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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Psychology & marketing"
~source:"econis"
~subject:"Vertrauen"
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Search: "Customer relationship management"
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Vertrauen
Beziehungsmarketing
195
Relationship marketing
195
Consumer behaviour
125
Konsumentenverhalten
125
Customer satisfaction
54
Kundenzufriedenheit
54
Brand management
48
Markenführung
48
Brand image
41
Markenimage
41
Dienstleistungsqualität
33
Service quality
33
Brand
31
Markenartikel
31
Marketing management
20
Marketingmanagement
20
Emotion
17
Confidence
15
Social Web
15
Social web
15
Einzelhandel
14
Personality psychology
14
Persönlichkeitspsychologie
14
Retail trade
14
Viral marketing
12
Virales Marketing
12
Customer service
11
Kundenservice
11
USA
11
United States
11
Beschwerdemanagement
10
Complaint management
10
Internet marketing
10
Lieferantenmanagement
10
Online-Marketing
10
Supplier relationship management
10
Brand loyalty
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Salespeople
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Paulssen, Marcel
2
Roulet, Raphael
2
Aurier, Philippe
1
Baker, Brent L.
1
Dagger, Tracey S.
1
Dant, Rajiv P.
1
Di Mascio, Rita
1
Fatima, Johra Kayeser
1
Foroudi, Mohammad Mahdi
1
Foroudi, Pantea
1
Georges, Laurent
1
Guenzi, Paolo
1
Gupta, Reetika
1
Gupta, Suraksha
1
Hansen, Torben
1
Huaman-Ramirez, Richard
1
Johns, Raechel
1
Kabadayi, Sertan
1
Kitchen, Philip J.
1
Lunardo, Renaud
1
Melewar, T. C.
1
Nataraajan, Rajan
1
Ndubisi, Nelson Oly
1
O'Brien, Timothy K.
1
Park, Jihye
1
Séré de Lanauze, Gilles
1
Vidal, David
1
Vincent, Nathan A.
1
Vásquez Párraga, Arturo
1
Weaven, Scott K.
1
Webster, Cynthia M.
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Wilke, Sina
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European journal of marketing : EJM
Psychology & marketing
Journal of retailing and consumer services
58
Journal of business research : JBR
38
Industrial marketing management : the international journal for industrial and high-tech firms
29
International journal of hospitality management
20
The journal of business & industrial marketing
18
Asia Pacific journal of marketing and logistics
17
The service industries journal
16
Journal of strategic marketing
15
International journal of electronic marketing and retailing : IJEMR
14
The journal of services marketing
14
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
12
The international journal of bank marketing : IJBM
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
Journal of business-to-business marketing
11
Journal of financial services marketing : JFSM
11
Journal of hospitality marketing & management
11
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
11
Cogent business & management
10
Journal of travel and tourism marketing
10
International journal of electronic customer relationship management : IJECRM
9
International journal of retail & distribution management
9
Service business
8
Services marketing quarterly
8
International journal of contemporary hospitality management
7
Journal of business ethics : JOBE
7
Journal of global marketing
7
Journal of internet commerce
7
Journal of service management
7
Journal of service research : JSR
7
International journal of bank marketing
6
International journal of internet marketing and advertising : IJIMA
6
International journal of technology marketing : IJTMkt
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Market : review for marketing theory and practice
6
Marketing intelligence & planning
6
SpringerLink / Bücher
6
The international review of retail, distribution and consumer research
6
The journal of product & brand management
6
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ECONIS (ZBW)
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date (oldest first)
1
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
2
How brand self-disclosure helps brands create intimacy with customers : the role of information valence and anthropomorphism
Huaman-Ramirez, Richard
;
Lunardo, Renaud
;
Vásquez …
- In:
Psychology & marketing
39
(
2022
)
2
,
pp. 460-477
Persistent link: https://www.econbiz.de/10012796120
Saved in:
3
How the young adult consumer segment responds to trusty and committed marketing relationship
Ndubisi, Nelson Oly
;
Nataraajan, Rajan
- In:
Psychology & marketing
35
(
2018
)
12
,
pp. 923-935
Persistent link: https://www.econbiz.de/10011970101
Saved in:
4
Impact of relational benefits on trust in the Asian context : alternative model testing with satisfaction as a mediator and relationship age as a moderator
Fatima, Johra Kayeser
;
Di Mascio, Rita
;
Johns, Raechel
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 443-453
Persistent link: https://www.econbiz.de/10011970142
Saved in:
5
Social bonding as a determinant of share of wallet and cross-buying behaviour in B2B relationships
Paulssen, Marcel
;
Roulet, Raphael
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 1011-1028
Persistent link: https://www.econbiz.de/10011708799
Saved in:
6
Integrating identity, strategy and communications for trust, loyalty and commitment
Melewar, T. C.
;
Foroudi, Pantea
;
Gupta, Suraksha
; …
- In:
European journal of marketing : EJM
51
(
2017
)
3
,
pp. 572-604
Persistent link: https://www.econbiz.de/10011698245
Saved in:
7
Eye for eye : examining retaliation in business-to-business relationships
Vidal, David
- In:
European journal of marketing : EJM
48
(
2014
)
1/2
,
pp. 47-67
Persistent link: https://www.econbiz.de/10010344386
Saved in:
8
Exploring relationship marketing in membership associations
Vincent, Nathan A.
;
Webster, Cynthia M.
- In:
European journal of marketing : EJM
47
(
2013
)
10
,
pp. 1622-1640
Persistent link: https://www.econbiz.de/10010201744
Saved in:
9
Risk as moderator of the trust-loyalty relationship
Paulssen, Marcel
;
Roulet, Raphael
;
Wilke, Sina
- In:
European journal of marketing : EJM
48
(
2014
)
5/6
,
pp. 964-981
Persistent link: https://www.econbiz.de/10010388101
Saved in:
10
Influence of personality traits on perceived relatinship quality within a franchisee-franchisor context
Dant, Rajiv P.
;
Weaven, Scott K.
;
Baker, Brent L.
- In:
European journal of marketing : EJM
47
(
2013
)
1/2
,
pp. 279-302
Persistent link: https://www.econbiz.de/10009718528
Saved in:
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