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~isPartOf:"European management journal"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Cronin, J. J."
~person:"Fu, Xiaoxiao"
~person:"Fumagalli, Elena"
~person:"Kim, Taegoo"
~person:"Lee, Choong-Ki"
~person:"Neslin, Scott A."
~person:"Verhoef, Peter C."
~person:"Wong, IpKin Anthony"
~subject:"Beziehungsmarketing"
~subject:"Brand image"
~subject:"Credibility"
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Search: "Customer relationship management"
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| 17 applied filters
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Beziehungsmarketing
Brand image
Credibility
Relationship marketing
38
Customer satisfaction
17
Kundenzufriedenheit
17
Consumer behaviour
16
Konsumentenverhalten
16
Dienstleistungsqualität
10
Service quality
10
Brand management
6
Markenführung
6
Einzelhandel
5
Retail trade
5
E-commerce
4
Electronic Commerce
4
Emotion
4
Gambling
4
Glücksspiel
4
Hotel industry
4
Hotellerie
4
Loyalty
4
Markenimage
4
Customer value
3
Distribution channel
3
Kundenwert
3
Marketing management
3
Marketingmanagement
3
Stress
3
Vertriebsweg
3
Work stress
3
Artificial intelligence
2
Beschwerdemanagement
2
Brand attachment
2
Complaint management
2
Customer delight
2
Customer experience
2
Customer integration
2
Customer journey
2
Customer retention
2
Customer service
2
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17
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38
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Article in journal
37
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37
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English
38
Author
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Blut, Markus
Cronin, J. J.
Fu, Xiaoxiao
Fumagalli, Elena
Kim, Taegoo
Lee, Choong-Ki
Neslin, Scott A.
Verhoef, Peter C.
Wong, IpKin Anthony
Han, Heesup
19
Mattila, Anna S.
12
Jang, Soocheong
10
Hyun, Sunghyup Sean
9
Grewal, Dhruv
8
Qu, Hailin
8
Lemon, Katherine N.
7
Busser, James A.
6
Kim, Wansoo
6
So, Kevin Kam Fung
6
Hwang, Jinsoo
5
Noble, Stephanie M.
5
Shulga, Lenna V.
5
Song, Hak-jun
5
Tanford, Sarah
5
Ahn, Jiseon
4
Bai, Billy
4
Gustafsson, Anders
4
Hanks, Lydia
4
Kim, Woo Gon
4
Lee, Jin-soo
4
Lu, Lu
4
Prentice, Catherine
4
Ryu, Kisang
4
Tajeddini, Kayhan
4
Torres, Edwin N.
4
Walsh, Gianfranco
4
Yu, Jongsik
4
Back, Ki-Joon
3
Brady, Michael K.
3
Cai, Ruiying
3
Chua, Bee-Lia
3
DiPietro, Robin B.
3
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European management journal
International journal of hospitality management
Journal of retailing
Journal of service research
Tourism management : research, policies, practice
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
8
Journal of travel and tourism marketing
8
Journal of marketing
6
Journal of the Academy of Marketing Science
6
Journal of business research : JBR
5
International journal of contemporary hospitality management
4
Journal of service research : JSR
4
ERIM report series research in management
3
Journal of retailing and consumer services
3
Marketing letters : a journal of research in marketing
3
Tuck School of Business working paper / Tuck School of Business at Dartmouth
3
Handbook of research on customer equity in marketing
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Manuskripte aus den Instituten für Betriebswirtschaftslehre der Universität Kiel
2
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
2
Service business
2
SpringerLink / Bücher
2
The journal of services marketing
2
Asia Pacific journal of marketing and logistics
1
Customer engagement : contemporary issues and challenges
1
Die Betriebswirtschaft : DBW
1
ERIM Report Series Reference
1
Economia delle fonti di energia e dell'ambiente
1
Foundations and trends in marketing : FTMKT
1
From Little's law to marketing science : essays in honor of John D.C. Little
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbook of marketing strategy
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International Series in Quantitative Marketing
1
International series in quantitative marketing
1
Journal of air transport management
1
Journal of marketing research : JMR
1
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ECONIS (ZBW)
38
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1
How can foodstagramming improve dining outcomes? : a normative focus perspective
Xiong, Xiling
;
Lian, Qi Lilith
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014325592
Saved in:
2
More than machines : the role of the future retail salesperson in enhancing the customer experience
Pappas, Alec
;
Fumagalli, Elena
;
Rouziou, Maria
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 518-531
Persistent link: https://www.econbiz.de/10014465643
Saved in:
3
The evolution of triadic relationships in a tourism supply chain through coopetition
Fong, Veronica Hoi In
;
Hong, Jacky F. L.
;
Wong, IpKin …
- In:
Tourism management : research, policies, practice
84
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012494618
Saved in:
4
The omnichannel continuum : integrating online and offline channels along the customer journey
Neslin, Scott A.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 111-132
Persistent link: https://www.econbiz.de/10013207544
Saved in:
5
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
Saved in:
6
When employees fight back : investigating how customer incivility and procedural injustice can impel employee retaliation
Chan, Suk Ha Grace
;
Lin, Zhiwei
;
Wong, IpKin Anthony
; …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014227116
Saved in:
7
A multilevel synthesis of subjective and objective measures of foodservices in the experience process
Wen, Huijun
;
Wong, IpKin Anthony
;
Kim, Seongseop
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328008
Saved in:
8
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
9
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
10
Brand experiential value for creating integrated resort customers' co-creation behavior
Ahn, Jiseon
;
Lee, Choong-Ki
;
Back, Ki-Joon
;
Schmitt, Achim
- In:
International journal of hospitality management
81
(
2019
),
pp. 104-112
Persistent link: https://www.econbiz.de/10012128325
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