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~isPartOf:"European management journal"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Cronin, J. J."
~person:"Fu, Xiaoxiao"
~person:"Fumagalli, Elena"
~person:"Kim, Taegoo"
~person:"Lee, Choong-Ki"
~person:"Neslin, Scott A."
~person:"Verhoef, Peter C."
~subject:"Beziehungsmarketing"
~subject:"Brand image"
~subject:"Credibility"
~subject:"Customer integration"
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Beziehungsmarketing
Brand image
Credibility
Customer integration
Relationship marketing
35
Consumer behaviour
17
Konsumentenverhalten
17
Customer satisfaction
13
Kundenzufriedenheit
13
Dienstleistungsqualität
7
Service quality
7
Brand management
5
Einzelhandel
5
Markenführung
5
Retail trade
5
Customer value
4
E-commerce
4
Electronic Commerce
4
Emotion
4
Kundenintegration
4
Kundenwert
4
Marketing management
4
Marketingmanagement
4
Distribution channel
3
Hotel industry
3
Hotellerie
3
Markenimage
3
Meta-Analyse
3
Meta-analysis
3
Stress
3
Vertriebsweg
3
Work stress
3
Beschwerdemanagement
2
Complaint management
2
Customer delight
2
Customer journey
2
Customer retention
2
Customer service
2
Distance selling
2
Distanzhandel
2
Holiday behaviour
2
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13
Free
1
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Article
35
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34
Aufsatz in Zeitschrift
34
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English
35
Author
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Blut, Markus
Cronin, J. J.
Fu, Xiaoxiao
Fumagalli, Elena
Kim, Taegoo
Lee, Choong-Ki
Neslin, Scott A.
Verhoef, Peter C.
Han, Heesup
19
Grewal, Dhruv
12
Mattila, Anna S.
12
Jang, Soocheong
10
Kumar, V.
10
Hyun, Sunghyup Sean
9
Wong, IpKin Anthony
9
Palmatier, Robert W.
8
Qu, Hailin
8
Lemon, Katherine N.
7
Voorhees, Clay M.
7
Busser, James A.
6
Homburg, Christian
6
Kim, Wansoo
6
Noble, Stephanie M.
6
Ruyter, Ko de
6
Scheer, Lisa K.
6
So, Kevin Kam Fung
6
Walsh, Gianfranco
6
Brady, Michael K.
5
Grégoire, Yany
5
Gustafsson, Anders
5
Hwang, Jinsoo
5
Sesé, F. Javier
5
Shulga, Lenna V.
5
Song, Hak-jun
5
Tanford, Sarah
5
Wieseke, Jan
5
Ahn, Jiseon
4
Bai, Billy
4
Evanschitzky, Heiner
4
Gremler, Dwayne D.
4
Hanks, Lydia
4
Hollebeek, Linda D.
4
Hughes, Douglas E.
4
Hult, G. Tomas M.
4
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European management journal
International journal of hospitality management
Journal of retailing
Journal of service research
Journal of the Academy of Marketing Science
Tourism management : research, policies, practice
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
8
Journal of marketing
6
Journal of service research : JSR
4
Journal of travel and tourism marketing
4
ERIM report series research in management
3
Journal of business research : JBR
3
Journal of retailing and consumer services
3
Marketing letters : a journal of research in marketing
3
Tuck School of Business working paper / Tuck School of Business at Dartmouth
3
Handbook of research on customer equity in marketing
2
International journal of contemporary hospitality management
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Manuskripte aus den Instituten für Betriebswirtschaftslehre der Universität Kiel
2
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
2
Service business
2
SpringerLink / Bücher
2
Customer engagement : contemporary issues and challenges
1
Die Betriebswirtschaft : DBW
1
ERIM Report Series Reference
1
Economia delle fonti di energia e dell'ambiente
1
Foundations and trends in marketing : FTMKT
1
From Little's law to marketing science : essays in honor of John D.C. Little
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbook of marketing strategy
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International Series in Quantitative Marketing
1
International series in quantitative marketing
1
Journal of air transport management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing research : JMR
1
Kundenmanagement
1
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ECONIS (ZBW)
35
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1
Effectiveness of engagement initiatives across engagement platforms : a meta-analysis
Blut, Markus
;
Kulikovskaja, Viktorija
;
Hubert, Marco
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
5
,
pp. 941-965
Persistent link: https://www.econbiz.de/10014336009
Saved in:
2
More than machines : the role of the future retail salesperson in enhancing the customer experience
Pappas, Alec
;
Fumagalli, Elena
;
Rouziou, Maria
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 518-531
Persistent link: https://www.econbiz.de/10014465643
Saved in:
3
The omnichannel continuum : integrating online and offline channels along the customer journey
Neslin, Scott A.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 111-132
Persistent link: https://www.econbiz.de/10013207544
Saved in:
4
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
Saved in:
5
Synergistic and cannibalization effects in a partnership loyalty program
Dorotic, Matilda
;
Fok, Dennis
;
Verhoef, Peter C.
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
5
,
pp. 1021-1042
Persistent link: https://www.econbiz.de/10012614780
Saved in:
6
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
7
Brand experiential value for creating integrated resort customers' co-creation behavior
Ahn, Jiseon
;
Lee, Choong-Ki
;
Back, Ki-Joon
;
Schmitt, Achim
- In:
International journal of hospitality management
81
(
2019
),
pp. 104-112
Persistent link: https://www.econbiz.de/10012128325
Saved in:
8
A new dualistic approach to brand attitude : the role of passion among integrated resort customers
Ahn, Jiseon
;
Back, Ki-Joon
;
Lee, Choong-Ki
- In:
International journal of hospitality management
78
(
2019
),
pp. 261-267
Persistent link: https://www.econbiz.de/10012012757
Saved in:
9
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
Saved in:
10
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
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