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~isPartOf:"International business and economics research journal"
~isPartOf:"The service industries journal"
~subject:"Complaint management"
~subject:"Innovation"
~subject:"Relationship marketing"
~subject:"Vergleich"
~type:"article"
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Search: subject_exact:"Nationalchina"
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Complaint management
Innovation
Relationship marketing
Vergleich
Taiwan
113
Dienstleistungsqualität
25
Service quality
25
Beziehungsmarketing
18
Customer satisfaction
15
Hotel industry
15
Hotellerie
15
Kundenzufriedenheit
15
Bank
12
Data envelopment analysis
12
Data-Envelopment-Analyse
12
Consumer behaviour
11
Konsumentenverhalten
11
Performance measurement
10
Performance-Messung
10
Financial services
8
Finanzdienstleistung
8
Profitability
8
Rentabilität
8
AHP approach
6
AHP-Verfahren
6
E-commerce
6
Electronic Commerce
6
Firm performance
6
Fuzzy sets
6
Fuzzy-Set-Theorie
6
Reisevermittler
6
Travel agency
6
Unternehmenserfolg
6
Balanced Scorecard
5
Balanced scorecard
5
Salespeople
5
Tourism industry
5
Tourismuswirtschaft
5
Verkaufspersonal
5
Beschwerdemanagement
4
Competitive advantage
4
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4
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Article in journal
26
Aufsatz in Zeitschrift
26
Case study
1
Fallstudie
1
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English
26
Author
All
Lin, Wen-bao
2
Venezia, Chiulien C.
2
Venezia, Gerald
2
Bao, Yan
1
Cavico, Frank J.
1
Chang, Hsing-yun
1
Chang, Hung-fan
1
Chang, Jui-huang
1
Chang, Wan-jing April
1
Chao, Pei
1
Chen, Chin-yuan
1
Chiang, Yi-fang
1
Chih, Wen-hai
1
Hsu, Chin-tien
1
Hsu, Li-chun
1
Hsu, Meng-hui
1
Hsu, Wei
1
Hu, Hsiu-hua
1
Huang, Leo
1
Huang, Li-shia
1
Huang, Tung Chun
1
Hung, Yu-chung
1
Jeng, Shih-ping
1
Lee, Wen-ruey
1
Liang, Chiung-Ju
1
Lin, Cho-pu
1
Lin, Hsin-hui
1
Lin, Miao-que
1
Lin, Nan-hong
1
Lin, Thomas W.
1
Lin, Yen-ting
1
Luo, Chih-ming Arthur
1
Mujtaba, Bahaudin G.
1
Ou, Wei-ming
1
Shih, Chia-mei
1
Su, Chi-hung
1
Su, Ching-shu
1
Tang, Tseng-chung
1
Tsai, Chen-tsang Simon
1
Tsai, Wen-hsien
1
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Published in...
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International business and economics research journal
The service industries journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
Technological forecasting & social change : an international journal
20
Industrial marketing management : the international journal for industrial and high-tech firms
11
International journal of technology management : IJTM
10
International journal of hospitality management
8
International journal of services and standards
7
Journal of business ethics : JOBE
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
International journal of electronic customer relationship management : IJECRM
6
International journal of services technology and management
6
Journal of travel and tourism marketing
6
Review of Pacific Basin financial markets and policies
6
Service business
6
Technovation : the international journal of technological innovation, entrepreneurship and technology management
6
The journal of business & industrial marketing
6
International journal of e-business research : an official publication of the Information Resources Management Association
5
International journal of management & enterprise development : IJMED
5
Journal of air transport management
5
Management decision : MD
5
Managing service quality : MSQ ; an international journal
5
Technology analysis & strategic management
5
The international journal of human resource management
5
Tourism management : research, policies, practice
5
Chinese management studies : CMS
4
Innovation: organization & management : IOM
4
Journal of global information management : an official publication of the Information Resources Management Association
4
Management research review
4
Research policy : policy, management and economic studies of science, technology and innovation
4
Asia Pacific business review
3
Asia Pacific journal of marketing and logistics
3
Asian economic journal : journal of the East Asian Economic Association
3
International journal of business excellence : IJBEX
3
International journal of commerce and management
3
International journal of contemporary hospitality management
3
International journal of management and decision making : IJMDM
3
International journal of retail & distribution management
3
Journal of Asia Pacific business
3
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ECONIS (ZBW)
26
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26
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1
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
2
Effects of ethical sales behaviour, expertise, corporate reputation, and performance on relationship quality and loyalty
Ou, Wei-ming
;
Shih, Chia-mei
;
Chen, Chin-yuan
;
Tseng, …
- In:
The service industries journal
32
(
2012
)
5
,
pp. 773-787
Persistent link: https://www.econbiz.de/10009535899
Saved in:
3
"Balanced scorecard" as an operation-level strategic planning tool for service innovation
Luo, Chih-ming Arthur
;
Chang, Hung-fan
;
Su, Chi-hung
- In:
The service industries journal
32
(
2012
)
12
,
pp. 1937-1956
Persistent link: https://www.econbiz.de/10009582155
Saved in:
4
The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
Saved in:
5
Service capabilities and customer relationship management : an investigation of the banks in Taiwan
Yang, Yi-feng
- In:
The service industries journal
32
(
2012
)
6
,
pp. 937-960
Persistent link: https://www.econbiz.de/10009538661
Saved in:
6
Civilization, national culture and ethical work climates : a comparative study of CPA firms in China and Taiwan
Venezia, Gerald
;
Venezia, Chiulien C.
;
Bao, Yan
- In:
International business and economics research journal
11
(
2012
)
10
,
pp. 1147-1153
Persistent link: https://www.econbiz.de/10009659268
Saved in:
7
The effect of corporate reputations on customer perceptions and cross-buying intentions
Jeng, Shih-ping
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 851-862
Persistent link: https://www.econbiz.de/10009127002
Saved in:
8
Customer orientation as a mediator of the influence of locus of control on job performance
Chang, Wan-jing April
;
Huang, Tung Chun
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 273-285
Persistent link: https://www.econbiz.de/10008904642
Saved in:
9
New financial service development for banks in Taiwan based on customer needs and expectations
Tsai, Wen-hsien
;
Hsu, Wei
;
Lin, Thomas W.
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 215-236
Persistent link: https://www.econbiz.de/10008904656
Saved in:
10
Is ethics education necessary? : a comparative study of moral cognizance in Taiwan and the United States
Venezia, Chiulien C.
;
Venezia, Gerald
;
Cavico, Frank J.
; …
- In:
International business and economics research journal
10
(
2011
)
3
,
pp. 17-28
Persistent link: https://www.econbiz.de/10009312822
Saved in:
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