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~isPartOf:"International journal of business and economics"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Emotion"
~subject:"Kabelfernsehen"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Kundendienst"
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Emotion
Kabelfernsehen
Konsumentenverhalten
Customer service
84
Kundenservice
84
Customer satisfaction
50
Dienstleistungsqualität
50
Kundenzufriedenheit
50
Service quality
50
Beziehungsmarketing
48
Relationship marketing
48
Consumer behaviour
36
Beschwerdemanagement
25
Complaint management
25
Service recovery
13
Dienstleistungssektor
12
Service industry
12
Service failure
9
Service encounter
8
Arbeitsverhalten
7
Arbeitszufriedenheit
7
Job satisfaction
7
Salespeople
7
Verkaufspersonal
7
Work behaviour
7
Customer experience
6
Customer integration
6
Kundenintegration
6
Viral marketing
6
Virales Marketing
6
Einzelhandel
5
Retail trade
5
Arbeitskräfte
4
Mobile communications
4
Mobilkommunikation
4
Workforce
4
customer service
4
Australia
3
Australien
3
Contingency theory
3
E-commerce
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41
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English
41
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Gustafsson, Anders
2
Haberern, Lauren
2
Hutzinger, Clemens
2
Larivière, Bart
2
Lee, Na Young
2
Voorhees, Clay M.
2
Wang, Kai-yu
2
Weitzl, Wolfgang
2
Zablah, Alex R.
2
Abney, Alexandra K.
1
Aghazadeh, Hashem
1
Ambika, Anupama
1
Andreassen, Tor W.
1
Baker, Melissa A.
1
Barnes, Donald C.
1
Beeler-Connelly, Lisa L.
1
Benoit, Sabine
1
Biraglia, Alessandro
1
Bish, Rachael
1
Bone, Sterling
1
Bowen, David E.
1
Brengman, Malaika
1
Chaker, Nawar N.
1
Chen, Martin
1
Chen, Pei-Chi
1
Cheng, Yu-chi
1
Chi, Nai-Wen
1
Chih, Wen-hai
1
Coleman, Linda Jane
1
Collier, Joel E.
1
Coussement, Kristof
1
De Keyser, Arne
1
Delpechitre, Duleeep
1
Dhir, Amandeep
1
Esmark Jones, Carol L.
1
Fennell, Patrick
1
Ferraro, Carla
1
Folse, Judith Anne Garretson
1
Fombelle, Paul W.
1
Gaganpreet Singh
1
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International journal of business and economics
Journal of business research : JBR
Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
48
International journal of hospitality management
40
The journal of services marketing
38
International journal of contemporary hospitality management
16
Psychology & marketing
15
Services marketing quarterly
14
Journal of hospitality marketing & management
12
Journal of service research
12
Journal of service management
10
Journal of service research : JSR
10
Journal of service theory and practice
9
Journal of retailing
8
Journal of the Academy of Marketing Science
8
European journal of marketing : EJM
7
International journal of consumer studies
7
Journal of service theory and practice : JSTP
7
Service business
7
Gabler Edition Wissenschaft
6
International journal of quality and service sciences
6
The service industries journal
6
Academy of Management journal : AMJ
5
Cogent business & management
5
Journal of air transport management
5
Journal of consumer research : JCR ; an interdisciplinary bimonthly
5
Journal of marketing theory and practice
5
Journal of travel and tourism marketing
5
The Cornell hospitality quarterly
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Business horizons
4
European journal of marketing
4
Ilmenauer Schriften zur Betriebswirtschaftslehre
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of services and operations management
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
SpringerLink / Bücher
4
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ECONIS (ZBW)
41
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41
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1
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
2
Service failures in times of crisis : an analysis of eWOM emotionality
Gerrath, Maximilian H. E. E.
;
Mafael, Alexander
; …
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013468762
Saved in:
3
The growing importance of customer-centric support services for improving customer experience
Sheth, Jagdish N.
;
Jain, Varsha
;
Ambika, Anupama
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303770
Saved in:
4
Customer engagement with digitalized interactive platforms in retailing
Roy, Sanjit
;
Gaganpreet Singh
;
Sadeque, Saalem
; …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014303995
Saved in:
5
Bridging employee engagement and customer engagement in a service context
Qi, Ji
;
Wang, Sijun
;
Hall, Kristina K. Lindsey
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
Saved in:
6
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
7
The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps
Kaur, Puneet
;
Talwar, Shalini
;
Islam, Nazrul
;
Salo, Jari
; …
- In:
Journal of business research : JBR
147
(
2022
),
pp. 142-157
Persistent link: https://www.econbiz.de/10013271481
Saved in:
8
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
9
Feeling anxious : the dark side of checkout charity solicitations
Hepworth, Adam
;
Lee, Na Young
;
Zablah, Alex R.
- In:
Journal of business research : JBR
136
(
2021
),
pp. 330-342
Persistent link: https://www.econbiz.de/10012663208
Saved in:
10
From stopping to shopping : an observational study comparing a humanoid service robot with a tablet service kiosk to attract and convert shoppers
Brengman, Malaika
;
Gauquier, Laurens de
;
Willems, Kim
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 263-274
Persistent link: https://www.econbiz.de/10012643754
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