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~isPartOf:"International journal of business excellence : IJBEX"
~isPartOf:"International journal of quality & reliability management"
~person:"Cudney, Elizabeth"
~person:"Koilakuntla, Maddulety"
~person:"Pothal, Lalit Kumar"
~subject:"Relationship marketing"
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Relationship marketing
Beziehungsmarketing
3
Dienstleistungsqualität
3
Quality management
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Qualitätsmanagement
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Service quality
3
AHP approach
2
AHP-Verfahren
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Multi-criteria analysis
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Analytic hierarchy process (AHP)
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Bank
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CRM
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Consumer behaviour
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Customer loyalty
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Customer satisfaction
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Customer value
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Gastgewerbe
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Marketingmanagement
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Maximum difference (MaxDiff) scaling method
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SERVQUAL
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Three-phased quality function development (QFD)
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Total quality management
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Cudney, Elizabeth
Koilakuntla, Maddulety
Pothal, Lalit Kumar
Asadabadi, Mehdi Rajabi
1
Campbell-Allen, Nicola
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Dash, Aishwarya
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Govindaraju, K.
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Grigg, Nigel P.
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Iqbal, Zafar
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John, Waseem
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Mandal, Pratap Chandra
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Masoudi, Ali
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Palacios, Sergio
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Punyatoya, Plavini
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Qureshi, M. N.
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Rahman, Zillur
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Talib, Faisal
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International journal of business excellence : IJBEX
International journal of quality & reliability management
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ECONIS (ZBW)
3
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1
Determinants of factors for service quality excellence at dealer end leading to CRM - an AHP approach
Pothal, Lalit Kumar
;
Tripathy, Sushanta
;
Dash, Aishwarya
- In:
International journal of business excellence : IJBEX
28
(
2022
)
1
,
pp. 101-117
Persistent link: https://www.econbiz.de/10014234591
Saved in:
2
Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector
Pattanayak, Durgesh
;
Koilakuntla, Maddulety
;
Punyatoya, …
- In:
International journal of quality & reliability management
34
(
2017
)
3
,
pp. 362-377
Persistent link: https://www.econbiz.de/10011694508
Saved in:
3
Customer-driven hotel landscaping design : a case study
Masoudi, Ali
;
Cudney, Elizabeth
;
Paryani, Kioumars
- In:
International journal of quality & reliability management
30
(
2013
)
8
,
pp. 832-852
Persistent link: https://www.econbiz.de/10010189582
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