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~isPartOf:"Handbook of research on customer engagement"
~isPartOf:"The journal of services marketing"
~isPartOf:"Tourism management : research, policies, practice"
~source:"econis"
~subject:"Dienstleistungssektor"
~subject:"Relationship marketing"
~subject:"Services marketing"
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Search: subject_exact:"Service-Dominant Logic"
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Dienstleistungssektor
Relationship marketing
Services marketing
Service-Dominant Logic
24
Service-dominant logic
24
Customer integration
20
Kundenintegration
20
Betriebliche Wertschöpfung
16
Value creation
16
Beziehungsmarketing
15
Dienstleistung
8
Services
8
Dienstleistungsmarketing
7
Marketing theory
7
Marketingtheorie
7
Co-creation
6
Consumer behaviour
5
Customer service
5
Customer value
5
Dienstleistungsqualität
5
Konsumentenverhalten
5
Kundenservice
5
Kundenwert
5
Service industry
5
Service quality
5
Customer satisfaction
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Kundenzufriedenheit
4
Value co-creation
4
Business network
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Dienstleistungsmanagement
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Hotel industry
3
Hotellerie
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Service management
3
Unternehmensnetzwerk
3
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Customer participation
2
Innovation
2
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2
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2
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Akaka, Melissa Archpru
1
Altinay, Levent
1
Ballantyne, David
1
Barrios, Andrés
1
Black, Hulda G.
1
Bridson, Kerrie
1
Busser, James A.
1
Camacho, Sonia
1
Chan, Eric S. W.
1
Chathoth, Prakash K.
1
Cronin, J. J.
1
Estrada-Mejia, Catalina
1
Evans, Jody
1
Furrer, Olivier
1
Harrington, Robert J.
1
Hartline, Michael D.
1
Hau Nguyen Le
1
Hollebeek, Linda D.
1
Islam, Jamid Ul
1
Johnson, Lester W.
1
Kirillova, Ksenia
1
Landry, Mikèle
1
Leckie, Civilai
1
Line, Nathaniel D.
1
Mason, Chris
1
Melton, Horace
1
Minkiewicz, Joanna
1
Nguyen, Dung Tien
1
Nilsson, Elin
1
Nyadzayo, Munyaradzi W.
1
Plé, Loïc
1
Rahman, Zillur
1
Runyan, Rodney C.
1
Shahidul Islam, Mohammad
1
Shulga, Lenna V.
1
Simmons. John
1
Skinner, Steven J.
1
Thuy Ngoc Pham
1
Tram-Anh Ngoc Pham
1
Ungson, Gerardo R.
1
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Handbook of research on customer engagement
The journal of services marketing
Tourism management : research, policies, practice
Industrial marketing management : the international journal for industrial and high-tech firms
15
Journal of business research : JBR
14
Journal of the Academy of Marketing Science
13
Journal of service management
10
The service industries journal
8
Marketing theory
7
AMS review : official publication of the Academy of Marketing Science
5
International journal of hospitality management
5
Public management review
5
Service business
5
Services marketing quarterly
5
The journal of business & industrial marketing
5
European Sport management quarterly : ESMQ
4
Journal of business-to-business marketing
4
Journal of service research
4
Die Betriebswirtschaft : DBW
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of contemporary hospitality management
3
International journal of physical distribution & logistics management : IJPD & LM
3
Journal of business market management : JBM
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of marketing management : MM
3
Journal of retailing and consumer services
3
Journal of service research : JSR
3
Managing consumer services : factory or theater?
3
The TQM journal : the international review of organizational improvement
3
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
3
Advances in hospitality, tourism, and the services industry (AHTSI) book series
2
Australasian marketing journal
2
Electronic markets : EM ; the international journal of electronic commerce and business media
2
European business review : EBR ; the official journal of the International Management Centres, Europe
2
European journal of marketing : EJM
2
International journal of innovation management
2
International journal of production economics
2
International journal of quality and service sciences
2
International journal of retail & distribution management
2
International journal of services and operations management
2
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ECONIS (ZBW)
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1
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
2
From service to social innovation with a service-dominant logic approach
Barrios, Andrés
;
Camacho, Sonia
;
Estrada-Mejia, Catalina
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 201-215
Persistent link: https://www.econbiz.de/10013542925
Saved in:
3
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
4
Nonverbal communication in hotels as a medium of experience co-creation
Shahidul Islam, Mohammad
;
Kirillova, Ksenia
- In:
Tourism management : research, policies, practice
87
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012648372
Saved in:
5
Customer engagement and organizational performance: a service-dominant logic perspective
Leckie, Civilai
;
Nyadzayo, Munyaradzi W.
;
Johnson, Lester W.
- In:
Handbook of research on customer engagement
,
(pp. 311-328)
.
2019
Persistent link: https://www.econbiz.de/10013163393
Saved in:
6
The role of consumer engagement in recovering online service failures : an application of service-dominant logic
Islam, Jamid Ul
;
Rahman, Zillur
;
Hollebeek, Linda D.
- In:
Handbook of research on customer engagement
,
(pp. 456-469)
.
2019
Persistent link: https://www.econbiz.de/10013163406
Saved in:
7
Studying customers' resource integration by service employees in interactional value co-creation
Plé, Loïc
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 153-164
Persistent link: https://www.econbiz.de/10011486995
Saved in:
8
Co-created value : multidimensional scale and nomological network
Busser, James A.
;
Shulga, Lenna V.
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 69-86
Persistent link: https://www.econbiz.de/10011775064
Saved in:
9
Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
Saved in:
10
Co-production of service experiences : insights from the cultural sector
Minkiewicz, Joanna
;
Bridson, Kerrie
;
Evans, Jody
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 749-761
Persistent link: https://www.econbiz.de/10011590919
Saved in:
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