babakus, Emin
1
Balmer, John M. T.
1
Banerjee, Shubhomoy
1
Banik, Shanta
1
Bapat, Dhananjay
1
Basso, Kenny
1
Baumann, Chris
1
Beerli, Asunción
1
Berezan, Orie
1
Berraies, Sarra
1
Bhat, Suhail Ahmad
1
Boisvert, Jean
1
Bove, Liliana L.
1
Brun, Isabelle
1
Buonamassa, Daniela
1
Chatterjee, Ravi
1
Chatterjee, Swagato
1
Chatzipanagiotou, Kalliopi C.
1
Chauhan, Sumedha
1
Chen, Weifeng
1
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European journal of marketing : EJM
Journal of strategic marketing
The international journal of bank marketing : IJBM
Journal of retailing and consumer services
256
Journal of business research : JBR
143
International journal of hospitality management
137
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
62
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
50
Cogent business & management
47
Journal of service research : JSR
44
Service business
42
Services marketing quarterly
42
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
The TQM journal : the international review of organizational improvement
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of service research
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Total quality management & business excellence
24
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of marketing
22
Journal of retailing
22
The international review of retail, distribution and consumer research
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
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ECONIS (ZBW)
96
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96
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1
Consumer patronage in omnichannel retailing and the moderating impact of culture : a MetaSEM review
Mukhopadhyay, Sandip
;
Chauhan, Sumedha
;
Mishra, Sita
- In:
Journal of strategic marketing
32
(
2024
)
3
,
pp. 374-390
Persistent link: https://www.econbiz.de/10014553261
Saved in:
2
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
3
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
4
Consumers' propensity for rollover service contracts : the influences of perceived value, convenience and trust on service loyalty
Wilkins, Stephen
;
Hazzam, Joe
;
Megicks, Phil
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 516-531
Persistent link: https://www.econbiz.de/10014304907
Saved in:
5
Validating a multidimensional perspective of relationship marketing on brand attachment, customer loyalty and purchase intentions : a serial mediation model
Ahmad, Bilal
;
Akbar, Muhammad Imad Ud Din
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 669-692
Persistent link: https://www.econbiz.de/10014304946
Saved in:
6
Customers' relationship maintenance and loyalty intentions after a brand transgression : a moderated mediation approach
Banerjee, Shubhomoy
;
Ratnakaram, Sunitha
;
Lohan, Amanish
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 693-717
Persistent link: https://www.econbiz.de/10014304951
Saved in:
7
Consumer retention through phygital experience in omnichannel retailing : role of consumer empowerment and satisfaction
Mishra, Sita
;
Malhotra, Gunjan
;
Chatterjee, Ravi
; …
- In:
Journal of strategic marketing
31
(
2023
)
4
,
pp. 749-766
Persistent link: https://www.econbiz.de/10014304964
Saved in:
8
Exploring the effects of status demotion in hierarchical loyalty programs
Banik, Shanta
- In:
Journal of strategic marketing
31
(
2023
)
5
,
pp. 1087-1106
Persistent link: https://www.econbiz.de/10014305081
Saved in:
9
Blame and service recovery strategies in lateral exchange markets
Ketron, Seth
;
Mai, Enping
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10013170039
Saved in:
10
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
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