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~isPartOf:"Global business and organizational excellence : a review of research & best practices"
~isPartOf:"Journal of health organization and management"
~isPartOf:"Total quality management & business excellence"
~subject:"Customer satisfaction"
~subject:"Krankenhaus"
~subject:"Product quality"
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Customer satisfaction
Krankenhaus
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Quality management
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Qualitätsmanagement
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62
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62
Lean Management
46
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Global business and organizational excellence : a review of research & best practices
Journal of health organization and management
Total quality management & business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
103
International journal of productivity and quality management : IJPQM
85
The TQM journal : the international review of organizational improvement
84
International journal of production research
81
International journal of production economics
63
International journal of quality & reliability management
58
Quality management journal : QMJ
45
European journal of operational research : EJOR
34
Health care management review : HCM review
28
International journal of quality and service sciences
22
International journal of six sigma and competitive advantage : IJSSCA
22
International journal of services and operations management
21
International journal of hospitality management
17
Production and operations management : an international journal of the Production and Operations Management Society
15
International journal of contemporary hospitality management
14
Amfiteatru economic : an economic and business research periodical
13
European research studies
13
Cogent business & management
12
Journal of air transport management
12
Journal of retailing and consumer services
12
Management science : journal of the Institute for Operations Research and the Management Sciences
12
Product reliability, maintainability, and supportability handbook
12
Business process management journal
11
International journal of business excellence
11
Managing service quality : MSQ ; an international journal
11
The service industries journal
11
International journal of quality and innovation
10
Journal of industrial engineering and management : JIEM
10
Journal of operations management
10
Benchmarking : an international journal ; BIJ
9
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of business research : JBR
9
Journal of open innovation : technology, market, and complexity
9
Operations management research : OMR ; advancing practice through theory
9
Service business
9
The international journal of productivity and performance management : IJPPM
9
Transportation research / E : an international journal
9
International journal of services, economics and management
8
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ECONIS (ZBW)
76
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1
Manufacturing quality assessment in the Industry 4.0 era : a review
Markatos, Nikolaos G.
;
Mousavi, Alireza
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1655-1681
Persistent link: https://www.econbiz.de/10014369717
Saved in:
2
The relationship between healthcare service provision models and patient experience
De Rosis, Sabina
;
Barchielli, Chiara
;
Vainieri, Milena
; …
- In:
Journal of health organization and management
36
(
2022
)
9
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014302936
Saved in:
3
Process quality indices : new metrics for process quality capability with zero-loss baseline
Xiong, Xinjia
;
Feng, Yongchang
- In:
Total quality management & business excellence
33
(
2022
)
9
,
pp. 975-993
Persistent link: https://www.econbiz.de/10013352636
Saved in:
4
The moderating effects of collective pay for performance on the total quality management-labour productivity relationship
Yu, Gun Jea
;
Park, Sanghee
- In:
Total quality management & business excellence
35
(
2024
)
3/4
,
pp. 411-427
Persistent link: https://www.econbiz.de/10014513370
Saved in:
5
The impact of place quality brand on high-quality development of manufacturing : a moderated mediation model
Zheng, Hao
;
Sun, Yefang
;
Zhang, Yueyi
;
Lu, Chenyuan
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 64-90
Persistent link: https://www.econbiz.de/10014513336
Saved in:
6
Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage
Birch-Jensen, Andrea
;
Gremyr, Ida
;
Halldórsson, Árni
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1651-1665
Persistent link: https://www.econbiz.de/10012694175
Saved in:
7
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
8
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
9
A readiness assessment of Quality 4.0 in packaging companies : an empirical investigation
Zulfiqar, Maryam
;
Antony, Jiju
;
Swarnakar, Vikas
;
Sony, …
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1334-1352
Persistent link: https://www.econbiz.de/10014320291
Saved in:
10
Product quality tracking based on digital Voice-of-Customers
Barravecchia, Federico
;
Mastrogiacomo, Luca
; …
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1386-1409
Persistent link: https://www.econbiz.de/10014320296
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