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~isPartOf:"International journal of consumer studies"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~subject:"Customer satisfaction"
~subject:"Online-Handel"
~subject:"emotions"
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Customer satisfaction
Online-Handel
emotions
Emotion
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Consumer behaviour
54
Konsumentenverhalten
54
Brand management
13
Markenführung
13
Kundenzufriedenheit
10
Beziehungsmarketing
9
Relationship marketing
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Einzelhandel
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Retail trade
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Personality psychology
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Persönlichkeitspsychologie
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Luxury goods
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Luxusgüter
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Markenimage
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Cognition
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Dienstleistungsqualität
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Online retailing
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Service quality
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emotion
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Loureiro, Sandra Maria Correia
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1
Anitsal, Ismet
1
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1
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1
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1
Satvir Singh
1
Shehnaz Tehseen
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1
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International journal of consumer studies
International journal of services, economics and management
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
International journal of hospitality management
53
Journal of retailing and consumer services
42
Journal of business research : JBR
36
Journal of travel and tourism marketing
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Journal of hospitality marketing & management
23
The journal of services marketing
19
Psychology & marketing
17
International journal of contemporary hospitality management
16
Tourism management : research, policies, practice
14
The service industries journal
13
Tourism management perspectives : TMP
13
Services marketing quarterly
10
European journal of marketing : EJM
9
Games
9
Human relations : towards the integration of the social sciences
9
Journal of service research : JSR
9
Journal of service theory and practice : JSTP
9
Service business
9
Discussion paper / Tinbergen Institute
8
Discussion paper series / IZA
8
Journal of marketing management : MM
8
Journal of the Academy of Marketing Science
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Entrepreneurship theory and practice : ET&P
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
International journal of electronic marketing and retailing : IJEMR
7
Journal of Asian finance, economics and business : JAFEB
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
7
Asia Pacific journal of marketing and logistics
6
CESifo working papers
6
Journal of behavioral decision making
6
Journal of marketing
6
Journal of service research
6
Administrative Sciences : open access journal
5
European journal of marketing
5
International journal of retail & distribution management
5
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ECONIS (ZBW)
19
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1
Tourist personality, value co-creation, and emotional well-being
Uslu, Abdullah
;
Tosun, Petek
- In:
International journal of consumer studies
48
(
2024
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10014465867
Saved in:
2
Dual envy influences online shoppers' intention to purchase luxury counterfeits
Gupta, Tanvi
;
Lyndem, Preeti Krishnan
- In:
International journal of consumer studies
48
(
2024
)
2
,
pp. 1-31
Persistent link: https://www.econbiz.de/10014531688
Saved in:
3
"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong
;
Yoo, Je Eun
;
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
4
Mood management through metaverse enhancing life satisfaction
Choi, Dooyoung
;
Lee, Ha Kyung
;
Kim, Do Yuon
- In:
International journal of consumer studies
47
(
2023
)
4
,
pp. 1533-1543
Persistent link: https://www.econbiz.de/10014326050
Saved in:
5
How augmented reality media richness influences consumer behaviour
Amorim, Inês Pessoa de
;
Guerreiro, João Pedro Silva …
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2351-2366
Persistent link: https://www.econbiz.de/10013412497
Saved in:
6
Consumers going online for big-box retailers : exploring the role of feeling disconnected during a pandemic
Youn, Song-yi
;
Rana, Md. Rafiqul Islam
;
Kopot, Caroline
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2383-2403
Persistent link: https://www.econbiz.de/10013412502
Saved in:
7
"Crying over spilt milk?" : effect of post-consumption dissonance on coping behaviour for online purchases
Mahapatra, Sabita
;
Mishra, Abhishek
- In:
International journal of consumer studies
46
(
2022
)
3
,
pp. 1035-1054
Persistent link: https://www.econbiz.de/10013177056
Saved in:
8
Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emot...
Kampani, Nidhi
;
Jhamb, Deepika
- In:
International journal of services, economics and management
12
(
2021
)
2
,
pp. 164-184
Persistent link: https://www.econbiz.de/10012613739
Saved in:
9
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
10
Does online shopping make people feel better? : the therapeutic effect of online shopping on Korean female consumers' mood, self-esteem, and self-efficacy : based on the context of...
Son, Heejung
;
Lee, Jihyun
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
4
,
pp. 580-597
Persistent link: https://www.econbiz.de/10012622609
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