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~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"Journal of hospitality marketing & management"
~person:"Choi, Tsan-Ming"
~person:"Mavondo, Felix"
~person:"Raab, Carola"
~subject:"Beziehungsmarketing"
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Search: "Customer relationship management"
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Beziehungsmarketing
Relationship marketing
9
Consumer behaviour
6
Konsumentenverhalten
6
Viral marketing
4
Virales Marketing
4
Brand loyalty
3
Brand management
2
Customer satisfaction
2
Destination management
2
Destinationsmanagement
2
Kundenbindungsprogramm
2
Kundenzufriedenheit
2
Loyalty program
2
Markenführung
2
Social Web
2
Social web
2
Tourism marketing
2
Tourismusmarketing
2
hospitality
2
positive word-of-mouth
2
3D printing
1
Bangladesch
1
Bangladesh
1
Brand
1
Brand image
1
Competition
1
Consumer choice
1
Customer engagement
1
Dienstleistungsqualität
1
Druckindustrie
1
Einzelhandel
1
Gambling
1
Glücksspiel
1
Holiday behaviour
1
Hospital
1
Hotel industry
1
Hotellerie
1
Krankenhaus
1
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9
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Choi, Tsan-Ming
Mavondo, Felix
Raab, Carola
Ramkissoon, Haywantee
5
Tanford, Sarah
5
Dewnarain, Senika
3
Han, Heesup
3
Jin, Naehyun Paul
3
Lee, Seonjeong
3
Line, Nathaniel D.
3
Mattila, Anna S.
3
O'Connor, Peter
3
Okumus, Fevzi
3
Assaker, Guy
2
Baesens, Bart
2
Ballings, Michel
2
Baloglu, Seyhmus
2
Bilgihan, Anil
2
Bowden, Jana
2
Busser, James A.
2
Fan, Zhi-ping
2
Gil Saura, Irene
2
Goh, Ben
2
Kim, Mi Ran
2
Kim, Min-Seong
2
Kim, Peter Beomcheol
2
Lim, Weng Marc
2
Marín, Alfredo
2
Prentice, Catherine
2
Qu, Hailin
2
Shoukat, Muhammad Haroon
2
Shulga, Lenna V.
2
Sinnl, Markus
2
Sun, Minghe
2
Tang, Liang
2
Thomas, Barrett W.
2
Tzeng, Gwo-hshiung
2
Van den Poel, Dirk
2
Šerić, Maja
2
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1
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European journal of operational research : EJOR
Journal of hospitality marketing & management
International journal of hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
European journal of marketing : EJM
2
International journal of contemporary hospitality management
2
Asia Pacific journal of marketing and logistics
1
Journal of revenue and pricing management
1
Journal of travel and tourism marketing
1
Transportation research / E : an international journal
1
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ECONIS (ZBW)
9
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1
A profile deviation approach to enhancing relationship marketing outcomes
Dewnarain, Senika
;
Mavondo, Felix
;
Ramkissoon, Haywantee
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
8
,
pp. 1005-1024
Persistent link: https://www.econbiz.de/10014369554
Saved in:
2
Social
customer
relationship
management
: a customer perspective
Dewnarain, Senika
;
Ramkissoon, Haywantee
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
30
(
2021
)
6
,
pp. 673-698
Persistent link: https://www.econbiz.de/10012596499
Saved in:
3
Social
customer
relationship
management
: An integrated conceptual framework
Dewnarain, Senika
;
Ramkissoon, Haywantee
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 172-188
Persistent link: https://www.econbiz.de/10012176600
Saved in:
4
Trade-in operations under retail competition : effects of brand loyalty
Tang, Fei
;
Dai, Ying
;
Ma, Zujun
;
Choi, Tsan-Ming
- In:
European journal of operational research : EJOR
310
(
2023
)
1
,
pp. 397-414
Persistent link: https://www.econbiz.de/10014340185
Saved in:
5
Self-design fun : should 3D printing be employed in mass customization operations?
Guo, Shu
;
Choi, Tsan-Ming
;
Chung, Sai Ho
- In:
European journal of operational research : EJOR
299
(
2022
)
3
,
pp. 883-897
Persistent link: https://www.econbiz.de/10013207182
Saved in:
6
Improving casino performance through enhanced loyalty programs
Min, Ji Hye
;
Raab, Carola
;
Tanford, Sarah
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 372-394
Persistent link: https://www.econbiz.de/10011499244
Saved in:
7
Destination marketing and visitor experiences : the development of a conceptual framework
Jiang, Yang Yang
;
Ramkissoon, Haywantee
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 653-675
Persistent link: https://www.econbiz.de/10011578892
Saved in:
8
Tourism destinations : antecedents to customer satisfaction and positive word-of-mouth
Abubakar, Binta
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 833-864
Persistent link: https://www.econbiz.de/10010473458
Saved in:
9
A model of hotel defection at the purchasing stage
Tanford, Sarah
;
Raab, Carola
;
Kim, Yen-soon
- In:
Journal of hospitality marketing & management
22
(
2013
)
7/8
,
pp. 805-831
Persistent link: https://www.econbiz.de/10010241569
Saved in:
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