//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Handelsforschung"
~isPartOf:"The journal of services marketing"
~subject:"Social web"
~subject:"Theory"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer experience management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Social web
Theory
Beziehungsmarketing
253
Relationship marketing
253
Consumer behaviour
123
Konsumentenverhalten
123
Customer satisfaction
109
Kundenzufriedenheit
109
Dienstleistungsqualität
98
Service quality
98
Customer service
39
Kundenservice
39
Dienstleistungssektor
31
Service industry
31
Customer integration
30
Kundenintegration
30
Lieferantenmanagement
24
Supplier relationship management
24
Customer experience
23
Dienstleistungsmarketing
23
Services
23
Services marketing
23
Einzelhandel
20
Retail trade
20
USA
20
United States
20
Beschwerdemanagement
19
Complaint management
19
Dienstleistung
19
Emotion
19
Betriebliche Wertschöpfung
18
Value creation
18
Customer engagement
17
Theorie
17
Social Web
16
Deutschland
15
Germany
15
Loyalty
15
Confidence
14
Customer value
14
more ...
less ...
Online availability
All
Undetermined
14
Free
1
Type of publication
All
Article
32
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
32
Aufsatz in Zeitschrift
32
Aufsatzsammlung
1
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
20
German
13
Author
All
Abney, Alexandra K.
1
Ahn, Kwanghoon
1
Barth, Klaus
1
Beck, Petra
1
Black, Hulda G.
1
Blocker, Christopher
1
Brodie, Roderick J.
1
Bruhn, Manfred
1
Cabiddu, Francesca
1
Cesmeci, Caner
1
Cheng, Ya-Yun
1
Chi, Ming
1
Chung, Namho
1
Dale, Naomi F.
1
Decker, Alexander
1
Esmark Jones, Carol L.
1
Fisbeck, Hagen
1
Floreddu, Paola Barbara
1
Ford, Toni-Rochelle S.
1
Fraering, Martin
1
Garry, Tony
1
Grönroos, Christian
1
Gummesson, Evert
1
Harrigan, Paul
1
Harwood, Tracy
1
Hollebeek, Linda D.
1
Horky, Alisha Blakeney
1
Johns, Raechel
1
Juric, Biljana
1
Kao, Tzu-Yi
1
Kim, Young
1
Klaus, Philipp
1
Lee, Jong-Won
1
Lee, Yong-Ki
1
Lingenfelder, Michael
1
Lundberg, Erik
1
Marschner, Hubert F.
1
Meffert, Heribert
1
Minor, Michael
1
Möhlenbruch, Dirk
1
more ...
less ...
Published in...
All
Handelsforschung
The journal of services marketing
Journal of business research : JBR
98
Journal of retailing and consumer services
68
Gabler Edition Wissenschaft
66
SpringerLink / Bücher
55
Industrial marketing management : the international journal for industrial and high-tech firms
42
European journal of operational research : EJOR
40
International journal of internet marketing and advertising : IJIMA
35
Springer eBook Collection / Business and Economics
32
The journal of product & brand management
32
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
29
Europäische Hochschulschriften / 5
28
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
26
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
24
Journal of strategic marketing
24
The journal of brand management : an international journal
23
Marketing intelligence & planning
20
Business horizons
19
Journal of marketing
19
Journal of the Academy of Marketing Science
18
Neue betriebswirtschaftliche Forschung : Nbf
18
Technological forecasting & social change : an international journal
18
Gabler-Edition Wissenschaft
17
International journal of electronic marketing and retailing : IJEMR
17
Journal of internet commerce
17
Journal of promotion management : innovations in planning and applied research
17
Journal of business economics : JBE
16
Journal of service management
16
Kundenbeziehungen im Dienstleistungsbereich
16
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
16
Journal of marketing communications
15
Asia Pacific journal of marketing and logistics
14
Basler Schriften zum Marketing
14
International journal of business information systems : IJBIS
14
International journal of production research
14
Journal of marketing management : JMM ; journal of the Academy of Marketing
14
Die Betriebswirtschaft : DBW
13
International journal of electronic customer relationship management : IJECRM
13
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
13
more ...
less ...
Source
All
ECONIS (ZBW)
33
Showing
1
-
10
of
33
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
2
The impact of social media use on customer experiences within physical service environments
Johns, Raechel
;
Walsh, Michael J.
;
Dale, Naomi F.
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 788-797
Persistent link: https://www.econbiz.de/10014314408
Saved in:
3
Customer engagement in online service brand communities
Chi, Ming
;
Harrigan, Paul
;
Xu, Yongshun
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 201-216
Persistent link: https://www.econbiz.de/10013407472
Saved in:
4
Customer responses to service failures on social media
Varnali, Kaan
;
Cesmeci, Caner
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 691-709
Persistent link: https://www.econbiz.de/10013407589
Saved in:
5
Promoting social resilience in service communities : a molecular biology perspective
Tang, Yihui
;
Blocker, Christopher
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 895-907
Persistent link: https://www.econbiz.de/10013407618
Saved in:
6
Influence of social media posts on service performance
Esmark Jones, Carol L.
;
Waites, Stacie
;
Stevens, Jennifer L.
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 283-296
Persistent link: https://www.econbiz.de/10013407485
Saved in:
7
From relationship marketing to total relationship marketing and beyond
Gummesson, Evert
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 16-19
Persistent link: https://www.econbiz.de/10011615616
Saved in:
8
Enhancing theory development in the domain of relationship marketing : how to avoid the danger of getting stuck in the middle
Brodie, Roderick J.
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 20-23
Persistent link: https://www.econbiz.de/10011615627
Saved in:
9
Virtual brand community engagement practices : a refined typology and model
Hollebeek, Linda D.
;
Juric, Biljana
;
Tang, Wenyan
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 204-217
Persistent link: https://www.econbiz.de/10011741165
Saved in:
10
Relationship marketing readiness : theoretical background and measurement directions
Grönroos, Christian
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 218-225
Persistent link: https://www.econbiz.de/10011741198
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->