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~isPartOf:"International journal of consumer studies"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Journal of service research"
~subject:"Arbeitsverhalten"
~subject:"Customer satisfaction"
~subject:"emotions"
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Arbeitsverhalten
Customer satisfaction
emotions
Emotion
86
Consumer behaviour
57
Konsumentenverhalten
57
Dienstleistungsqualität
15
Service quality
15
Beziehungsmarketing
14
Relationship marketing
14
Kundenzufriedenheit
12
Holiday behaviour
9
Urlaubsverhalten
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Tourismus
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Job satisfaction
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artificial intelligence
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Qu, Hailin
2
Amorim, Inês Pessoa de
1
Baker, Melissa A.
1
Bastiaansen, Marcel
1
Belanche, Daniel
1
Breitsohl, Jan
1
Cabello-Manrique, David
1
Casaló, Luis V.
1
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1
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1
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1
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1
Filep, Sebastian
1
Filieri, Raffaele
1
Flavián Blanco, Carlos
1
Frenkel, Stephen
1
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1
Grimes, Anthony
1
Groth, Markus
1
Guerreiro, João Pedro Silva Martins
1
Hai, Shenyang
1
Han, Danny
1
Hartono, Markus
1
Hosseinpour, Masoumeh
1
Hu, Xianyang
1
Huang, Zhuowei
1
Jhamb, Deepika
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Johnson, Anya
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Kampani, Nidhi
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Kim, Do Yuon
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1
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1
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1
Kipnis, Eva
1
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1
Ladhari, Riadh
1
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International journal of consumer studies
International journal of services, economics and management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of service research
International journal of hospitality management
73
Journal of business research : JBR
41
Journal of business ethics : JOBE
33
Journal of retailing and consumer services
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
International journal of contemporary hospitality management
24
Journal of hospitality marketing & management
24
Journal of travel and tourism marketing
24
Journal of business and psychology
21
The journal of services marketing
21
Journal of managerial psychology
20
Journal of vocational behavior
18
The Cambridge handbook of workplace affect
18
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
17
Tourism management : research, policies, practice
17
The service industries journal
16
Psychology & marketing
15
Human relations : towards the integration of the social sciences
14
Tourism management perspectives : TMP
14
Journal of service research : JSR
12
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
12
Academy of Management journal : AMJ
11
Journal of service management
11
Leadership & organization development journal
11
Service business
11
Services marketing quarterly
11
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
11
Journal of management
10
Journal of management & organization : JMO
10
Journal of service theory and practice : JSTP
10
Personnel psychology : a journal of applied research
10
Discussion paper series / IZA
9
European journal of marketing : EJM
9
Games
9
Journal of management : JOM
9
Cogent business & management
8
Discussion paper / Tinbergen Institute
8
International journal of quality and service sciences
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
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ECONIS (ZBW)
30
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1
Tourist personality, value co-creation, and emotional well-being
Uslu, Abdullah
;
Tosun, Petek
- In:
International journal of consumer studies
48
(
2024
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10014465867
Saved in:
2
Coalitions and their negative consequences : an examination in service failure-recovery situations
Roschk, Holger
;
Hosseinpour, Masoumeh
;
Breitsohl, Jan
- In:
Journal of service research
26
(
2023
)
4
,
pp. 614-635
Persistent link: https://www.econbiz.de/10014580355
Saved in:
3
How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
4
Service robots in long-term care : a consumer-centric view
Kipnis, Eva
;
McLeay, Fraser
;
Grimes, Anthony
;
De …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 667-685
Persistent link: https://www.econbiz.de/10013396032
Saved in:
5
Mood management through metaverse enhancing life satisfaction
Choi, Dooyoung
;
Lee, Ha Kyung
;
Kim, Do Yuon
- In:
International journal of consumer studies
47
(
2023
)
4
,
pp. 1533-1543
Persistent link: https://www.econbiz.de/10014326050
Saved in:
6
How capricious supervisors affect hospitality employees' service performance? : a diary study from the employees' emotional perspective
Park, In-Jo
;
Hai, Shenyang
;
Kim, Peter Beomcheol
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
8
,
pp. 1371-1398
Persistent link: https://www.econbiz.de/10014424405
Saved in:
7
"Crying over spilt milk?" : effect of post-consumption dissonance on coping behaviour for online purchases
Mahapatra, Sabita
;
Mishra, Abhishek
- In:
International journal of consumer studies
46
(
2022
)
3
,
pp. 1035-1054
Persistent link: https://www.econbiz.de/10013177056
Saved in:
8
An emotional roller coaster : electrophysiological evidence of emotional engagement during a roller-coaster ride with virtual reality add-on
Bastiaansen, Marcel
;
Oosterholt, Monique
;
Mitas, Ondrej
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
1
,
pp. 29-54
Persistent link: https://www.econbiz.de/10012794061
Saved in:
9
Using facial electromyography to test the peak-end rule in tourism advertising
Li, Shanshi
;
Walters, Gabby
;
Packer, Jan
;
Scott, Noel
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
1
,
pp. 55-77
Persistent link: https://www.econbiz.de/10012794063
Saved in:
10
Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
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