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~isPartOf:"Handelsforschung"
~isPartOf:"The journal of services marketing"
~subject:"Emotion"
~subject:"Theory"
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Search: subject_exact:"Customer experience management"
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Emotion
Theory
Beziehungsmarketing
253
Relationship marketing
253
Consumer behaviour
123
Konsumentenverhalten
123
Customer satisfaction
109
Kundenzufriedenheit
109
Dienstleistungsqualität
98
Service quality
98
Customer service
39
Kundenservice
39
Dienstleistungssektor
31
Service industry
31
Customer integration
30
Kundenintegration
30
Lieferantenmanagement
24
Supplier relationship management
24
Customer experience
23
Dienstleistungsmarketing
23
Services
23
Services marketing
23
Einzelhandel
20
Retail trade
20
USA
20
United States
20
Beschwerdemanagement
19
Complaint management
19
Dienstleistung
19
Betriebliche Wertschöpfung
18
Value creation
18
Customer engagement
17
Theorie
17
Social Web
16
Social web
16
Deutschland
15
Germany
15
Loyalty
15
Confidence
14
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14
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Al-Okaily, Nour Salah
1
Aldas-Manzano, Joaquin
1
Alrawadieh, Ziad
1
Alzboun, Nidal
1
Barnes, Donald C.
1
Barth, Klaus
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1
Becerra, Enrique
1
Beck, Petra
1
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1
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1
Bock, Dora Elizabeth
1
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1
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1
Brown, Tom
1
Bruhn, Manfred
1
Collier, Joel E.
1
Decker, Alexander
1
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1
Ferreira, Ivani
1
Fisbeck, Hagen
1
Folse, Judith Anne Garretson
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
Kandampully, Jay
1
Kemp, Elyria
1
Koku, Paul Sergius
1
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1
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Handelsforschung
The journal of services marketing
Gabler Edition Wissenschaft
66
Journal of business research : JBR
51
SpringerLink / Bücher
48
Journal of retailing and consumer services
42
European journal of operational research : EJOR
37
International journal of hospitality management
37
Springer eBook Collection / Business and Economics
31
Europäische Hochschulschriften / 5
28
The journal of brand management : an international journal
19
Neue betriebswirtschaftliche Forschung : Nbf
18
Gabler-Edition Wissenschaft
17
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
17
Journal of business economics : JBE
16
Kundenbeziehungen im Dienstleistungsbereich
16
Basler Schriften zum Marketing
14
The journal of product & brand management
14
Die Betriebswirtschaft : DBW
13
International journal of production research
13
Berichte aus der Betriebswirtschaft
12
Interaktionen im Dienstleistungsbereich
12
Jahrbuch der Absatz- und Verbrauchsforschung
12
DUV / Wirtschaftswissenschaft
11
The service industries journal
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
Journal of service research : JSR
10
Journal of service theory and practice : JSTP
10
Journal of the Academy of Marketing Science
10
Journal of travel and tourism marketing
10
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
10
Marketing : ZFP ; journal of research and management
10
Psychology & marketing
10
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
10
Tourism management : research, policies, practice
10
Wirtschaftswissenschaftliches Studium : WiSt ; Zeitschrift für Studium und Forschung
10
Betriebswirtschaftslehre für Technologie und Innovation
9
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
9
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
9
European journal of marketing : EJM
9
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ECONIS (ZBW)
36
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1
Need for distinction moderates customer responses to preferential treatment
Pontes, Vivian
;
Greer, Dominique A.
;
Pontes, Nicolas
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 409-419
Persistent link: https://www.econbiz.de/10014276916
Saved in:
2
The impact of eudaimonic well-being on experience and loyalty : a tourism context
Al-Okaily, Nour Salah
;
Alzboun, Nidal
;
Alrawadieh, Ziad
; …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 216-231
Persistent link: https://www.econbiz.de/10013542929
Saved in:
3
Through the looking glass : perceiving risk and emotions toward cosmetic procedure engagement
Sood, Abhinav
;
Quintal, Vanessa Ann
;
Phau, Ian
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 14-28
Persistent link: https://www.econbiz.de/10012798379
Saved in:
4
Relational cohesion between users and smart voice assistants
Hernández Ortega, Blanca
;
Aldas-Manzano, Joaquin
; …
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 725-740
Persistent link: https://www.econbiz.de/10013407596
Saved in:
5
From relationship marketing to total relationship marketing and beyond
Gummesson, Evert
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 16-19
Persistent link: https://www.econbiz.de/10011615616
Saved in:
6
Enhancing theory development in the domain of relationship marketing : how to avoid the danger of getting stuck in the middle
Brodie, Roderick J.
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 20-23
Persistent link: https://www.econbiz.de/10011615627
Saved in:
7
Relationship marketing readiness : theoretical background and measurement directions
Grönroos, Christian
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 218-225
Persistent link: https://www.econbiz.de/10011741198
Saved in:
8
How does customer orientation influence authentic emotional display?
Huang, Yu-Shan
;
Brown, Tom
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 316-326
Persistent link: https://www.econbiz.de/10011524406
Saved in:
9
Gratitude in service encounters : implications for building loyalty
Bock, Dora Elizabeth
;
Folse, Judith Anne Garretson
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10011524416
Saved in:
10
The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes
Medler-Liraz, Hana
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 437-448
Persistent link: https://www.econbiz.de/10011615477
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