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~isPartOf:"Health marketing quarterly"
~subject:"Electronic Commerce"
~subject:"Hospital"
~type:"article"
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Search: "Dienstleistungsqualität"
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Electronic Commerce
Hospital
Dienstleistungsqualität
46
Service quality
46
Gesundheitsversorgung
29
Health care
29
Krankenhaus
23
Customer satisfaction
22
Kundenzufriedenheit
22
Patienten
17
Patients
17
Gesundheitswesen
12
Health care system
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Consumer behaviour
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Konsumentenverhalten
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patient satisfaction
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Beziehungsmarketing
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Relationship marketing
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service quality
7
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Physicians
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Ärzte
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Australia
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Australien
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Confidence
3
Emotion
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Nursing profession
3
Performance measurement
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Performance-Messung
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Pflegeberufe
3
Quality management
3
Qualitätsmanagement
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Vertrauen
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satisfaction
3
trust
3
China
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23
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23
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23
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Chinta, Ravi
3
Akbolat, Mahmut
1
AlOmari, Firas
1
Amarat, Mustafa
1
Babakus, Emin
1
Bathula, Hanoku
1
Bizjak-Mikic, M.
1
Bogomolova, Svetlana
1
Burns, David J.
1
Chahal, Hardeep
1
Chakraborty, Subhajit
1
Church, E. Mitchell
1
Claiborne Dunagan, W.
1
Crane, Frederick G.
1
Crane, Jacquelyn
1
Davenport, Polly J.
1
Deng, Yihao
1
Diana, Mark L.
1
Dietrich, Martin
1
Dunn, S. P.
1
Fiedler, Anne
1
Ford, Eric W.
1
Ford, Lori
1
Grant, Cori Cohen
1
Harrison, Kristina
1
Hegji, Charles E.
1
Hernandez, S. Robert
1
Huerta, Timothy R.
1
Kash, Bita A.
1
Kashyap, Vishal
1
Kazley, Abby Swanson
1
Kumari, Neetu
1
Kuppelwieser, Volker
1
Ladhari, Riadh
1
Landry, Amy Y.
1
Lin, Wan-Ying
1
Ling, I-Ling
1
Manolis, Chris
1
Marshall, Roger
1
McDermott, Dennis R.
1
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Health marketing quarterly
Health care management review : HCM review
74
International journal of hospitality management
63
Journal of health economics
41
Journal of health organization and management
38
Quality management journal : QMJ
33
Journal of retailing and consumer services
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
28
The service industries journal
26
The TQM journal : the international review of organizational improvement
25
International journal of contemporary hospitality management
23
Health economics
22
Journal of hospitality marketing & management
21
International journal of productivity and quality management : IJPQM
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of quality & reliability management
17
Journal of internet commerce
17
Journal of travel and tourism marketing
17
Total quality management & business excellence
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
International journal of quality and service sciences
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
International journal of production economics
14
Production and operations management : an international journal of the Production and Operations Management Society
14
International journal of electronic marketing and retailing : IJEMR
13
Journal of business research : JBR
13
Service business
13
The European journal of health economics
13
Tourism management : research, policies, practice
13
Production and operations management : the flagship research journal of the Production and Operations Management Society
12
International journal of electronic customer relationship management : IJECRM
11
Technological forecasting & social change : an international journal
11
Cogent business & management
10
International journal of health care finance and economics
10
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of operations management
10
European journal of operational research : EJOR
9
Health economics review
9
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ECONIS (ZBW)
23
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1
Patient consideration of local hospital, center of excellence, and medical tourism options for surgery
Yoo, Boonghee
;
Thelen, Shawn T.
;
Harrison, Kristina
- In:
Health marketing quarterly
40
(
2023
)
2
,
pp. 119-140
Persistent link: https://www.econbiz.de/10014295039
Saved in:
2
Demystifying hospital charges for hospital readmissions in 2017 in the United States for psychosis (DRG = 885)
Chinta, Ravi
;
Singh, Japjot
- In:
Health marketing quarterly
40
(
2023
)
2
,
pp. 174-189
Persistent link: https://www.econbiz.de/10014295131
Saved in:
3
A meta-analysis of the determinants of patient satisfaction and loyalty
Olesen, Karin
;
Bathula, Hanoku
- In:
Health marketing quarterly
39
(
2022
)
2
,
pp. 191-210
Persistent link: https://www.econbiz.de/10013357112
Saved in:
4
Patient demographics as determinants of where they go for hospitalization, what inpatient care they get, and what they are charged : A national study
Ford, Lori
;
Chinta, Ravi
;
Fiedler, Anne
- In:
Health marketing quarterly
39
(
2022
)
4
,
pp. 315-336
Persistent link: https://www.econbiz.de/10013483445
Saved in:
5
The mediating role of patient satisfaction in the effect of patient visit experiences on word-of-mouth intention
Akbolat, Mahmut
;
Sezer, Cemal
;
Ünal, Özgün
;
Amarat, …
- In:
Health marketing quarterly
38
(
2021
)
1
,
pp. 12-22
Persistent link: https://www.econbiz.de/10012607836
Saved in:
6
How to improve patient satisfaction behavioral compliance and hospital image through nurse caring : strategizing for healthcare during COVID-19
AlOmari, Firas
- In:
Health marketing quarterly
38
(
2021
)
2/3
,
pp. 52-69
Persistent link: https://www.econbiz.de/10012695233
Saved in:
7
Investigating healthcare brand communities : the impact of online hospital reviews
Church, E. Mitchell
;
Chakraborty, Subhajit
- In:
Health marketing quarterly
35
(
2018
)
2
,
pp. 120-133
Persistent link: https://www.econbiz.de/10011979329
Saved in:
8
The four Ps of patient experience : a new strategic framework informed by theory and practice
Kash, Bita A.
;
McKahan, Molly
;
Tomaszewski, Lesley
; …
- In:
Health marketing quarterly
35
(
2018
)
4
,
pp. 313-325
Persistent link: https://www.econbiz.de/10011979399
Saved in:
9
The relationship between emergency department wait times and inpatient satisfaction
Davenport, Polly J.
;
O'Connor, Stephen J.
;
Szychowski, …
- In:
Health marketing quarterly
34
(
2017
)
2
,
pp. 97-112
Persistent link: https://www.econbiz.de/10011706883
Saved in:
10
Developing a framework of service convenience in health care : an exploratory study for a primary care provider
Tuzovic, Sven
;
Kuppelwieser, Volker
- In:
Health marketing quarterly
33
(
2016
)
2
,
pp. 127-148
Persistent link: https://www.econbiz.de/10011517947
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