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~isPartOf:"European journal of marketing : EJM"
~subject:"Beziehungsmarketing"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Online-Handel"
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Search: "Dienstleistungsqualität"
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Beziehungsmarketing
Consumer behaviour
Deutschland
Online-Handel
Dienstleistungsqualität
37
Service quality
37
Customer satisfaction
22
Konsumentenverhalten
22
Kundenzufriedenheit
22
Relationship marketing
15
Beschwerdemanagement
9
Complaint management
9
Customer service
5
Emotion
5
Kundenservice
5
Customer integration
4
Dienstleistungsmarketing
4
Kundenintegration
4
Services marketing
4
Viral marketing
4
Virales Marketing
4
Arbeitszufriedenheit
3
Dienstleistungssektor
3
Gerechtigkeit
3
Job satisfaction
3
Justice
3
Online retailing
3
Service industry
3
Structural equation model
3
Strukturgleichungsmodell
3
Arbeitsverhalten
2
Australia
2
Australien
2
Customer orientation
2
Digitale Dienste
2
E-commerce
2
Electronic Commerce
2
Innovation
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2
Intelligenz
2
Leistungsmotivation
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English
30
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Balaji, M. S.
2
Dagger, Tracey S.
2
Anastasiadou, Kyriaki
1
Antonetti, Paolo
1
Babakus, Emin
1
Barrutia, José M.
1
Brown, Mark R.
1
Butaney, Gul T.
1
Carbonell, Pilar
1
Choi, Beom Joon
1
Choi, Beom-jin
1
Choi, Jin Nam
1
Dagger, Tracey
1
Dant, Rajiv P.
1
Drennan, Judy
1
Echebarria, Carmen
1
Frambach, Rudolf T.
1
Fullerton, Gordon
1
Gleiberman, Aaron M.
1
Gong, Taeshik
1
Gottlieb, Udo R.
1
Haase, Knut
1
Hanks, Lydia
1
Hartmans, Susanna
1
Herington, Carmel
1
Hill, Sally Rao
1
Holmqvist, Jonas
1
Iglesias Argu͏̈elles, Víctor
1
Jamal, Ahmad
1
Jang, Soo Cheong Shawn
1
Jha, Subhash
1
Joen, Hyo-jin Jean
1
Kasabov, Eduard
1
Khajehzadeh, Saman
1
Kleijnen, Mirella
1
Lassar, Walfried M.
1
Liu, Matthew Tingchi
1
Lukassen, Peter
1
Mattila, Anna
1
McColl-Kennedy, Janet R.
1
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European journal of marketing : EJM
Journal of retailing and consumer services
271
International journal of hospitality management
243
Journal of business research : JBR
159
The journal of services marketing
146
The service industries journal
114
International journal of contemporary hospitality management
97
Journal of hospitality marketing & management
95
Journal of travel and tourism marketing
82
Services marketing quarterly
81
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
79
Journal of service research : JSR
69
Service business
65
Cogent business & management
54
Journal of service management
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Tourism management : research, policies, practice
47
Asia Pacific journal of marketing and logistics
41
Journal of air transport management
39
Journal of service research
39
Managing service quality : MSQ ; an international journal
39
The TQM journal : the international review of organizational improvement
38
International journal of quality and service sciences
37
The international journal of bank marketing : IJBM
36
International journal of services and operations management
35
International journal of services, economics and management
35
Journal of strategic marketing
35
Journal of the Academy of Marketing Science
32
Total quality management & business excellence
31
International journal of quality & reliability management
30
Psychology & marketing
30
SpringerLink / Bücher
30
Industrial marketing management : the international journal for industrial and high-tech firms
28
Journal of retailing
28
Journal of Asian finance, economics and business : JAFEB
27
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
25
International journal of electronic customer relationship management : IJECRM
25
International journal of electronic marketing and retailing : IJEMR
25
Marketing intelligence & planning
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
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ECONIS (ZBW)
30
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1
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
2
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
3
Effects of task complexity on creative customer behavior
Gong, Taeshik
;
Choi, Jin Nam
- In:
European journal of marketing : EJM
50
(
2016
)
5/6
,
pp. 1003-1023
Persistent link: https://www.econbiz.de/10011529748
Saved in:
4
Theorising practices to deliberately or accidentally control customers
Kasabov, Eduard
- In:
European journal of marketing : EJM
50
(
2016
)
7/8
,
pp. 1493-1520
Persistent link: https://www.econbiz.de/10011609160
Saved in:
5
Consumer anger: a label in search of meaning
Antonetti, Paolo
- In:
European journal of marketing : EJM
50
(
2016
)
9/10
,
pp. 1602-1628
Persistent link: https://www.econbiz.de/10011616837
Saved in:
6
Value co-creation in e-commerce contexts : does product type matter?
Barrutia, José M.
;
Paredes, Mario R.
;
Echebarria, Carmen
- In:
European journal of marketing : EJM
50
(
2016
)
3/4
,
pp. 442-463
Persistent link: https://www.econbiz.de/10011574404
Saved in:
7
Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction
Liu, Matthew Tingchi
;
Yan, Li
;
Phau, Ian
;
Pérez, Andrea
; …
- In:
European journal of marketing : EJM
50
(
2016
)
3/4
,
pp. 464-487
Persistent link: https://www.econbiz.de/10011574451
Saved in:
8
Local revenue response to service quality : spatial effects in seasonal ticket revenue data
Müller, Sven
;
Haase, Knut
- In:
European journal of marketing : EJM
49
(
2015
)
9/10
,
pp. 1391-1416
Persistent link: https://www.econbiz.de/10011409358
Saved in:
9
The impact of motivation on customer satisfaction formation : a self-determination perspective
White, Christopher J.
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1923-1940
Persistent link: https://www.econbiz.de/10011449361
Saved in:
10
Mandatory use of technology-based self-service : does expertise help or hurt?
Reinders, Machiel
;
Frambach, Rudolf T.
;
Kleijnen, Mirella
- In:
European journal of marketing : EJM
49
(
2015
)
1/2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10010519471
Saved in:
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