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~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"The journal of services marketing"
~subject:"Konsumentenverhalten"
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Konsumentenverhalten
Dienstleistungssektor
117
Service industry
117
Dienstleistungsqualität
51
Service quality
51
Beziehungsmarketing
33
Relationship marketing
33
Consumer behaviour
29
Customer satisfaction
29
Kundenzufriedenheit
29
Services
28
Dienstleistung
27
Customer service
22
Kundenservice
22
OR in service industries
21
Innovation
11
Customer integration
10
Kundenintegration
10
Service innovation
10
Arbeitsverhalten
7
Dienstleistungsmarketing
7
Innovation management
7
Innovationsmanagement
7
Services marketing
7
Work behaviour
7
Betriebliche Wertschöpfung
6
Brand management
6
Markenführung
6
Theorie
6
Theory
6
Value creation
6
Business services
5
Dienstleistungsberufe
5
Frontline service employees
5
KMU
5
Mathematical programming
5
Mathematische Optimierung
5
Preismanagement
5
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5
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5
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English
29
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Medler-Liraz, Hana
2
Rosenbaum, Mark
2
Seger-Guttmann, Tali
2
Altobello, Suzanne
1
Becker-Özcamlica, Hürrem
1
Benkenstein, Martin
1
Blocker, Christopher
1
Chen, Sixing
1
Cheng, Zhao-Hong
1
Chowdhury, Indranil Roy
1
Curth, Susanne
1
Ding, Ying
1
Disse, Isabel Kittyma
1
Fernandes, Kiran
1
Giraldo, Mario
1
Hale, Dena
1
Huang, Min-Hsin
1
Israel, D.
1
Jagani, Sandeep
1
Jang, Sharon
1
Jarvis, Wade
1
Kapitan, Sommer
1
Keh, Hean Tat
1
Koku, Paul Sergius
1
Korai, Bernard
1
Krishnamurthy, Anup
1
Le Nguyen Hau
1
Lin, Binshan
1
Lin, Chinho
1
Lin, Ingrid Y.
1
Lindqvist, Lars-Johan
1
Madupalli, Ramana Kumar
1
Martin, Charles L.
1
Mattila, Anna S.
1
My-Quyen Thi Mai
1
Nguyen, Conghoang
1
O'Brien, Ingrid M.
1
Ozcan, Timucin
1
Patro, Sanjay
1
Pattarin Chumnumpan
1
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European journal of operational research : EJOR
The journal of services marketing
Journal of retailing and consumer services
20
The service industries journal
15
Journal of business research : JBR
13
Journal of service management
11
Journal of service research : JSR
11
International journal of hospitality management
9
Services marketing quarterly
9
Journal of service research
8
Journal of the Academy of Marketing Science
6
Psychology & marketing
6
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
5
SpringerLink / Bücher
5
Asia Pacific journal of marketing and logistics
4
International journal of contemporary hospitality management
4
International journal of services and operations management
4
Journal of service theory and practice
4
Journal of strategic marketing
4
Revenue Management aus der Kundenperspektive : Grundlagen, Problemfelder und Lösungsstrategien
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of production economics
3
International journal of quality and service sciences
3
Journal of consumer behaviour : an international research review
3
Journal of marketing
3
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
European journal of management and business economics : EJM&BE
2
European journal of marketing : EJM
2
Europäische Hochschulschriften / 5
2
Fokus Dienstleistungsmarketing
2
International journal of services and operations management : IJSOM
2
International journal of services, economics and management
2
Inventi impact: retailing & consumer services
2
Journal of Contemporary Issues in Business and Government
2
Journal of business-to-business marketing
2
Journal of consumer marketing
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of marketing management : MM
2
Journal of service theory and practice : JSTP
2
Managing service quality : MSQ ; an international journal
2
Materialien / RWI
2
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ECONIS (ZBW)
29
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1
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
2
Shaping brand attitudes through sustainability practices : a TSR approach
Jagani, Sandeep
;
Saboorideilami, Vafa
;
Tarannum, Saraf
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 369-382
Persistent link: https://www.econbiz.de/10014516054
Saved in:
3
Flirting in service encounters : does the server's sex matter?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 549-562
Persistent link: https://www.econbiz.de/10014276930
Saved in:
4
Understanding how mindfulness sustains customer cocreation effort and transforms service value to well-being
Le Nguyen Hau
;
My-Quyen Thi Mai
;
Tram-Anh Ngoc Pham
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 248-260
Persistent link: https://www.econbiz.de/10013542937
Saved in:
5
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
6
The effects of companies’ face mask usage on consumers’ reactions in the service marketplace
Pichierri, Marco
;
Petruzzellis, Luca
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 530-549
Persistent link: https://www.econbiz.de/10013407560
Saved in:
7
Consumers' decision-making self-efficacy for service purchases : construct conceptualization and scale
Hale, Dena
;
Thakur, Ramendra
;
Riggs, John
;
Altobello, …
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 637-657
Persistent link: https://www.econbiz.de/10013407580
Saved in:
8
Promoting social resilience in service communities : a molecular biology perspective
Tang, Yihui
;
Blocker, Christopher
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 895-907
Persistent link: https://www.econbiz.de/10013407618
Saved in:
9
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
10
Why are customers loyal in sharing-economy services? : a relational benefits perspective
Yang, Shuai
;
Song, Yiping
;
Chen, Sixing
;
Xia, Xin
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 48-62
Persistent link: https://www.econbiz.de/10011615648
Saved in:
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