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~isPartOf:"European journal of marketing : EJM"
~source:"econis"
~subject:"Customer service"
~subject:"Vertrauen"
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Search: "Customer relationship management"
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Customer service
Vertrauen
Beziehungsmarketing
95
Relationship marketing
95
Consumer behaviour
50
Konsumentenverhalten
50
Customer satisfaction
23
Kundenzufriedenheit
23
Brand management
22
Markenführung
22
Brand image
18
Markenimage
18
Marketing management
17
Marketingmanagement
17
Dienstleistungsqualität
15
Service quality
15
Brand
13
Markenartikel
13
Confidence
9
Personality psychology
8
Persönlichkeitspsychologie
8
Customer orientation
7
Dienstleistungsmarketing
7
Emotion
7
Lieferantenmanagement
7
Services marketing
7
Supplier relationship management
7
Brand loyalty
6
Einzelhandel
6
Innovation
6
Kundenbindungsprogramm
6
Loyalty program
6
Retail trade
6
Salespeople
6
Verkaufspersonal
6
B-to-B-Marketing
5
Business-to-business marketing
5
Employee retention
5
Kundenservice
5
Mitarbeiterbindung
5
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English
14
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Dagger, Tracey S.
3
Paulssen, Marcel
2
Roulet, Raphael
2
Aurier, Philippe
1
Babakus, Emin
1
Baker, Brent L.
1
Balaji, M. S.
1
Dant, Rajiv P.
1
David, Meredith E.
1
Foroudi, Mohammad Mahdi
1
Foroudi, Pantea
1
Georges, Laurent
1
Guenzi, Paolo
1
Gupta, Suraksha
1
Harris, Lloyd C.
1
Hill, Sally Rao
1
Jha, Subhash
1
Kitchen, Philip J.
1
McColl-Kennedy, Janet R.
1
Melewar, T. C.
1
Nguyen, Doan T.
1
O'Brien, Timothy K.
1
Séré de Lanauze, Gilles
1
Tombs, Alastair
1
Vidal, David
1
Vincent, Nathan A.
1
Weaven, Scott K.
1
Webster, Cynthia M.
1
Wilke, Sina
1
Yavas, Ugur
1
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European journal of marketing : EJM
Journal of retailing and consumer services
92
Journal of business research : JBR
70
The journal of services marketing
52
International journal of hospitality management
50
Industrial marketing management : the international journal for industrial and high-tech firms
33
The service industries journal
30
Journal of service research : JSR
22
The journal of business & industrial marketing
21
SpringerLink / Bücher
20
Asia Pacific journal of marketing and logistics
19
Journal of service research
19
Journal of strategic marketing
18
International journal of contemporary hospitality management
17
Journal of hospitality marketing & management
17
Services marketing quarterly
17
International journal of electronic marketing and retailing : IJEMR
14
Journal of travel and tourism marketing
14
Service business
14
Cogent business & management
13
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
13
Journal of financial services marketing : JFSM
13
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
13
Journal of service management
13
Journal of business-to-business marketing
12
Journal of the Academy of Marketing Science
12
The international journal of bank marketing : IJBM
12
Gabler Edition Wissenschaft
11
International journal of retail & distribution management
11
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
11
Journal of service theory and practice : JSTP
11
Psychology & marketing
11
International journal of electronic customer relationship management : IJECRM
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of retailing
10
Journal of service theory and practice
10
Managing service quality : MSQ ; an international journal
10
The TQM journal : the international review of organizational improvement
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
European research studies
9
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ECONIS (ZBW)
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14
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1
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
2
Social bonding as a determinant of share of wallet and cross-buying behaviour in B2B relationships
Paulssen, Marcel
;
Roulet, Raphael
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 1011-1028
Persistent link: https://www.econbiz.de/10011708799
Saved in:
3
Integrating identity, strategy and communications for trust, loyalty and commitment
Melewar, T. C.
;
Foroudi, Pantea
;
Gupta, Suraksha
; …
- In:
European journal of marketing : EJM
51
(
2017
)
3
,
pp. 572-604
Persistent link: https://www.econbiz.de/10011698245
Saved in:
4
Eye for eye : examining retaliation in business-to-business relationships
Vidal, David
- In:
European journal of marketing : EJM
48
(
2014
)
1/2
,
pp. 47-67
Persistent link: https://www.econbiz.de/10010344386
Saved in:
5
Exploring relationship marketing in membership associations
Vincent, Nathan A.
;
Webster, Cynthia M.
- In:
European journal of marketing : EJM
47
(
2013
)
10
,
pp. 1622-1640
Persistent link: https://www.econbiz.de/10010201744
Saved in:
6
The effect of service employees' accent on customer reactions
Tombs, Alastair
;
Hill, Sally Rao
- In:
European journal of marketing : EJM
48
(
2014
)
11/12
,
pp. 2051-2070
Persistent link: https://www.econbiz.de/10010461810
Saved in:
7
Risk as moderator of the trust-loyalty relationship
Paulssen, Marcel
;
Roulet, Raphael
;
Wilke, Sina
- In:
European journal of marketing : EJM
48
(
2014
)
5/6
,
pp. 964-981
Persistent link: https://www.econbiz.de/10010388101
Saved in:
8
Service employees and customer phone rage : an empirical analysis
Harris, Lloyd C.
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 463-484
Persistent link: https://www.econbiz.de/10009733023
Saved in:
9
Influence of personality traits on perceived relatinship quality within a franchisee-franchisor context
Dant, Rajiv P.
;
Weaven, Scott K.
;
Baker, Brent L.
- In:
European journal of marketing : EJM
47
(
2013
)
1/2
,
pp. 279-302
Persistent link: https://www.econbiz.de/10009718528
Saved in:
10
Uncovering the real effect of switching costs on the satisfaction-loyalty association : the critical role of involvement and relationship benefits
Dagger, Tracey S.
;
David, Meredith E.
- In:
European journal of marketing : EJM
46
(
2012
)
3/4
,
pp. 447-468
Persistent link: https://www.econbiz.de/10009535672
Saved in:
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