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~isPartOf:"Handbook of research on customer engagement"
~isPartOf:"The journal of services marketing"
~source:"econis"
~subject:"Dienstleistungssektor"
~subject:"Konsumentenverhalten"
~subject:"Relationship marketing"
~subject:"Services marketing"
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Search: subject_exact:"Service-Dominant Logic"
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Dienstleistungssektor
Konsumentenverhalten
Relationship marketing
Services marketing
Service-Dominant Logic
15
Service-dominant logic
15
Customer integration
13
Kundenintegration
13
Beziehungsmarketing
11
Betriebliche Wertschöpfung
8
Value creation
8
Dienstleistung
7
Services
7
Customer service
5
Dienstleistungsmarketing
5
Kundenservice
5
Co-creation
4
Consumer behaviour
4
Dienstleistungsqualität
4
Service industry
4
Service quality
4
Customer satisfaction
3
Customer value
3
Kundenwert
3
Kundenzufriedenheit
3
Marketing theory
3
Marketingtheorie
3
Business network
2
Context
2
Customer participation
2
Dienstleistungsmanagement
2
Innovation
2
Resource integration
2
Service ecosystem
2
Service management
2
Transformative
2
Unternehmensnetzwerk
2
Value co-creation
2
Arbeitsgruppe
1
Beschwerdemanagement
1
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2
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15
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Akaka, Melissa Archpru
1
Ballantyne, David
1
Barrios, Andrés
1
Black, Hulda G.
1
Bridson, Kerrie
1
Camacho, Sonia
1
Chumpitaz Caceres, Rubén
1
Cronin, J. J.
1
Estrada-Mejia, Catalina
1
Evans, Jody
1
Fang, Yu-Hui
1
Furrer, Olivier
1
Hartline, Michael D.
1
Hau Nguyen Le
1
Hollebeek, Linda D.
1
Islam, Jamid Ul
1
Johnson, Lester W.
1
Landry, Mikèle
1
Leckie, Civilai
1
Mason, Chris
1
Melton, Horace
1
Minkiewicz, Joanna
1
Nguyen, Dung Tien
1
Nilsson, Elin
1
Nyadzayo, Munyaradzi W.
1
Plé, Loïc
1
Plé, Lo͏i͏̈c
1
Rahman, Zillur
1
Simmons. John
1
Skinner, Steven J.
1
Thuy Ngoc Pham
1
Tram-Anh Ngoc Pham
1
Vargo, Stephen L.
1
Vincent, Leslie H.
1
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Handbook of research on customer engagement
The journal of services marketing
Industrial marketing management : the international journal for industrial and high-tech firms
15
Journal of business research : JBR
15
Journal of the Academy of Marketing Science
13
Journal of service management
12
The service industries journal
9
Marketing theory
8
AMS review : official publication of the Academy of Marketing Science
5
International journal of hospitality management
5
Public management review
5
Service business
5
Services marketing quarterly
5
The journal of business & industrial marketing
5
European Sport management quarterly : ESMQ
4
Journal of business-to-business marketing
4
Journal of service research
4
Journal of service research : JSR
4
Tourism management : research, policies, practice
4
Australasian marketing journal
3
Die Betriebswirtschaft : DBW
3
European journal of marketing : EJM
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of contemporary hospitality management
3
International journal of physical distribution & logistics management : IJPD & LM
3
Journal of business market management : JBM
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of marketing management : MM
3
Journal of retailing and consumer services
3
Managing consumer services : factory or theater?
3
The TQM journal : the international review of organizational improvement
3
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
3
Advances in hospitality, tourism, and the services industry (AHTSI) book series
2
Electronic markets : EM ; the international journal of electronic commerce and business media
2
European business review : EBR ; the official journal of the International Management Centres, Europe
2
International journal of innovation management
2
International journal of production economics
2
International journal of quality and service sciences
2
International journal of retail & distribution management
2
International journal of services and operations management
2
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ECONIS (ZBW)
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1
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
2
From service to social innovation with a service-dominant logic approach
Barrios, Andrés
;
Camacho, Sonia
;
Estrada-Mejia, Catalina
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 201-215
Persistent link: https://www.econbiz.de/10013542925
Saved in:
3
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
4
Customer engagement and organizational performance: a service-dominant logic perspective
Leckie, Civilai
;
Nyadzayo, Munyaradzi W.
;
Johnson, Lester W.
- In:
Handbook of research on customer engagement
,
(pp. 311-328)
.
2019
Persistent link: https://www.econbiz.de/10013163393
Saved in:
5
The role of consumer engagement in recovering online service failures : an application of service-dominant logic
Islam, Jamid Ul
;
Rahman, Zillur
;
Hollebeek, Linda D.
- In:
Handbook of research on customer engagement
,
(pp. 456-469)
.
2019
Persistent link: https://www.econbiz.de/10013163406
Saved in:
6
Studying customers' resource integration by service employees in interactional value co-creation
Plé, Loïc
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 153-164
Persistent link: https://www.econbiz.de/10011486995
Saved in:
7
Exploring task-service fit and usefulness on branded applications continuance
Fang, Yu-Hui
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 574-588
Persistent link: https://www.econbiz.de/10011801597
Saved in:
8
Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
Saved in:
9
Co-production of service experiences : insights from the cultural sector
Minkiewicz, Joanna
;
Bridson, Kerrie
;
Evans, Jody
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 749-761
Persistent link: https://www.econbiz.de/10011590919
Saved in:
10
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
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