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~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of service management"
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Search: subject_exact:"Service industry"
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Dienstleistungssektor
120
Service industry
120
Dienstleistungsqualität
52
Service quality
52
Dienstleistung
34
Services
34
OR in service industries
21
Consumer behaviour
20
Customer satisfaction
20
Konsumentenverhalten
20
Kundenzufriedenheit
20
Beziehungsmarketing
19
Relationship marketing
19
Customer service
17
Kundenservice
17
Innovation
15
Service innovation
15
Business services
13
Unternehmensdienstleistung
13
Betriebliche Wertschöpfung
9
Customer integration
9
Kundenintegration
9
Theorie
9
Theory
9
Value creation
9
Beschwerdemanagement
8
Complaint management
8
Emotion
8
Dienstleistungsinnovation
7
Dienstleistungsmanagement
7
Gastronomie
7
Restaurant industry
7
Robot
7
Roboter
7
Service management
7
Bundling strategy
6
Innovation management
6
Innovationsmanagement
6
Leistungsbündel
6
Service failure
6
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120
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120
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Edvardsson, Bo
4
Jaakkola, Elina
4
McColl-Kennedy, Janet R.
4
Witell, Lars
4
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3
Baldacci, Roberto
2
Bowen, David E.
2
Chase, Richard B.
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Cheung, Lilliemay
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Guchait, Priyanko
2
Hanukov, Gabi
2
Hon, Alice H. Y.
2
Hoseinpour, Pooya
2
Jang, Soocheong
2
Kim, Jong-hyeong
2
Kristensson, Per
2
Mahr, Dominik
2
Marand, Ata Jalili
2
Odekerken-Schröder, Gaby
2
Parasuraman, A.
2
Tan, Zheyi
2
Tuzovic, Sven
2
Verma, Rohit
2
Wirtz, Jochen
2
Zhen, Lu
2
Aa, Wietze van der
1
Aal, Kotaiba
1
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1
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1
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1
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1
Andreassen, Tor Wallin
1
Andronikidis, Andreas
1
Arabzadeh, Bahar
1
Ashman, Rachel
1
Avinadav, Tal
1
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1
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1
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European journal of operational research : EJOR
International journal of hospitality management
Journal of service management
The service industries journal
270
Journal of business research : JBR
96
The journal of services marketing
85
SpringerLink / Bücher
77
International journal of production economics
59
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
NBER working paper series
35
Discussion paper
34
International journal of services and operations management
33
Regional studies
33
The journal of business & industrial marketing
30
Journal of service research
29
Policy research working paper : WPS
29
Services marketing quarterly
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Research policy : policy, management and economic studies of science, technology and innovation
27
Working paper
27
ZEW discussion papers
27
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
NBER Working Paper
25
Springer eBook Collection
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
World Bank Policy Research Working Paper
24
International journal of services, economics and management
23
Working paper / National Bureau of Economic Research, Inc.
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
International journal of production research
22
Applied economics
21
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ECONIS (ZBW)
120
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31
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
32
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
33
Home service routing and appointment scheduling with stochastic service times
Zhan, Yang
;
Wang, Zizhuo
;
Wan, Guohua
- In:
European journal of operational research : EJOR
288
(
2021
)
1
,
pp. 98-110
Persistent link: https://www.econbiz.de/10012496536
Saved in:
34
Dual-focused transformational leadership and service innovation in hospitality organisations : a multilevel investigation
Yang, Mingjun
;
Luu Trong Tuan
;
Qian, David
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013198487
Saved in:
35
Collaboration under outcome-based contracts for information technology services
Awasthy, Prakash
;
Hazra, Jishnu
- In:
European journal of operational research : EJOR
286
(
2020
)
1
,
pp. 350-359
Persistent link: https://www.econbiz.de/10012240238
Saved in:
36
The importance of human-related factors on service innovation and performance
Tajeddini, Kayhan
;
Martin, Emma
;
Altinay, Levent
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012241335
Saved in:
37
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
38
Under what conditions can an application service firm with in-house computing benefit from cloudbursting?
Chen, Li-Ming
;
Chang, Wei-Lun
- In:
European journal of operational research : EJOR
282
(
2020
)
1
,
pp. 71-80
Persistent link: https://www.econbiz.de/10012157581
Saved in:
39
Perceived corporate social responsibility and customers' behaviors in the ridesharing service industry
Jeon, Myunghee Mindy
;
Lee, Seonjeong
;
Jeong, Miyoung
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012146213
Saved in:
40
A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world : the role of service robots
Seyitoğlu, Faruk
;
Ivanov, Stanislav
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389791
Saved in:
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