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~isPartOf:"International journal of consumer studies"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Journal of service research"
~isPartOf:"Service business"
~subject:"Customer satisfaction"
~subject:"emotions"
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Customer satisfaction
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Kim, Min-su
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International journal of consumer studies
International journal of services, economics and management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of service research
Service business
International journal of hospitality management
51
Journal of business research : JBR
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Journal of travel and tourism marketing
24
Journal of retailing and consumer services
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Journal of hospitality marketing & management
22
The journal of services marketing
19
Psychology & marketing
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Tourism management perspectives : TMP
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International journal of contemporary hospitality management
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The service industries journal
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Tourism management : research, policies, practice
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Services marketing quarterly
10
Discussion paper series / IZA
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Games
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Human relations : towards the integration of the social sciences
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Journal of service research : JSR
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Discussion paper / Tinbergen Institute
8
Journal of marketing management : MM
8
Journal of service theory and practice : JSTP
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Entrepreneurship theory and practice : ET&P
7
European journal of marketing : EJM
7
Journal of behavioral decision making
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
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CESifo working papers
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Journal of Asian finance, economics and business : JAFEB
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Journal of the Academy of Marketing Science
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Administrative Sciences : open access journal
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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Journal of air transport management
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Journal of management : JOM
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Journal of marketing
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Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
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1
Tourist personality, value co-creation, and emotional well-being
Uslu, Abdullah
;
Tosun, Petek
- In:
International journal of consumer studies
48
(
2024
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10014465867
Saved in:
2
Coalitions and their negative consequences : an examination in service failure-recovery situations
Roschk, Holger
;
Hosseinpour, Masoumeh
;
Breitsohl, Jan
- In:
Journal of service research
26
(
2023
)
4
,
pp. 614-635
Persistent link: https://www.econbiz.de/10014580355
Saved in:
3
Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
4
How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
5
Service robots in long-term care : a consumer-centric view
Kipnis, Eva
;
McLeay, Fraser
;
Grimes, Anthony
;
De …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 667-685
Persistent link: https://www.econbiz.de/10013396032
Saved in:
6
Mood management through metaverse enhancing life satisfaction
Choi, Dooyoung
;
Lee, Ha Kyung
;
Kim, Do Yuon
- In:
International journal of consumer studies
47
(
2023
)
4
,
pp. 1533-1543
Persistent link: https://www.econbiz.de/10014326050
Saved in:
7
"Crying over spilt milk?" : effect of post-consumption dissonance on coping behaviour for online purchases
Mahapatra, Sabita
;
Mishra, Abhishek
- In:
International journal of consumer studies
46
(
2022
)
3
,
pp. 1035-1054
Persistent link: https://www.econbiz.de/10013177056
Saved in:
8
An emotional roller coaster : electrophysiological evidence of emotional engagement during a roller-coaster ride with virtual reality add-on
Bastiaansen, Marcel
;
Oosterholt, Monique
;
Mitas, Ondrej
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
1
,
pp. 29-54
Persistent link: https://www.econbiz.de/10012794061
Saved in:
9
Using facial electromyography to test the peak-end rule in tourism advertising
Li, Shanshi
;
Walters, Gabby
;
Packer, Jan
;
Scott, Noel
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
1
,
pp. 55-77
Persistent link: https://www.econbiz.de/10012794063
Saved in:
10
Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
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