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~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Journal of payments strategy & systems"
~subject:"Electronic Banking"
~subject:"Kundenzufriedenheit"
~subject:"Online retailing"
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Search: subject_exact:"Mobile communication"
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Electronic Banking
Kundenzufriedenheit
Online retailing
Mobile communications
67
Mobilkommunikation
67
Mobile Business
23
Mobile business
23
Consumer behaviour
17
Konsumentenverhalten
17
Electronic money
15
Elektronisches Geld
15
Mobile Anwendung
15
Mobile application
15
Mobile phone
15
Mobiltelefon
15
Innovation adoption
14
Innovationsakzeptanz
14
Beziehungsmarketing
13
Relationship marketing
13
Customer satisfaction
12
Dienstleistungsqualität
11
Service quality
11
E-commerce
7
Electronic Commerce
7
Information technology
7
Informationstechnik
7
Innovation diffusion
6
Innovationsdiffusion
6
Electronic banking
5
Online-Handel
5
Beschwerdemanagement
4
Complaint management
4
Confidence
4
Customer service
4
Data protection
4
Datenschutz
4
Hotel industry
4
Hotellerie
4
Kundenservice
4
Vertrauen
4
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19
Aufsatz in Zeitschrift
19
Interview
1
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English
19
Author
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Al-nassar, Bilal Ali Yaseen
2
Aguilar-Rojas, Oscar
1
Aparicio-Valverde, Mireia
1
Au, Wai Ching
1
Ba, Sulin
1
Baum, Tom
1
Bruggink, Diederik
1
Chou, Yen-Chun
1
Chuang, Howard Hao-Chun
1
Fandos-Herrera, Carmina
1
Flavián Blanco, Carlos
1
Fong, Lawrence Hoc Nang
1
Ha, Hong Youl
1
Han, Heesup
1
Huang, Lei
1
Hughes, Laura
1
Jani, Dev
1
Jarunee Wonglimpiyarat
1
Kim, Yong Jin
1
Kina, Jorge
1
Kumar, Satinder
1
Kumari, Parveen
1
Lee, Dongwon
1
Lien, Jerry
1
Lin, Pearl Ming Chu
1
Lu, Xianghua
1
Moon, Junghoon
1
Pan, Huifeng
1
Ramsingh, Sanjay
1
Reeve, Greg
1
Ryan, Gerard
1
Sastry, M. K. S.
1
Schulze, Ludwig
1
Shao, Benjamin B. M.
1
So, Amy Siu Ian
1
Tabakovic, Amir
1
Tang, Xiangjie
1
Ustrov, Yury
1
Villasenor, John
1
Wang, Kai
1
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
International journal of contemporary hospitality management
International journal of electronic customer relationship management : IJECRM
Journal of payments strategy & systems
Journal of retailing and consumer services
33
AGDI working paper
13
International journal of bank marketing
11
The international journal of bank marketing : IJBM
11
International journal of business information systems : IJBIS
10
International journal of hospitality management
10
International journal of services and operations management
8
Telecommunications policy : the international journal of digital economy, data sciences and new media
8
The journal of services marketing
8
Cogent business & management
7
International journal of e-business research : an official publication of the Information Resources Management Association
7
Journal of business research : JBR
6
Journal of travel and tourism marketing
6
Marketing intelligence & planning
6
International journal of business innovation and research
5
International journal of electronic finance : IJEF
5
International journal of electronic marketing and retailing : IJEMR
5
Journal of financial services marketing
5
Journal of global information management : an official publication of the Information Resources Management Association
5
Technological forecasting & social change : an international journal
5
Electronic markets : the international journal on networked business
4
Global business review
4
International journal of business and emerging markets : IJBEM
4
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
Journal of internet commerce
4
Journal of organizational computing and electronic commerce
4
Psychology & marketing
4
The service industries journal
4
Tourism management : research, policies, practice
4
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
3
Asia Pacific journal of marketing and logistics
3
Business process management journal
3
College of Business working papers
3
Economic research
3
Information systems and e-business management : ISeB
3
Information systems management
3
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ECONIS (ZBW)
19
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1
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10
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19
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date (oldest first)
1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
3
The moderating role of mobile promotion during current and subsequent purchasing occasions : the case of restaurant delivery services
Pan, Huifeng
;
Ha, Hong Youl
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 601-622
Persistent link: https://www.econbiz.de/10013164481
Saved in:
4
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
5
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
6
State of play of mobile money on the African continent : an interview with Greg Reeve
Reeve, Greg
(
interviewee
);
Bruggink, Diederik
(
interviewer
)
- In:
Journal of payments strategy & systems
11
(
2017
)
3
,
pp. 197-202
Persistent link: https://www.econbiz.de/10011849563
Saved in:
7
Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
Saved in:
8
The impact of e-retail characteristics on initiating mobile retail services : a modular innovation perspective
Chou, Yen-Chun
;
Chuang, Howard Hao-Chun
;
Shao, Benjamin …
- In:
Information & management : the internat. journal of …
53
(
2016
)
4
,
pp. 481-492
Persistent link: https://www.econbiz.de/10011495303
Saved in:
9
An empirical study of the cross-channel effects between web and mobile shopping channels
Huang, Lei
;
Lu, Xianghua
;
Ba, Sulin
- In:
Information & management : the internat. journal of …
53
(
2016
)
2
,
pp. 265-278
Persistent link: https://www.econbiz.de/10011448507
Saved in:
10
The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
9
(
2015
)
1
,
pp. 33-55
Persistent link: https://www.econbiz.de/10011575147
Saved in:
1
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