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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"International journal of services, economics and management"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
~subject:"Services marketing"
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Consumer behaviour
Customer satisfaction
Dienstleistungsqualität
Services marketing
Dienstleistung
24
Services
24
Dienstleistungssektor
11
Service industry
11
Beziehungsmarketing
9
Relationship marketing
9
Innovation
8
Business services
7
Unternehmensdienstleistung
7
Service quality
6
Betriebliche Wertschöpfung
5
Bundling strategy
5
Business network
5
Innovation management
5
Innovationsmanagement
5
Leistungsbündel
5
Unternehmensnetzwerk
5
Value creation
5
Business model
4
Dienstleistungsinnovation
4
Geschäftsmodell
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Lieferantenmanagement
4
New product development
4
Produktentwicklung
4
Service innovation
4
Servitization
4
Supplier relationship management
4
B-to-B-Marketing
3
Beschaffung
3
Business-to-business marketing
3
Customer integration
3
Inter-firm cooperation
3
Kundenintegration
3
Marketing management
3
Marketingmanagement
3
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Article
9
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1
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10
Aufsatz in Zeitschrift
10
Conference paper
2
Konferenzbeitrag
2
Collection of articles of several authors
1
Sammelwerk
1
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English
10
Author
All
Awuah, Gabriel Baffour
1
Baber, Hasnan
1
D'Antone, Simona
1
Ehret, Michael
1
Gebauer, Heiko
1
Jhamb, Deepika
1
Johnston, Wesley J.
1
Kamp, Bart
1
Kampani, Nidhi
1
Kohtamäki, Marko
1
Kostama, Hanna
1
Kowalkowski, Christian
1
Lehtonen, Heini
1
Mathew, P. V.
1
Parry, Glenn
1
Rabetino, Rodrigo
1
Ritter, Thomas
1
Santos, Juliana Bonomi
1
Sukwadi, Ronald
1
Wu, Lifang
1
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Published in...
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Industrial marketing management : the international journal for industrial and high-tech firms
International journal of services, economics and management
SpringerLink / Bücher
40
The journal of services marketing
38
Journal of service management
32
Journal of service research : JSR
24
The service industries journal
23
International journal of hospitality management
19
Journal of retailing and consumer services
17
Journal of service research
17
Services marketing quarterly
17
Journal of business research : JBR
16
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
14
Springer eBook Collection / Business and Economics
14
Fokus Dienstleistungsmarketing
11
Gabler Edition Wissenschaft
10
International journal of quality and service sciences
10
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
8
International journal of services and operations management
8
Schriftenreihe innovatives Dienstleistungsmanagement
7
European journal of marketing : EJM
6
Research
6
Service business
6
The journal of business & industrial marketing
6
International journal of contemporary hospitality management
5
International journal of production economics
5
International journal of services technology and management
5
Journal of service theory and practice : JSTP
5
Journal of the Academy of Marketing Science
5
Meffert-Marketing-Edition
5
Psychology & marketing
5
Public management review
5
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
5
Springer Gabler Research
5
AMS review : official publication of the Academy of Marketing Science
4
Basler Schriften zum Marketing
4
European review of service economics and management
4
Focus Dienstleistungsmarketing
4
International journal of productivity and quality management : IJPQM
4
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ECONIS (ZBW)
10
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1
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10
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10
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date (newest first)
date (oldest first)
1
From buying centers to buying ecosystems : advancing the B2B research journey
Ehret, Michael
;
Johnston, Wesley J.
;
Ritter, Thomas
- In:
Industrial marketing management : the international …
117
(
2024
),
pp. A10-A16
Persistent link: https://www.econbiz.de/10014530182
Saved in:
2
Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emot...
Kampani, Nidhi
;
Jhamb, Deepika
- In:
International journal of services, economics and management
12
(
2021
)
2
,
pp. 164-184
Persistent link: https://www.econbiz.de/10012613739
Saved in:
3
Service quality gap : a tale of two companies
Baber, Hasnan
- In:
International journal of services, economics and management
10
(
2019
)
1
,
pp. 23-33
Persistent link: https://www.econbiz.de/10012178906
Saved in:
4
Assessing and improving performance for a small contact centre
Wu, Lifang
- In:
International journal of services, economics and management
10
(
2019
)
2
,
pp. 126-145
Persistent link: https://www.econbiz.de/10012178922
Saved in:
5
The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
Saved in:
6
Servitization and deservitization : overview, concepts, and definitions
Kowalkowski, Christian
;
Gebauer, Heiko
;
Kamp, Bart
; …
- In:
Industrial marketing management : the international …
60
(
2017
),
pp. 4-10
Persistent link: https://www.econbiz.de/10011672006
Saved in:
7
When purchasing professional services supports innovation
D'Antone, Simona
;
Santos, Juliana Bonomi
- In:
Industrial marketing management : the international …
58
(
2016
),
pp. 172-186
Persistent link: https://www.econbiz.de/10011549379
Saved in:
8
Developing the concept of life-cycle service offering
Rabetino, Rodrigo
;
Kohtamäki, Marko
;
Lehtonen, Heini
; …
- In:
Industrial marketing management : the international …
49
(
2015
),
pp. 53-66
Persistent link: https://www.econbiz.de/10011373947
Saved in:
9
Special issue: Service imperatives in the new economy : enhancing customer experience
Mathew, P. V.
(
contributor
)
-
2014
Persistent link: https://www.econbiz.de/10010432133
Saved in:
10
A professional services firm's competence development
Awuah, Gabriel Baffour
- In:
Industrial marketing management : the international …
36
(
2007
)
8
,
pp. 1068-1081
Persistent link: https://www.econbiz.de/10003555944
Saved in:
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