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~isPartOf:"International journal of consumer studies"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of service research"
~isPartOf:"Psychology & marketing"
~subject:"Customer satisfaction"
~subject:"Kognition"
~subject:"emotions"
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Customer satisfaction
Kognition
emotions
Emotion
134
Consumer behaviour
95
Konsumentenverhalten
95
Kundenzufriedenheit
19
Beziehungsmarketing
16
Relationship marketing
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Dienstleistungsqualität
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Lunardo, Renaud
2
Amatulli, Cesare
1
Amorim, Inês Pessoa de
1
Anaza, Nwamaka A.
1
Astous, Alain d'
1
Augusto, Mário Gomes
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1
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1
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1
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1
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International journal of consumer studies
International journal of services, economics and management
Journal of service research
Psychology & marketing
Journal of business research : JBR
59
International journal of hospitality management
57
Journal of retailing and consumer services
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
32
Journal of travel and tourism marketing
28
Journal of behavioral decision making
24
Journal of hospitality marketing & management
23
The journal of services marketing
21
Journal of business ethics : JOBE
19
Tourism management : research, policies, practice
19
Tourism management perspectives : TMP
17
International journal of contemporary hospitality management
16
Journal of business and psychology
15
The service industries journal
14
Discussion paper series / IZA
12
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
12
European journal of marketing : EJM
11
Discussion paper / Tinbergen Institute
10
Games
10
Human relations : towards the integration of the social sciences
10
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
10
Services marketing quarterly
10
Journal of Asian finance, economics and business : JAFEB
9
Journal of consumer research : JCR ; an interdisciplinary bimonthly
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of marketing management : MM
9
Journal of service management
9
Journal of service research : JSR
9
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
9
Service business
9
Entrepreneurship theory and practice : ET&P
8
European management journal
8
Journal of consumer behaviour : an international research review
8
Journal of service theory and practice : JSTP
8
Journal of the Academy of Marketing Science
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
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ECONIS (ZBW)
40
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1
Tourist personality, value co-creation, and emotional well-being
Uslu, Abdullah
;
Tosun, Petek
- In:
International journal of consumer studies
48
(
2024
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10014465867
Saved in:
2
Coalitions and their negative consequences : an examination in service failure-recovery situations
Roschk, Holger
;
Hosseinpour, Masoumeh
;
Breitsohl, Jan
- In:
Journal of service research
26
(
2023
)
4
,
pp. 614-635
Persistent link: https://www.econbiz.de/10014580355
Saved in:
3
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
4
Customer engagement in idea contests : emotional and behavioral consequences of idea rejection
Schaarschmidt, Mario
;
Dose, David
- In:
Psychology & marketing
40
(
2023
)
5
,
pp. 888-909
Persistent link: https://www.econbiz.de/10014290868
Saved in:
5
How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
6
Service robots in long-term care : a consumer-centric view
Kipnis, Eva
;
McLeay, Fraser
;
Grimes, Anthony
;
De …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 667-685
Persistent link: https://www.econbiz.de/10013396032
Saved in:
7
Unmasking the pivotal role of ad-target ethnic congruence in driving consumers' response to fear appeals
Talebi, Arash
;
Mukherjee, Sourjo
;
Das, Gopal
- In:
Psychology & marketing
41
(
2024
)
6
,
pp. 1346-1362
Persistent link: https://www.econbiz.de/10014531218
Saved in:
8
Disentangling the impact of temperature on consumers' attitudes toward nostalgic advertising
Yang, Qiang
;
Lin, Yanqing
;
Li, Hongxiu
;
Huo, Jiale
- In:
International journal of consumer studies
47
(
2023
)
1
,
pp. 136-154
Persistent link: https://www.econbiz.de/10014246604
Saved in:
9
Mood management through metaverse enhancing life satisfaction
Choi, Dooyoung
;
Lee, Ha Kyung
;
Kim, Do Yuon
- In:
International journal of consumer studies
47
(
2023
)
4
,
pp. 1533-1543
Persistent link: https://www.econbiz.de/10014326050
Saved in:
10
There's not much to tell : the impact of emotional resilience on negative word-of-mouth following service failure
Lteif, Lama
;
Rubin, Dan
;
Ball, Joan P.
;
Lamberton, Cait
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1808-1820
Persistent link: https://www.econbiz.de/10014338326
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