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~isPartOf:"International journal of business innovation and research : IJBIR"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of service research : JSR"
~subject:"Services"
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Search: "Customer relationship management"
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Services
Beziehungsmarketing
256
Relationship marketing
256
Consumer behaviour
126
Konsumentenverhalten
126
Customer satisfaction
85
Kundenzufriedenheit
84
Dienstleistungsqualität
78
Service quality
78
Social Web
34
Social web
34
Internet marketing
33
Online-Marketing
33
Customer integration
30
Kundenintegration
30
Dienstleistungssektor
28
Service industry
28
Customer value
27
Kundenwert
27
Brand management
24
Customer service
24
Kundenservice
24
Markenführung
24
Beschwerdemanagement
19
Complaint management
19
USA
19
United States
19
Viral marketing
19
Virales Marketing
19
Brand image
17
Markenimage
17
Online retailing
17
Online-Handel
17
Dienstleistung
16
Confidence
15
Emotion
15
Innovation
15
Vertrauen
15
Services marketing
14
Dienstleistungsmarketing
13
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18
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18
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18
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English
18
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Alexander, Matthew
1
Azlan Amran
1
Barnes, Donald C.
1
Benoit, Sabine
1
Berry, Leonard L.
1
Bowen, David E.
1
Chandler, Jennifer D.
1
Chatmi, Arbia
1
Collier, Joel E.
1
Elasri, Karim
1
Evanschitzky, Heiner
1
Ferraro, Rosellina
1
Flynn, Andrea Godfrey
1
Garvare, Rickard
1
Grewal, Dhruv
1
Haumann, Till
1
Haws, Kelly L.
1
Huang, Ming-hui
1
Jaakkola, Elina
1
Jayaraman, Krishnaswamy
1
Karlsson, Margareta
1
Kelly, Stephen J.
1
Kolberg, Anika
1
Kroschke, Mirja
1
Larbig, Christine
1
Lusch, Robert F.
1
McCutcheon, David
1
Mende, Martin
1
Mikolon, Sven
1
Nordström, Birgitta
1
Ordanini, Andrea
1
Parasuraman, A.
1
Pervan, Simon J.
1
Ponsignon, Frédéric
1
Roggeveen, Anne L.
1
Rust, Roland T.
1
Salmi Mohd Isa
1
Sarangal, Rajani Kumari
1
Schaarschmidt, Mario
1
Schaefers, Tobias
1
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Published in...
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International journal of business innovation and research : IJBIR
International journal of quality and service sciences
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of service research : JSR
The journal of services marketing
23
Journal of service management
15
Journal of retailing and consumer services
8
Journal of service research
7
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of business research : JBR
6
International journal of hospitality management
5
Services marketing quarterly
5
The service industries journal
5
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of services and operations management
3
International journal of services, economics and management
3
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Konzepte für das Service Engineering : Modularisierung, Prozessgestaltung und Produktivitätsmanagement ; mit 10 Tabellen
3
Tourism management : research, policies, practice
3
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
European journal of marketing : EJM
2
Global mobile commerce : strategies, implementation, and case studies
2
International journal of business excellence
2
International journal of contemporary hospitality management
2
International journal of project management : the journal of The International Project Management Association
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of services and standards
2
Journal of air transport management
2
Journal of business economics : JBE
2
Journal of business market management : JBM
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing
2
Managing consumer services : factory or theater?
2
Managing service quality : MSQ ; an international journal
2
Research in economics and business : Central and Eastern Europe
2
Schriften zum Produktionsmanagement
2
Service business
2
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ECONIS (ZBW)
18
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1
Assessment of service innovation in the quick service restaurants
Sarangal, Rajani Kumari
;
Singh, Rajesh
- In:
International journal of business innovation and …
32
(
2023
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014438450
Saved in:
2
Assessing and improving co-creation in services : the customer-centric matrix
Chatmi, Arbia
;
Elasri, Karim
;
Ponsignon, Frédéric
- In:
International journal of quality and service sciences
15
(
2023
)
1
,
pp. 97-114
Persistent link: https://www.econbiz.de/10014315050
Saved in:
3
The effect of service innovation on service loyalty in post offices
Shaian Kiumarsi
;
Salmi Mohd Isa
;
Jayaraman, Krishnaswamy
; …
- In:
International journal of business innovation and …
21
(
2020
)
1
,
pp. 108-127
Persistent link: https://www.econbiz.de/10012149128
Saved in:
4
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
5
The value of codesign : the effect of customer involvement in service design teams
Trischler, Jakob
;
Pervan, Simon J.
;
Kelly, Stephen J.
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10011855780
Saved in:
6
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
7
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
8
Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
Saved in:
9
Customer orientation in a Swedish country council
Karlsson, Margareta
;
Garvare, Rickard
;
Zingmark, Karin
; …
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011558908
Saved in:
10
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
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