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~isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"The service industries journal"
~subject:"Financial services"
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Search: subject_exact:"Kundenorientierung"
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Financial services
Beziehungsmarketing
372
Relationship marketing
372
Consumer behaviour
128
Konsumentenverhalten
128
Dienstleistungsqualität
110
Service quality
110
Customer satisfaction
103
Kundenzufriedenheit
103
Theorie
71
Theory
71
Deutschland
63
Germany
63
Bank
54
Lieferantenmanagement
37
Supplier relationship management
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Vertrauen
32
Confidence
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Kundenwert
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Kundenmanagement
28
Customer integration
26
Kundenintegration
26
Personal banking
26
Privatkundengeschäft
26
Brand management
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Markenführung
25
Kundenorientierung
24
Customer service
23
Finanzdienstleistung
23
Kundenbindung
23
Kundenservice
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E-commerce
20
Electronic Commerce
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Beschwerdemanagement
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Complaint management
19
Marketing management
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Marketingmanagement
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Taiwan
19
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Eriksson, Kent
2
Hurley, Robert F.
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Baumann, Chris
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Butcher, Ken
1
Butt, Muhammad Mohsin
1
Chomvilailuk, Rojanasak
1
Coll, Santiago Forgas
1
Dimitriadis, Sergios
1
Elliott, Greg
1
Enke, Margit
1
Eusterbrock, Claudia
1
Fatima, Tasneem
1
Fjeldstad, Øystein D.
1
Geib, Malte
1
Gong, Xueping
1
Guillén, Marta Estrada
1
Hamin, Hamin
1
Heinonen, Kristina
1
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1
Hochberger, Bernd
1
Hoffmann, Thomas
1
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1
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Ruiz-Alba, José L.
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Salomann, Harald
1
Sasson, Amir
1
Smith, Trevor Alexander
1
Tsai, Wen-hsien
1
Waqar, Adeela
1
Wolfersberger, Hans Peter
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Gabler Edition Wissenschaft
The international journal of bank marketing : IJBM
The service industries journal
Journal of financial services marketing : JFSM
21
SpringerLink / Bücher
11
The journal of services marketing
8
Journal of retailing and consumer services
6
Die Bank
4
International journal of bank marketing
4
Journal of financial services marketing
4
Springer eBook Collection / Business and Economics
4
Banking 2000 : Perspektiven und Projekte ; Hermann Meyer zu Selhausen zum 60. Geburtstag
3
Europäische Hochschulschriften / 5
3
Journal of marketing management : MM
3
Journal of service management
3
Journal of strategic marketing
3
Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
3
Bank- und Finanzwirtschaftliche Forschung: Diskussionsbeiträge des Lehrstuhls für Betriebswirtschaftslehre, insbesondere Finanzwirtschaft, Universität Bamberg
2
Bankinnovationen
2
CRM in financial services : a practical guide to making customer relationship management work
2
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
2
Electronic markets : the international journal on networked business
2
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
2
European management journal
2
Gabler Edition Wissenschaft / Schriften zum europäischen Management
2
Information age economy
2
International business review : the official journal of the European International Business Academy
2
International journal of financial services management : IJFSM
2
International journal of management & enterprise development : IJMED
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of trade and global markets
2
Journal of business research : JBR
2
Journal of digital banking
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of service research
2
Kundenorientierung von Banken : Strategien für Kundennähe und effektives Beziehungsmanagement
2
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
2
Kundenzufriedenheit und Kundenbindung : Strategien und Instrumente von Finanzdienstleistern
2
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
2
Schriftenreihe Studien zur Wirtschaftsinformatik
2
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ECONIS (ZBW)
23
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1
New perspective on customer orientation of service employees : a conceptual framework
Morales, Javier
;
Ruiz-Alba, José L.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 966-982
Persistent link: https://www.econbiz.de/10012205913
Saved in:
2
Do consumers subjectively perceive relationships in objectively defined relational, interimistic, and transactional exchange in financial services?
Eriksson, Kent
;
Hermansson, Cecilia
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 472-494
Persistent link: https://www.econbiz.de/10011731471
Saved in:
3
Customer value proposition, corporate transformation and growth in Caribbean financial firms
Smith, Trevor Alexander
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
6
,
pp. 885-903
Persistent link: https://www.econbiz.de/10011618696
Saved in:
4
Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
Saved in:
5
Social media strategy for online service brands
Mills, Adam J.
;
Plangger, Kirk
- In:
The service industries journal
35
(
2015
)
10
,
pp. 521-536
Persistent link: https://www.econbiz.de/10011333308
Saved in:
6
Understanding the loss of trust in large banks
Hurley, Robert F.
;
Gong, Xueping
;
Waqar, Adeela
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
5
,
pp. 348-366
Persistent link: https://www.econbiz.de/10010391511
Saved in:
7
Building trust in financial services
Hurley, Robert F.
(
contributor
)
-
2014
Persistent link: https://www.econbiz.de/10010391514
Saved in:
8
Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
Saved in:
9
Multiple perspectives on customer relationships : editorial
Heinonen, Kristina
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
6
,
pp. 450-456
Persistent link: https://www.econbiz.de/10010415439
Saved in:
10
Social value in retail banking
Roig, Juan Carlos Fandos
;
Guillén, Marta Estrada
; …
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
5
,
pp. 348-367
Persistent link: https://www.econbiz.de/10009787622
Saved in:
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