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~isPartOf:"European journal of marketing : EJM"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Kundenintegration"
~subject:"Online-Handel"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
Kundenintegration
Online-Handel
Dienstleistungsqualität
37
Service quality
37
Customer satisfaction
22
Konsumentenverhalten
22
Kundenzufriedenheit
22
Beziehungsmarketing
15
Relationship marketing
15
Beschwerdemanagement
9
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Balaji, M. S.
2
Dagger, Tracey S.
2
Antonetti, Paolo
1
Babakus, Emin
1
Barrutia, José M.
1
Brown, Mark R.
1
Butaney, Gul T.
1
Carbonell, Pilar
1
Choi, Beom Joon
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1
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Dant, Rajiv P.
1
Drennan, Judy
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1
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1
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1
Gong, Taeshik
1
Gottlieb, Udo R.
1
Haase, Knut
1
Hanks, Lydia
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Hartmans, Susanna
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Herington, Carmel
1
Hill, Sally Rao
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Holmqvist, Jonas
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Iglesias Argu͏̈elles, Víctor
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1
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1
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European journal of marketing : EJM
Journal of retailing and consumer services
244
International journal of hospitality management
204
Journal of business research : JBR
138
The journal of services marketing
114
International journal of contemporary hospitality management
80
Journal of hospitality marketing & management
80
The service industries journal
79
Services marketing quarterly
66
Journal of travel and tourism marketing
65
Journal of service research : JSR
53
Service business
49
Cogent business & management
47
Journal of service management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
40
Asia Pacific journal of marketing and logistics
33
International journal of quality and service sciences
31
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
30
SpringerLink / Bücher
29
Journal of air transport management
28
Journal of service research
28
International journal of services and operations management
27
Psychology & marketing
27
The TQM journal : the international review of organizational improvement
27
Journal of the Academy of Marketing Science
26
International journal of electronic marketing and retailing : IJEMR
25
International journal of services, economics and management
25
Journal of strategic marketing
25
International journal of quality & reliability management
24
Journal of retailing
24
Managing service quality : MSQ ; an international journal
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
Journal of internet commerce
22
Total quality management & business excellence
22
Journal of service theory and practice : JSTP
21
Beiträge zur Hochschulpolitik
20
International journal of retail & distribution management
20
International journal of retail and distribution management
20
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ECONIS (ZBW)
25
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1
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
2
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
3
Effects of task complexity on creative customer behavior
Gong, Taeshik
;
Choi, Jin Nam
- In:
European journal of marketing : EJM
50
(
2016
)
5/6
,
pp. 1003-1023
Persistent link: https://www.econbiz.de/10011529748
Saved in:
4
Consumer anger: a label in search of meaning
Antonetti, Paolo
- In:
European journal of marketing : EJM
50
(
2016
)
9/10
,
pp. 1602-1628
Persistent link: https://www.econbiz.de/10011616837
Saved in:
5
Value co-creation in e-commerce contexts : does product type matter?
Barrutia, José M.
;
Paredes, Mario R.
;
Echebarria, Carmen
- In:
European journal of marketing : EJM
50
(
2016
)
3/4
,
pp. 442-463
Persistent link: https://www.econbiz.de/10011574404
Saved in:
6
Local revenue response to service quality : spatial effects in seasonal ticket revenue data
Müller, Sven
;
Haase, Knut
- In:
European journal of marketing : EJM
49
(
2015
)
9/10
,
pp. 1391-1416
Persistent link: https://www.econbiz.de/10011409358
Saved in:
7
The impact of motivation on customer satisfaction formation : a self-determination perspective
White, Christopher J.
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1923-1940
Persistent link: https://www.econbiz.de/10011449361
Saved in:
8
Mandatory use of technology-based self-service : does expertise help or hurt?
Reinders, Machiel
;
Frambach, Rudolf T.
;
Kleijnen, Mirella
- In:
European journal of marketing : EJM
49
(
2015
)
1/2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10010519471
Saved in:
9
The negative effect of team's prior experience and technological turbulence on new service development projects with customer involvement
Carbonell, Pilar
;
Rodriguez Escudero, Ana Isabel
- In:
European journal of marketing : EJM
49
(
2015
)
3/4
,
pp. 278-301
Persistent link: https://www.econbiz.de/10011309608
Saved in:
10
The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar
;
Lassar, Walfried M.
;
Butaney, Gul T.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
Saved in:
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