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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"The journal of services marketing"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Beziehungsmarketing"
~subject:"Einzelhandel"
~subject:"Service quality"
~type:"article"
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Search: subject_exact:"Consumer Behaviour"
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Beziehungsmarketing
Einzelhandel
Service quality
Consumer behaviour
668
Konsumentenverhalten
667
Relationship marketing
196
Customer satisfaction
169
Kundenzufriedenheit
169
Dienstleistungsqualität
166
Brand management
96
Markenführung
96
Brand image
93
Markenimage
93
Emotion
66
Brand
54
Markenartikel
53
Retail trade
52
Customer service
46
Kundenservice
46
Viral marketing
46
Virales Marketing
46
Online retailing
36
Online-Handel
36
Social Web
36
Social web
36
Advertising effects
35
Beschwerdemanagement
35
Complaint management
35
Werbewirkung
35
Dienstleistungssektor
33
Service industry
33
USA
32
United States
32
Advertising
26
Marketing management
26
Marketingmanagement
26
Werbung
25
Corporate Social Responsibility
24
Corporate social responsibility
24
Internet marketing
24
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303
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2
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2
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2
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2
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English
303
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Mattila, Anna S.
7
Sharma, Piyush
6
Klaus, Philipp
5
Choi, Beom Joon
3
Harris, Lloyd C.
3
Hollebeek, Linda D.
3
Rosenbaum, Mark
3
Zielke, Stephan
3
Alkire, Linda
2
Babakus, Emin
2
Balaji, M. S.
2
Basso, Kenny
2
Benoit, Sabine
2
Bijmolt, Tammo H. A.
2
Bruce, Helen L.
2
Büttner, Oliver B.
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Collier, Joel E.
2
Dagger, Tracey S.
2
Daunt, Kate L.
2
Dodds, Sarah
2
Drennan, Judy
2
Florack, Arnd
2
Folse, Judith Anne Garretson
2
Gabler, Colin B.
2
Gilboa, Shaked
2
Greer, Dominique A.
2
Grönroos, Christian
2
Göritz, Anja
2
Ha, Hong Youl
2
He, Hongwei
2
Luk, Sherriff T. K.
2
Madupalli, Ramana Kumar
2
Matos, Celso Augusto de
2
McColl-Kennedy, Janet R.
2
Medler-Liraz, Hana
2
Mitchell, Vincent-Wayne
2
Neale, Larry
2
O'Cass, Aron
2
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European journal of marketing : EJM
The journal of services marketing
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
846
Journal of business research : JBR
482
International journal of hospitality management
284
Journal of retailing
165
International journal of retail & distribution management
148
The international review of retail, distribution and consumer research
135
International journal of contemporary hospitality management
118
Journal of hospitality marketing & management
113
Journal of travel and tourism marketing
108
The journal of product & brand management
107
Journal of the Academy of Marketing Science
105
Psychology & marketing
105
Cogent business & management
104
Asia Pacific journal of marketing and logistics
101
The service industries journal
101
The journal of brand management : an international journal
91
International journal of retail and distribution management
85
Services marketing quarterly
84
Journal of strategic marketing
80
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
75
Marketing intelligence & planning
75
International journal of electronic marketing and retailing : IJEMR
72
Journal of marketing
71
Tourism management : research, policies, practice
70
Journal of service management
69
Journal of service research : JSR
68
Industrial marketing management : the international journal for industrial and high-tech firms
61
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
60
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
60
International journal of consumer studies
59
Service business
57
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
55
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
55
The international journal of bank marketing : IJBM
54
Management science : journal of the Institute for Operations Research and the Management Sciences
53
Technological forecasting & social change : an international journal
51
International journal of internet marketing and advertising : IJIMA
46
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ECONIS (ZBW)
303
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1
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10
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303
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1
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
2
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
3
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
4
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
5
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
6
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
7
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
8
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
9
Does language shape the mind? : linguistic fluency and perception of service quality
Kim, Jong Min
;
Park, Sungjun
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 53-64
Persistent link: https://www.econbiz.de/10013542893
Saved in:
10
The impact of service climate on gratitude in driving customer outcomes
Qi, Ji
;
Peng, Yi
;
Lowman, Graham H.
;
He, Xingliang
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10013542901
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