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~isPartOf:"International business and economics research journal"
~isPartOf:"Seoul journal of economics"
~isPartOf:"The service industries journal"
~subject:"Complaint management"
~subject:"Innovation"
~subject:"Tourismuswirtschaft"
~subject:"Vergleich"
~type:"article"
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Search: subject_exact:"Nationalchina"
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Complaint management
Innovation
Tourismuswirtschaft
Vergleich
Taiwan
126
Dienstleistungsqualität
25
Service quality
25
Beziehungsmarketing
18
Relationship marketing
18
Customer satisfaction
15
Hotel industry
15
Hotellerie
15
Kundenzufriedenheit
15
Bank
12
Data envelopment analysis
12
Data-Envelopment-Analyse
12
Consumer behaviour
11
Konsumentenverhalten
11
Performance measurement
10
Performance-Messung
10
Financial services
8
Finanzdienstleistung
8
Profitability
8
Rentabilität
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South Korea
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Südkorea
8
China
7
AHP approach
6
AHP-Verfahren
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E-commerce
6
Electronic Commerce
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Firm performance
6
Fuzzy sets
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Fuzzy-Set-Theorie
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Japan
6
Reisevermittler
6
Travel agency
6
Unternehmenserfolg
6
Balanced Scorecard
5
Balanced scorecard
5
Comparison
5
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5
Tourism industry
5
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18
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18
Case study
1
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1
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English
18
Author
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Lin, Wen-bao
2
Venezia, Chiulien C.
2
Venezia, Gerald
2
Bao, Yan
1
Cavico, Frank J.
1
Chang, Hung-fan
1
Chang, Jui-huang
1
Chiu, Hsin-yu
1
Chiu, Yung-ho
1
Horng, Jeou-shyan
1
Hsu, Chin-tien
1
Hsu, Meng-hui
1
Hu, Hsiu-hua
1
Huang, Bwo-nung
1
Huang, Chin Wei
1
Huang, Leo
1
Huarng, Kun-huang
1
Hung, Sheng-chieh
1
Lee, Wen-ruey
1
Liu, Chih-hsing
1
Luo, Chih-ming Arthur
1
Mujtaba, Bahaudin G.
1
Rosenberg, Nathan
1
Shyu, Jonchi
1
Sohng, Soong-nark
1
Solé Parellada, Francesc
1
Su, Chi-hung
1
Su, Ching-shu
1
Tsai, Chang-Yen
1
Tsai, Chen-tsang Simon
1
Tu, Chiayu
1
Venezia, Chiulien Chuang
1
Yang, Chin-wei
1
Yang, Ching-Chow
1
Yang, Suechin
1
Yang, Szu-chi
1
Yang, Ya-hwei
1
Yu, Tiffany Hui-Kuang
1
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International business and economics research journal
Seoul journal of economics
The service industries journal
Technological forecasting & social change : an international journal
20
Tourism management : research, policies, practice
20
International journal of technology management : IJTM
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Journal of business ethics : JOBE
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Tourism economics : the business and finance of tourism and recreation
7
Technovation : the international journal of technological innovation, entrepreneurship and technology management
6
International journal of hospitality management
5
International journal of services technology and management
5
Review of Pacific Basin financial markets and policies
5
Technology analysis & strategic management
5
The journal of business & industrial marketing
5
Tourism management perspectives : TMP
5
Innovation: organization & management : IOM
4
Journal of global information management : an official publication of the Information Resources Management Association
4
Journal of hospitality marketing & management
4
Journal of travel and tourism marketing
4
Management decision : MD
4
Management research review
4
Research policy : policy, management and economic studies of science, technology and innovation
4
The international journal of human resource management
4
Tourism analysis : an interdisciplinary tourism & hospitality journal
4
Applied economics letters
3
Asian economic journal : journal of the East Asian Economic Association
3
International journal of information systems and change management : IJISCM
3
International journal of services and operations management
3
International journal of services and standards
3
Journal of Asia Pacific business
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Knowledge management research & practice : KMRP
3
Maritime policy and management : MPM
3
Service business
3
Taiwan's development experience : lessons on roles of government and market ; [papers presented at a conference held at Cornell Univ., Ithaca, New York on May 3 and 4, 1996]
3
Technology in society : an international journal
3
The journal of services marketing
3
Asia Pacific business review
2
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ECONIS (ZBW)
18
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1
Sources of innovation in developing economies : reflections on the Asian experience
Rosenberg, Nathan
- In:
Seoul journal of economics
26
(
2013
)
3
,
pp. 283-309
Persistent link: https://www.econbiz.de/10010202784
Saved in:
2
The true managerial efficiency of international tourist hotels in Taiwan : three-stage data envelopment analysis
Shyu, Jonchi
;
Hung, Sheng-chieh
- In:
The service industries journal
32
(
2012
)
12
,
pp. 1991-2004
Persistent link: https://www.econbiz.de/10009582144
Saved in:
3
"Balanced scorecard" as an operation-level strategic planning tool for service innovation
Luo, Chih-ming Arthur
;
Chang, Hung-fan
;
Su, Chi-hung
- In:
The service industries journal
32
(
2012
)
12
,
pp. 1937-1956
Persistent link: https://www.econbiz.de/10009582155
Saved in:
4
Civilization, national culture and ethical work climates : a comparative study of CPA firms in China and Taiwan
Venezia, Gerald
;
Venezia, Chiulien C.
;
Bao, Yan
- In:
International business and economics research journal
11
(
2012
)
10
,
pp. 1147-1153
Persistent link: https://www.econbiz.de/10009659268
Saved in:
5
The role of international tourist perceptions of brand equity and travel intention in culinary tourism
Horng, Jeou-shyan
;
Liu, Chih-hsing
;
Chiu, Hsin-yu
; …
- In:
The service industries journal
32
(
2012
)
16
,
pp. 2607-2621
Persistent link: https://www.econbiz.de/10009693478
Saved in:
6
An innovative regime switching model to forecst Taiwan tourism demand
Huarng, Kun-huang
;
Yu, Tiffany Hui-Kuang
;
Solé …
- In:
The service industries journal
31
(
2011
)
9/10
,
pp. 1603-1612
Persistent link: https://www.econbiz.de/10009232937
Saved in:
7
Is ethics education necessary? : a comparative study of moral cognizance in Taiwan and the United States
Venezia, Chiulien C.
;
Venezia, Gerald
;
Cavico, Frank J.
; …
- In:
International business and economics research journal
10
(
2011
)
3
,
pp. 17-28
Persistent link: https://www.econbiz.de/10009312822
Saved in:
8
Mediating and moderating processes in the relation between problem customer perceptions and work-family conflict
Hu, Hsiu-hua
;
Hsu, Chin-tien
;
Lee, Wen-ruey
;
Chang, …
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1365-1380
Persistent link: https://www.econbiz.de/10009154339
Saved in:
9
Evaluating the optimal occupancy rate, operational efficiency, and profitability efficiency of Taiwan's international tourist hotels
Chiu, Yung-ho
;
Huang, Chin Wei
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2145-2162
Persistent link: https://www.econbiz.de/10009299052
Saved in:
10
Service recovery expectation model : from the perspectives of consumers
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 873-889
Persistent link: https://www.econbiz.de/10003993297
Saved in:
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