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~isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"Journal of strategic marketing"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Salespeople"
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Search: subject:"Kundenmanagement"
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Salespeople
Beziehungsmarketing
435
Relationship marketing
435
Consumer behaviour
165
Konsumentenverhalten
165
Customer satisfaction
80
Kundenzufriedenheit
80
Theorie
73
Theory
73
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65
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65
Lieferantenmanagement
62
Supplier relationship management
62
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58
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58
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54
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Homburg, Christian
4
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3
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3
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2
DeCarlo, Thomas E.
2
Habel, Johannes
2
Hughes, Douglas E.
2
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2
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2
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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Gabler Edition Wissenschaft
Journal of strategic marketing
Journal of the Academy of Marketing Science
Industrial marketing management : the international journal for industrial and high-tech firms
50
The journal of personal selling & sales management : JPSSM
40
The journal of business & industrial marketing
25
Journal of business research : JBR
21
Journal of retailing and consumer services
18
Journal of personal selling & sales management
17
Journal of marketing
11
Journal of service research : JSR
8
The service industries journal
8
Journal of business-to-business marketing
7
Journal of retailing
7
European journal of marketing : EJM
6
International journal of hospitality management
5
International journal of retail & distribution management
5
Journal of business ethics : JOBE
5
Journal of service research
5
Marketing intelligence & planning
5
The Oxford handbook of strategic sales and sales management
5
Asia Pacific journal of marketing and logistics
4
Journal of financial services marketing : JFSM
4
Journal of marketing channels : ... distribution systems, strategy, and management
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
The journal of services marketing
4
Business horizons
3
European journal of marketing
3
International journal of logistics : research and applications
3
Journal of managerial issues : JMI
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Market : review for marketing theory and practice
3
Psychology & marketing
3
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
3
SpringerLink / Bücher
3
The international journal of bank marketing : IJBM
3
The journal of applied business research
3
Working paper series : WPS
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
Australasian marketing journal
2
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ECONIS (ZBW)
27
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1
Customer-oriented salespeople's value creation and claiming in price negotiations
Kassemeier, Roland
;
Alavi, Sascha
;
Habel, Johannes
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
4
,
pp. 689-712
Persistent link: https://www.econbiz.de/10013389228
Saved in:
2
No conversion, no conversation : consequences of retail salespeople disengaging from unpromising prospects
Cron, William L.
;
Alavi, Sascha
;
Habel, Johannes
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
3
,
pp. 502-520
Persistent link: https://www.econbiz.de/10012548062
Saved in:
3
Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel
;
Chaker, Nawar N.
;
Zablah, Alex R.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
2
,
pp. 388-409
Persistent link: https://www.econbiz.de/10012819765
Saved in:
4
A generational study of employees’ customer orientation : a motivational viewpoint in pandemic time
Mahmoud, Ali B.
;
Grigoriou, Nicholas
;
Fuxman, Leonora
; …
- In:
Journal of strategic marketing
30
(
2022
)
8
,
pp. 746-763
Persistent link: https://www.econbiz.de/10013492888
Saved in:
5
Engaging a product-focused sales force in solution selling : interplay of individual- and organizational-level conditions
Salonen, Anna
;
Terho, Harri
;
Böhm, Eva
;
Virtanen, Ari
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
1
,
pp. 139-163
Persistent link: https://www.econbiz.de/10012434091
Saved in:
6
Salesperson social media use in business-to-business relationships : an empirical test of an integrative framework linking antecedents and consequences
Bill, Fabian
;
Feurer, Sven
;
Klarmann, Martin
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
4
,
pp. 734-752
Persistent link: https://www.econbiz.de/10012293330
Saved in:
7
Salesperson ambidexterity in customer engagement : do customer base characteristics matter?
Lam, Son K.
;
DeCarlo, Thomas E.
;
Sharma, Ashish
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
4
,
pp. 659-680
Persistent link: https://www.econbiz.de/10012107276
Saved in:
8
Customer query handling in sales interactions
Singh, Sunil
;
Marinova, Detelina
;
Singh, Jagdip
;
Evans, …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
5
,
pp. 837-856
Persistent link: https://www.econbiz.de/10011924771
Saved in:
9
Frontline employees' nonverbal cues in service encounters : a double-edged sword
Lim, Elison Ai Ching
;
Lee, Yih Hwai
;
Foo, Maw Der
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
5
,
pp. 657-676
Persistent link: https://www.econbiz.de/10011772291
Saved in:
10
Identifying effective hunters and farmers in the salesforce: a dispositional–situational framework
DeCarlo, Thomas E.
;
Lam, Son K.
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
4
,
pp. 415-439
Persistent link: https://www.econbiz.de/10011563219
Saved in:
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