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~isPartOf:"European journal of marketing : EJM"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Dienstleistungsmarketing"
~subject:"Online-Handel"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
Dienstleistungsmarketing
Online-Handel
Dienstleistungsqualität
37
Service quality
37
Customer satisfaction
22
Konsumentenverhalten
22
Kundenzufriedenheit
22
Beziehungsmarketing
15
Relationship marketing
15
Beschwerdemanagement
9
Complaint management
9
Customer service
5
Emotion
5
Kundenservice
5
Customer integration
4
Kundenintegration
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Services marketing
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Viral marketing
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Virales Marketing
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Arbeitszufriedenheit
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Dienstleistungssektor
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Gerechtigkeit
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Online retailing
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Structural equation model
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Customer orientation
2
Digitale Dienste
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E-commerce
2
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2
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25
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Balaji, M. S.
2
Dagger, Tracey S.
2
Antonetti, Paolo
1
Babakus, Emin
1
Barrutia, José M.
1
Brown, Mark R.
1
Butaney, Gul T.
1
Choi, Beom Joon
1
Choi, Beom-jin
1
Choi, Jin Nam
1
Dagger, Tracey
1
Dant, Rajiv P.
1
Drennan, Judy
1
Echebarria, Carmen
1
Frambach, Rudolf T.
1
Gleiberman, Aaron M.
1
Gong, Taeshik
1
Gottlieb, Udo R.
1
Haase, Knut
1
Hanks, Lydia
1
Hartmans, Susanna
1
Herington, Carmel
1
Hill, Sally Rao
1
Holmqvist, Jonas
1
Iglesias Argu͏̈elles, Víctor
1
Jang, Soo Cheong Shawn
1
Jha, Subhash
1
Joen, Hyo-jin Jean
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Khajehzadeh, Saman
1
Kleijnen, Mirella
1
Lassar, Walfried M.
1
Liu, Matthew Tingchi
1
Mattila, Anna
1
McColl-Kennedy, Janet R.
1
Müller, Sven
1
Namkung, Young
1
Nguyen, Doan T.
1
Paredes, Mario R.
1
Phau, Ian
1
Presi, Caterina
1
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European journal of marketing : EJM
Journal of retailing and consumer services
238
International journal of hospitality management
200
Journal of business research : JBR
130
The journal of services marketing
113
International journal of contemporary hospitality management
81
Journal of hospitality marketing & management
78
Services marketing quarterly
75
The service industries journal
75
Journal of travel and tourism marketing
67
Journal of service research : JSR
55
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
Service business
42
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
40
Journal of service management
38
Asia Pacific journal of marketing and logistics
32
Tourism management : research, policies, practice
31
International journal of quality and service sciences
30
International journal of services and operations management
30
SpringerLink / Bücher
29
The international journal of bank marketing : IJBM
29
Journal of air transport management
28
Journal of service research
28
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
Managing service quality : MSQ ; an international journal
25
International journal of electronic marketing and retailing : IJEMR
24
International journal of quality & reliability management
24
Journal of retailing
24
Journal of strategic marketing
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
Journal of internet commerce
22
Journal of the Academy of Marketing Science
22
Total quality management & business excellence
22
Journal of service theory and practice : JSTP
21
Beiträge zur Hochschulpolitik
20
International journal of business information systems : IJBIS
19
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ECONIS (ZBW)
25
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1
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
2
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
3
Effects of task complexity on creative customer behavior
Gong, Taeshik
;
Choi, Jin Nam
- In:
European journal of marketing : EJM
50
(
2016
)
5/6
,
pp. 1003-1023
Persistent link: https://www.econbiz.de/10011529748
Saved in:
4
Consumer anger: a label in search of meaning
Antonetti, Paolo
- In:
European journal of marketing : EJM
50
(
2016
)
9/10
,
pp. 1602-1628
Persistent link: https://www.econbiz.de/10011616837
Saved in:
5
Value co-creation in e-commerce contexts : does product type matter?
Barrutia, José M.
;
Paredes, Mario R.
;
Echebarria, Carmen
- In:
European journal of marketing : EJM
50
(
2016
)
3/4
,
pp. 442-463
Persistent link: https://www.econbiz.de/10011574404
Saved in:
6
Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction
Liu, Matthew Tingchi
;
Yan, Li
;
Phau, Ian
;
Pérez, Andrea
; …
- In:
European journal of marketing : EJM
50
(
2016
)
3/4
,
pp. 464-487
Persistent link: https://www.econbiz.de/10011574451
Saved in:
7
Local revenue response to service quality : spatial effects in seasonal ticket revenue data
Müller, Sven
;
Haase, Knut
- In:
European journal of marketing : EJM
49
(
2015
)
9/10
,
pp. 1391-1416
Persistent link: https://www.econbiz.de/10011409358
Saved in:
8
The impact of motivation on customer satisfaction formation : a self-determination perspective
White, Christopher J.
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1923-1940
Persistent link: https://www.econbiz.de/10011449361
Saved in:
9
Mandatory use of technology-based self-service : does expertise help or hurt?
Reinders, Machiel
;
Frambach, Rudolf T.
;
Kleijnen, Mirella
- In:
European journal of marketing : EJM
49
(
2015
)
1/2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10010519471
Saved in:
10
The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar
;
Lassar, Walfried M.
;
Butaney, Gul T.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
Saved in:
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