//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of business information systems : IJBIS"
~isPartOf:"Journal of service management"
~isPartOf:"Marketing intelligence & planning"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Social web"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Beziehungsmanagement"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Einzelhandel
Social web
Beziehungsmarketing
263
Relationship marketing
263
Consumer behaviour
130
Konsumentenverhalten
130
Kundenzufriedenheit
74
Dienstleistungsqualität
64
Service quality
64
Social Web
47
Customer integration
41
Kundenintegration
41
Brand management
40
Markenführung
40
Internet marketing
33
Online-Marketing
33
Brand image
29
Markenimage
29
Brand
28
E-commerce
28
Electronic Commerce
27
Markenartikel
27
Online retailing
24
Online-Handel
24
Retail trade
24
Confidence
18
Customer value
18
Kundenwert
18
Vertrauen
18
Betriebliche Wertschöpfung
17
Value creation
17
Customer experience
16
Services
16
Dienstleistung
15
Dienstleistungssektor
15
Service industry
15
Lieferantenmanagement
13
Marketing management
13
Marketingmanagement
13
more ...
less ...
Online availability
All
Undetermined
84
Type of publication
All
Article
133
Type of publication (narrower categories)
All
Article in journal
133
Aufsatz in Zeitschrift
133
Language
All
English
133
Author
All
Aksoy, Lerzan
3
Ponsignon, Frederic
3
Smith, Alan D.
3
Bang, Nguyen
2
Buoye, Alexander
2
Deepika
2
Edvardsson, Bo
2
Hammedi, Wafa
2
Kandampully, Jay
2
Keiningham, Timothy
2
Kumar, Vikas
2
Malthouse, Edward C.
2
Meyer, Anton
2
Rahul, T.
2
Singh, Shashank Vikram Pratap
2
Tronvoll, Bård
2
Xu, Yingzi
2
Abdul Hafaz Ngah
1
Aboalganam, Khalid M.
1
Abratt, Russell
1
Aggarwal, Himanshu
1
Agrawal, Amit Kumar
1
Agrawal, Arjun
1
Ahmad, Suhel
1
Ahmed, Riaz Uddin
1
Al-Dwairi, Radwan Moh'd
1
Al-Shawabkeh, Abdallah
1
Albadvi, Amir
1
Albrecht, Carmen-Maria
1
Alhijawi, Bushra
1
Alipour, Sima
1
Alkire, Linda
1
Allsopp, Jason
1
Alotaibi, Youseef
1
Aminafshar, Zahra
1
Arbore, Alessandro
1
Asgharinajib, Maryam
1
Atlikhan, Atefeh
1
Awad, Hussain A. H.
1
Ayodeji, Ogunmola Gabriel
1
more ...
less ...
Published in...
All
International journal of business information systems : IJBIS
Journal of service management
Marketing intelligence & planning
Journal of retailing and consumer services
415
Journal of business research : JBR
247
International journal of hospitality management
146
The journal of services marketing
129
Journal of hospitality marketing & management
74
The service industries journal
73
Industrial marketing management : the international journal for industrial and high-tech firms
72
Journal of strategic marketing
64
Journal of travel and tourism marketing
62
Cogent business & management
59
Journal of retailing
59
International journal of contemporary hospitality management
58
Tourism management : research, policies, practice
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
Asia Pacific journal of marketing and logistics
52
Journal of the Academy of Marketing Science
52
Services marketing quarterly
51
The journal of product & brand management
51
Service business
50
International journal of internet marketing and advertising : IJIMA
49
Journal of service research : JSR
49
The journal of business & industrial marketing
47
International journal of electronic customer relationship management : IJECRM
45
Psychology & marketing
45
The international review of retail, distribution and consumer research
45
International journal of retail & distribution management
42
International journal of electronic marketing and retailing : IJEMR
41
Journal of marketing
40
International journal of retail and distribution management
37
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
36
The journal of brand management : an international journal
36
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
35
SpringerLink / Bücher
35
The TQM journal : the international review of organizational improvement
34
The international journal of bank marketing : IJBM
34
more ...
less ...
Source
All
ECONIS (ZBW)
133
Showing
1
-
10
of
133
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
2
The impact of financial performance and corporate reputation on customer purchases : the role of stakeholders and brand value in the automotive sector
Sánchez-Iglesias, Nuria
;
García-Madariaga, Jesús
; …
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10014469191
Saved in:
3
Low-literate customer experience : an empirical exploration
Mishra, Anubhav A.
;
Verma, Megha
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10014469193
Saved in:
4
Celebrity endorsers and social media influencers for leveraging consumer advocacy and relationship intentions : a multivariate mediation analysis
Kalam, Abul
;
Goi, Chai Lee
;
Tiong, Ying Ying
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 84-119
Persistent link: https://www.econbiz.de/10014469195
Saved in:
5
How and when social media influencers' intimate self-disclosure fosters purchase intentions : the roles of congruency and parasocial relationships
Kian Yeik Koay
;
Lim, Weng Marc
;
Kaur, Simran
;
Soh, Kimberly
- In:
Marketing intelligence & planning
41
(
2023
)
6
,
pp. 790-809
Persistent link: https://www.econbiz.de/10014332148
Saved in:
6
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
7
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
8
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
9
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
10
Social media marketing for luxury brands : parasocial interactions and empowerment for enhanced loyalty and willingness to pay a premium
Zha, Tao
;
Eugene Cheng-xi Aw
;
Omkar Dastane
;
Fernando, …
- In:
Marketing intelligence & planning
41
(
2023
)
8
,
pp. 1138-1161
Persistent link: https://www.econbiz.de/10014428928
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->