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~isPartOf:"International journal of consumer studies"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of service research"
~subject:"Customer satisfaction"
~subject:"Künstliche Intelligenz"
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Customer satisfaction
Künstliche Intelligenz
Emotion
50
Consumer behaviour
39
Konsumentenverhalten
39
Dienstleistungsqualität
10
Service quality
10
emotions
10
Kundenzufriedenheit
8
Artificial intelligence
7
Beziehungsmarketing
6
Relationship marketing
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Robot
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Roboter
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artificial intelligence
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emotion
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Markenartikel
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Online retailing
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Online-Handel
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Article
14
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14
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14
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English
14
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Bagozzi, Richard P.
1
Belanche, Daniel
1
Brady, Michael K.
1
Breitsohl, Jan
1
Casaló, Luis V.
1
Chi, Nai-Wen
1
Choi, Dooyoung
1
De Saille, Stevienna
1
Duhachek, Adam
1
Filieri, Raffaele
1
Flavián Blanco, Carlos
1
Garvey, Aaron
1
Gremler, Dwayne D.
1
Grimes, Anthony
1
Hartono, Markus
1
Hosseinpour, Masoumeh
1
Huang, Ming-Hui
1
Jhamb, Deepika
1
Jiang, Li
1
Kampani, Nidhi
1
Kim, Do Yuon
1
Kim, Tae Woo
1
Kipnis, Eva
1
Kunz, Werner H.
1
Lechner, Andreas
1
Lee, Ha Kyung
1
Lee, Hyejin
1
Li, Yulei
1
Lin, Zhibin
1
Liu, Xiao-Yu
1
Lu, Xiaoqian
1
Mathmann, Frank
1
McLeay, Fraser
1
Osburg, Victoria-Sophie
1
Pantano, Eleonora
1
Peacock, John Brian
1
Potter, Stephen
1
Roschk, Holger
1
Scarpi, Daniele
1
Schepers, Jeroen
1
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Published in...
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International journal of consumer studies
International journal of services, economics and management
Journal of service research
International journal of hospitality management
53
Journal of business research : JBR
29
Journal of retailing and consumer services
26
Journal of hospitality marketing & management
21
Journal of travel and tourism marketing
20
The journal of services marketing
20
Tourism management perspectives : TMP
15
International journal of contemporary hospitality management
14
Tourism management : research, policies, practice
14
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
Psychology & marketing
12
The service industries journal
12
Service business
9
Journal of service theory and practice : JSTP
8
Journal of the Academy of Marketing Science
8
Services marketing quarterly
8
European journal of marketing : EJM
7
Journal of service research : JSR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of Asian finance, economics and business : JAFEB
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
European journal of marketing
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of marketing management : MM
5
Journal of service management
5
Managing service quality : MSQ ; an international journal
5
Marketing letters : a journal of research in marketing
5
Nepalese journal of economics : a publication of Uniglobe College
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
Tourism review
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of quality and service sciences
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
International journal of services and operations management
4
Journal of business ethics : JOBE
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of information & knowledge management : JIKM
4
Journal of international trade & commerce
4
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ECONIS (ZBW)
14
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1
Tourist personality, value co-creation, and emotional well-being
Uslu, Abdullah
;
Tosun, Petek
- In:
International journal of consumer studies
48
(
2024
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10014465867
Saved in:
2
Coalitions and their negative consequences : an examination in service failure-recovery situations
Roschk, Holger
;
Hosseinpour, Masoumeh
;
Breitsohl, Jan
- In:
Journal of service research
26
(
2023
)
4
,
pp. 614-635
Persistent link: https://www.econbiz.de/10014580355
Saved in:
3
How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
4
I, robot, you, consumer : measuring artificial intelligence types and their effect on consumers emotions in service
Pantano, Eleonora
;
Scarpi, Daniele
- In:
Journal of service research
25
(
2022
)
4
,
pp. 583-600
Persistent link: https://www.econbiz.de/10013395999
Saved in:
5
Service robots in long-term care : a consumer-centric view
Kipnis, Eva
;
McLeay, Fraser
;
Grimes, Anthony
;
De …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 667-685
Persistent link: https://www.econbiz.de/10013396032
Saved in:
6
Mood management through metaverse enhancing life satisfaction
Choi, Dooyoung
;
Lee, Ha Kyung
;
Kim, Do Yuon
- In:
International journal of consumer studies
47
(
2023
)
4
,
pp. 1533-1543
Persistent link: https://www.econbiz.de/10014326050
Saved in:
7
AI service and emotion : editorial
Bagozzi, Richard P.
;
Brady, Michael K.
;
Huang, Ming-Hui
- In:
Journal of service research
25
(
2022
)
4
,
pp. 499-504
Persistent link: https://www.econbiz.de/10013395989
Saved in:
8
Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
9
Can (A)I give you a ride? : development and validation of the cruise framework for autonomous vehicle services
Osburg, Victoria-Sophie
;
Yoganathan, Vignesh
;
Kunz, …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 630-648
Persistent link: https://www.econbiz.de/10013396026
Saved in:
10
Do you mind if I ask you a personal question? : how AI service agents alter consumer self-disclosure
Kim, Tae Woo
;
Jiang, Li
;
Duhachek, Adam
;
Lee, Hyejin
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 649-666
Persistent link: https://www.econbiz.de/10013396030
Saved in:
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